Shutterstock User Reviews

Top reviews

Excellent

I use Shutterstock for medical pictures. They have diverse content, relative to similar stock image providers. Their licensing terms are favourable. There is good chat-support on their website. It is easy to select images, file them in folders, download them again free of charge, and choose the quality of file to download. While the default subscription option is auto renewal, it is easy to turn off auto renewal (I suppose it is easy for Shutterstock to turn off auto renewal by default, and it would be nice if the company did so). The functionality of the photo-editor is average, and could be much better. There are many features in the editor, but it is not intuitive. The website experience is much better than their app, in my opinion. Overall, I think Shutterstock is good value for money, and I highly recommend it.
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Oooo categories

Great updates. Love the categories on the search page <3

Greedy, awful subscription based service.

Signed up for a free trial and forgot to unsubscribe. Had to pay $30. Went into my account and selected to not renew my subscription, but they still charged me $30 the next month. I then found out the subscription is yearly even though you Chet charged monthly, and I had to pay an extra $20 to cancel what I intended to be a free trial. $80 for one image.
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App is sooo SLOW!

I can’t even look at my saved collections on this App. I’ve even deleted the entire app & reinstalled, hoping it was an update glitch, as that’s when this problem first started- 3-4 months or so ago when the last update loaded. Everything is sooo bogged down, it’s easier just to go thru Chrome on my iPhone. Not worth the App space it takes up on my phone at this point. Huge waste.
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Most Dubious company ever

Don’t ever sign up for trail. They charge you monthly for a year. They don’t have online cancellations they don’t let you delete your card details and you have to mail them. They then charge you the difference and only allow you to cancel.

CHARGED me after I cancelled half a month in advance

I make a lot of stickers for scrapbooking so I looked into different sites to see where was the best to get free sticker sheets, I used my 10 free images but I found myself not being too fond of my selection so I cancelled my subscription about two weeks before it ended and got renewed. AUTO RENEW was OFF. Yet a couple days before I ended I was still charged for it. I had to call customer support and they told me it was a charge for the upcoming month, why would they charge me DAYS early if I had already turned off auto renewal??? The rep even agreed that It was good I called when I did but why would they even try to charge you i was so annoyed and it made me not even want to try out this platform in the future.
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Awsome app 🤩

I love this app especially when u need some stock photos 5 stars amazing app 🥳🥳🤩🥳🤩

Unethical behaviour

App passable but After giving three months’ notice and removing all of their licensing rights even before that, Shuttertock still refuse to delete my portfolio of over 2500 videos, where it is easily added to a buyer’s cart. Their support takes several weeks to respond, if at all.
Upshot: If you’re buying from them you may be buying material they have no rights to sell.

It seems that many of the better quality contributors have now moved to other sites like Pond5 and Adobe; there is a lot of dross on the site.
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I’ve deleted my account but they continue trying to charge me

Will you ever stop it? I am not using your services. I’ve deleted my account. I don’t need it. And you continue trying to charge me every day!!!

Beware of auto renew

I signed up to shutter stock online. While the images are great, I agreed to a 12 month plan. However, as auto renew was turned in it rolled over to another year and I have been getting charged the $31 monthly fee. Attempting to cancel my account results ina. Message that as I’ve agreed to a 12 month term I will be charged a fee for “early termination “ despite being charged for nearly 20 months now. Attempting to contact support yields an error message .
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