No buffet car !! Rarely hot coffee available at seat side but lovely staff!
I travel regularly on GWR and whilst GWR has far superior coffee to other train companies on more than 50% journeys taken in the last 2 years the trolley is either not available at all or the hot water is not working or by the time they have got to my carriage the hot water has run out.
Often the train is over crowded so that the trolley can’t get through. Having spoken to many of GWR’s lovely staff they, and many passengers prefer a counter service where passengers can choose when to order coffee etc rather than waiting for 3 hours for the trolley to appear . The trolleys look very heavy and can’t be moved easily. Recently the Penzance train has been made up of two 5 carriage trains. Bad luck if you get in the one that doesn’t have the trolley!
I have always found GWR staff friendly, helpful and patient, especially considering the frequent difficulties of delayed and cancelled trains, which is beyond their control
Often the train is over crowded so that the trolley can’t get through. Having spoken to many of GWR’s lovely staff they, and many passengers prefer a counter service where passengers can choose when to order coffee etc rather than waiting for 3 hours for the trolley to appear . The trolleys look very heavy and can’t be moved easily. Recently the Penzance train has been made up of two 5 carriage trains. Bad luck if you get in the one that doesn’t have the trolley!
I have always found GWR staff friendly, helpful and patient, especially considering the frequent difficulties of delayed and cancelled trains, which is beyond their control
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