Terrible app compared to Wells Fargo’s
The cadence app is very clunky and regularly has issues. Every time I use the app, I am left frustrated. Mobile deposit? Sorry, the app crashes and wants you to re-login. Check your balance? Sure, but your transactions will not show up some nights. Change some setting? Misclick? Sorry, there’s no back button and you have to start over at the “Account” tab. The app is the bare minimum and, as an amateur software developer, I am greatly annoyed each time I have to use the app. Additionally, the process to activate any card is terribly tedious and slow, and the live teller ATMs are also lacking in their UI. BancorpSouth’s was also bare minimum, but it seemed to work a little more smoothly than this. In conclusion, Cadence Bank’s app is terribly frustrating, especially compared to Well’s Fargo’s mobile app and website.
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Unreliable but could be great
This app is so handy when all the functions work. However, that is not the case most times. I would like to be able to deposit a check without having to “retake the picture” 10x just to have it say “deposit failed” or without crashing in the middle of a deposit. Transfers typically work, but expect the app to crash and you will need to perform the task several times. The one constant that IS reliable is that you can easily check your balance and see what transactions are pending which is what I regularly do and is why the app receives a (somewhat) generous 3 star rating from me. When the app is working - 5 stars!! Oh you can also view checks you’ve written and I do like that feature on the app as well.
Update: 3/9/23: app still crashes a lot and only works when it wants to. Very inconvenient for a banking app. I’m still experiencing lagging when wanting to make a deposit. However when it actually does work, the deposit function is great and a huge time saver. I just know that I can’t rely on it to work.
Update: 3/9/23: app still crashes a lot and only works when it wants to. Very inconvenient for a banking app. I’m still experiencing lagging when wanting to make a deposit. However when it actually does work, the deposit function is great and a huge time saver. I just know that I can’t rely on it to work.
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Overall good features, but lacking
This app provides good, basic features for what you need to access your banking needs via an app. My one complaint though is that there isn’t a way to receive transactions alerts. I would like to be able to approve or reject transactions in real-time. And it would be nice to know if/when a merchant has tried to charge my debit card twice. Being able to see that immediately gives ME the power to cancel it rather than going through the hassle of calling customer service and/or the merchant.
I also have an account with a credit union and I have the ability to do that, even though it’s via a separate app. I think every other bank gives you some kind of real-time access to all of your transactions. I hope this is an option the developers are considering adding in the future. I had someone try to charge my debit card and the fraud Dept caught it and I guess I was supposed to receive a “text message” when that occurs, but I didn’t. Even if I had received the text, how many more steps would I have had to go through to stop the charge?
I also have an account with a credit union and I have the ability to do that, even though it’s via a separate app. I think every other bank gives you some kind of real-time access to all of your transactions. I hope this is an option the developers are considering adding in the future. I had someone try to charge my debit card and the fraud Dept caught it and I guess I was supposed to receive a “text message” when that occurs, but I didn’t. Even if I had received the text, how many more steps would I have had to go through to stop the charge?
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Extremely difficult to log in
Even before the merger, this iOS app has been virtually useless to me. Any time I attempt to log in, a buffering icon appears and may stay for minutes at a time until I’m notified there are “intermittent connection issues.” I just logged into the mobile banking website on a laptop, logged out, then attempted to log in through the app on the safe WiFi network as the laptop. Cannot get in. I take this as some proof this is a mobile app problem.
I must have a computer with me or be at a physical bank/ATM to do any sort of banking activity. If a mobile app’s purpose is to provide functionality and account access on-the-go, then this app utterly fails at its mission.
I’ve read several other reviews that complain about this, and as I said, it has been a problem for me for years, and I’m finally writing a review. More attention has to be given to fixing this issue if Cadence wants to compete with other banks.
I must have a computer with me or be at a physical bank/ATM to do any sort of banking activity. If a mobile app’s purpose is to provide functionality and account access on-the-go, then this app utterly fails at its mission.
I’ve read several other reviews that complain about this, and as I said, it has been a problem for me for years, and I’m finally writing a review. More attention has to be given to fixing this issue if Cadence wants to compete with other banks.
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Interest
I’ve called twice and went into a branch once to get the interest paid on my checking account correctly for the month of November 2022. Each time the customer service rep stated that i met the requirements (12 debit card transactions) and it was paid incorrectly and they would correct it (pay 1.5%) Still hasn’t happened. I have about $30,000 in Your bank now. I am cutting timber and was going to add another $50,000. But consider this notice that I’m closing both savings and checking accounts and moving my money. I’m shopping for another bank now.
Btw- I’ve had several months whereby transactions pend for 2-3 days and I don’t get the 1.5% interest. Is this intentional??? Seems so since I met requirements and still wasn’t paid interest correctly.
Btw- I’ve had several months whereby transactions pend for 2-3 days and I don’t get the 1.5% interest. Is this intentional??? Seems so since I met requirements and still wasn’t paid interest correctly.
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Wont Work
Called the online Support numerous times, went into a branch and explained the app won’t work, assured would get a call back. Called in to help desk again doing all the exact troubleshooting steps over the last few weeks. Zero support so changed to a new bank sadly. If I couldn’t get help on such a small issue, only leads me to believe Id receive the same level of service on a larger issue. They did however sure want to take interest in trying to fix the issue as I was requesting to close my accounts.
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The Old App was better
Simply.
Go back to the old app. I understand mergers bring about new opportunities with new customers. This may entail increasing the capacity of the app. But, the new version is a huge step backward.
1. Never remembers password for ease of access
2. Doesn’t remember password. I always have to type it in. Even when I click for Face ID.
3. Takes way to long to update account information.
4. Seems as if external transfers are non existent through the app.
Seems as if, the app engineer changed the formula and did not take into account the simplicity of what was before.
Before I praised Cadence for the app and ease of use with mobile banking. At this point, I am considering possibly a change. Please make the proper adjustments.
Go back to the old app. I understand mergers bring about new opportunities with new customers. This may entail increasing the capacity of the app. But, the new version is a huge step backward.
1. Never remembers password for ease of access
2. Doesn’t remember password. I always have to type it in. Even when I click for Face ID.
3. Takes way to long to update account information.
4. Seems as if external transfers are non existent through the app.
Seems as if, the app engineer changed the formula and did not take into account the simplicity of what was before.
Before I praised Cadence for the app and ease of use with mobile banking. At this point, I am considering possibly a change. Please make the proper adjustments.
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Great service
I have been waiting to apply for anything due to several factors.
Steven the branch manager was on it and made several things happen.
I first was approved for a loan for my side by side and was then approved for a substantial line of credit on a bank issued Master card.
Rates are nothing compared to the Mickey Mouse high interest credit cards that I have and am now able to pay off at a much lower rate.
I have also opened a savings and looking forward to investing in a CD in the near future.
Thanks Steven for you help and concern for your customers.
I am blessed to be a part of the banking family.
Steven the branch manager was on it and made several things happen.
I first was approved for a loan for my side by side and was then approved for a substantial line of credit on a bank issued Master card.
Rates are nothing compared to the Mickey Mouse high interest credit cards that I have and am now able to pay off at a much lower rate.
I have also opened a savings and looking forward to investing in a CD in the near future.
Thanks Steven for you help and concern for your customers.
I am blessed to be a part of the banking family.
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Updated review.- 4 stars now
Love the new name and the new look. However, you still can’t use Bill Pay on the iPad. While I can pick up my iPhone and do Bill Pay from there, I’d like to be able to do so without changing devices.
The updated mobile platforms awhile back were a huge improvement. There’s not been any noticeable changes since then, but overall it’s a good product. Most important is the local service is outstanding and the people who work for BXS now Cadence are excellent and committed to their customers.
I’d love to update this review to 5 stars. A major glitch with the iPad Bill Pay needs to be fixed for that, but otherwise the various user platforms and the bank are stellar.
The updated mobile platforms awhile back were a huge improvement. There’s not been any noticeable changes since then, but overall it’s a good product. Most important is the local service is outstanding and the people who work for BXS now Cadence are excellent and committed to their customers.
I’d love to update this review to 5 stars. A major glitch with the iPad Bill Pay needs to be fixed for that, but otherwise the various user platforms and the bank are stellar.
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This app needs to be reviewed after purchase by Cadence
It’s trash since Cadence took over!! They bit off more they can chew. I lost $200 and went into overdraft cause they couldn’t keep ahold of my finances. It was some system error. They had to redraft a payment. And it was their entire system. I’m switching to a new bank. Not to mention — they want you to turn off fraud protection which helps keep your information safe in order to use the app. Cadence is crap.
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