Misleading summary page on mobile app
The summary page on the mobile app says that I owe zero dollars to my line of credit. I get a phone call stating that I owe seven dollars and change and I told them when I get home I will pay it on the mobile app. I again look at the summary page which I do at least once or twice daily, and my line of credit says zero. Then I noticed that my credit score has gone down. Then I dig into it further and find out that if you open the line of credit account, you see that money is owed, even though you say it is not owed on the summary. This is very confusing and unnecessary. The summary page should show the balance. Why in the world would you say I don’t owe anything on the summary page and yet say I do owe something inside that account.
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Response from developer
Hello! Thank you for letting us know about the issue you are experiencing. Can you please provide your contact information and phone number so someone from our team can reach out and assist you?
Not jiving with Quickbooks Online
Ever since you changed something in the last couple of months, QuickBooks online and Cadence are not auto communicating like they used to. The last time this happened it was a BancorpSouth issue after a system change. I am going to assume that that is what is going on again. Took a couple of months to get straightened out. I can’t be the only one having this issue. Every time I open QuickBooks online, I have to login to reconnect again to pull in transactions.
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Cadence
I have been with Cadence/Bancorp South for 24 years. Recently I have had nothing but problems with them. First, I have been in able to link my children’s saving accounts to my account. Second they closed my local branch. Thirdly, they’ve put a hold on a check I deposited. The teller told me it was from a foreign bank! I guess the banks from the Mississippi Delta area are considered foreign! Fourth, the interest rate on my savings account varies more than the weather. Finally, my checking account interest rate is rarely the 5% like promised even though I meeting the requirements. In all Cadence is not a good bank and treats it customers poorly.
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It’s ok, but…,
The app works well on the IPhone, but the limitations on deposits is just another silly “bank” thing. You are unable to deposit a check for more than $2,500. Cadence closed their branch and ATM near me. So when need to deposit more than $2,500 I have to drive 20 miles to a bank branch in a nearby town. Second, the bill pay feature does not work with the IPad. I’ve called their online help about this multiple times and they give the same unhelpful information each time.
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Deposit Issues
I have used this app several years and have had no problems with it. The only issues I’ve had in the past were with the deposit function not being able to read some handwriting on a check (I don’t blame it on the app, I could barely read the handwriting myself). However, with a recent update there has been an update to the check deposit function. While trying to deposit a check (printed, no handwriting), it took me at least 5 tries to go through. The app kept telling me that it was “unable to read the check”. The flash was on and the check was lined up within the lines every single time. Then, it would say, “the amount on the check does not match the amount entered”, when I entered the correct amount. I have NEVER had these problems before this update.
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Innovative and welcoming
I had open a performance savings account at Cadence I am so far happy with it, they had treated me amazing at the branch they were friendly at the Marietta branch in Ga and they made me feel at home they also follow security procedures because that’s what you want at a bank caring and safety, now I opened a performance checking which I considered is one of the best checking accounts in the Financial market right now, and later on I will like to open a business account and probably a credit card.
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Best Bank Bar None! Cadence is a Super Bowl Bank!
As a senior citizen, I was very concerned about the ability to have a bank who treated me as a person. Trust me when I say Cadence Bank treats you as a worthy customer and not simply a number.
The ease of online banking is superb. This was a feature I needed since I cannot get to the bank for deposits, withdrawals, etc like I used to do as a young lad. Everything you need is right there on the Cadence app. You can easily transfer money from checking to savings, pay bills, see balances and much more. It is a one stop service.
I’m proud to be a Cadence Bank customer. I feel like I’m wanted when I do go to my local branch. In fact, from the President of branch to tellers, they treat me as family.
I have had a lot of bank accounts in my years and not a single bank came even close to Cadence!
Thanks Cadence for caring about your customers and for your outstanding technology!
James Woodell
The ease of online banking is superb. This was a feature I needed since I cannot get to the bank for deposits, withdrawals, etc like I used to do as a young lad. Everything you need is right there on the Cadence app. You can easily transfer money from checking to savings, pay bills, see balances and much more. It is a one stop service.
I’m proud to be a Cadence Bank customer. I feel like I’m wanted when I do go to my local branch. In fact, from the President of branch to tellers, they treat me as family.
I have had a lot of bank accounts in my years and not a single bank came even close to Cadence!
Thanks Cadence for caring about your customers and for your outstanding technology!
James Woodell
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Biometrics/Login a big problem lately/Fixed
EDIT: I need to update my review. After working with support team at Cadence Bank, found out the problem was my VPN hiding my location thus the bank app couldn’t tell it was me trying to log in. Had to delete vpn, and now app is working reliably again. Team said they knew about the problem and we’re working on it.
ORIGINAL REVIEW: Normally I would give 5 stars, because the app has been very reliable. However, in the last month or so I have had many, many instances of not being able to login—-either through biometrics or directly with password. And of course, I don’t always have a computer around to use instead. So maddening!!! This has been a real problem for me, especially as I have to deposit checks. Please fix this!
ORIGINAL REVIEW: Normally I would give 5 stars, because the app has been very reliable. However, in the last month or so I have had many, many instances of not being able to login—-either through biometrics or directly with password. And of course, I don’t always have a computer around to use instead. So maddening!!! This has been a real problem for me, especially as I have to deposit checks. Please fix this!
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So many issues
Lately there have been several times that I have attempted to check account on line and the app is down. Today I’ve logged in waited for 10 minutes and still can’t view my account. What good is the app on your phone when you are constantly having to call Bancorp just to hear your account information because the app is down?.
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Going slow.
This app has more issues since the merger. Today for example it not only isn’t recognizing Face ID it also keeps telling me, that when I put in my user ID and passcode nothing can be done at this time and to check back later. I know these may seem like minor issues. But when you like check your account daily it becomes more than minor.
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