Leave a Review National Express Coach
Lacks critical functionality for users
Getting bus schedules - great!
Recalling your booked tickets - horrible!!
App makes you re-enter all your information after you create an account and populate all info. No ability to login and see your bookings without re-entering your ticket number from the confirmation email and your email address. Even though you login, nothing is maintained from your account profile linking it to your bookings made under the same login. See ‘VIATOR’ for how this works best.Show lessXK9-Quangus
Odd App and odd website
“Yesterday”
Information between app and website is not the same for made bookings. Passengers are not shown as in numbers or type of ticket on the same booking with any consistency. The website has very poor functionality and consistency. 5 minutes is NE’s quoted time for adding missing(?) trips to the users account. Transferring ticket to wallet on iPhone does not give seat numbers but does give numbers of travellers on that booking. This does not give me much confidence. We are worried that even with a printed ticket showing reserved seats the boarding will be worrying. Phew!
“Today”
Showing full information on website account. That is a relief.Show lesskevansinclair
Several Tech Issues
National express booking on both the App and website have been absolutely poor in the last couple of weeks. It’s become very difficult to book a ticket as always forcing you to restart booking “due to technical difficulties”but takes money sometimes and issues no ticket. Also the app is 2 hours out on the time. It reminds you that you have a coach booked at 1400 hrs when in reality you have booked at 1600! The tickets also expire before you have boarded due to this even when there is no delay! If you have discount codes, it takes away your discount and tells you you have no discount! Terribly disappointed as a very frequent user!Show lessDee-Disappointed