MyBluebird Taxi User Reviews

BLUE BIRD, PT TBK

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Worthless App

This is an absolutely worthless app. I created an account and added my credit card info. Worked smoothly. Closed the app and tried to log back in. There’s no log-in page. App took me to a page to create an account. A was no drop down menu or anyway to navigate off the account creation page. I figure if I tried to create another account with the same phone number the app will reject the creation of the new account and send me to the sign-in page - which it did. I entered my password, which I saved to auto-fill, and got message that my password was incorrect! Requested an email to change my password. I changed the password but was sent back to the “create account” page! Tried to create an account again to get back to sign-in page but got message I had too many attempts, “come back in one day”. Um, no. I won’t need coming back at all. Complete garbage.

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fairdog

a year ago

Response from developer

Dear Sir/Madam , Apologize for the inconvenience, please provide your phone number and capture problem? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

No Canadian phone number working

I’ve tried everything to enter my Canadian phone number in the app. It won’t take it. And you cannot use the app without it. I would guess it’s only a problem for canadian. Useless app.

Galadriel13

a year ago

Response from developer

Dear Mr/Mrs Galadriel13 , Apologize for the inconvenience, please provide your phone number , country code and email address ? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

App sometimes give incorrect information

App doesn’t give correct estimate time of how far the driver is, for example, a driver already arrives at the pick up point, but the app is saying 3 minutes away.

Also, a lot of time the app doesn’t allow to give tips to driver, even though I want to give tip to them straight away.

แออย

2 years ago

Response from developer

Dear Sir/Madam, Apologize for your inconvenience. Please inform you phone number to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately. As information for tipping can be given directly from the apps after you given a rating and maximum process 1 hour after the trip is complete-Rm

Sad 1 star due to too many promo ads

Hi
I am yet to use this, so can’t rate correctly, but ever since I tried to add my phone number, I have been bombarded with proms/ad text message or emails, that I can’t unsubscribe from or edit in my profile to stop sending me these messages. Please sort

Bill sad

2 years ago

Response from developer

Dear Mr/Mrs Bill sad , Apologize for the inconvenience, please provide your phone number ? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Can’t use USA phone

Tried to register using a USA phone number and keeps saying invalid!

chuxydoodle

2 years ago

Response from developer

Dear Mr/Mrs Shuxydoodle , Apologize for the inconvenience, please provide your USA phone number ? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Many function not working

After updating the version, I found that the apps not working properly. It took long time to calculate ETA, cannot call driver, call center option connect to blue bird Bandung, help chat has no one answering. Many features wasted.

Shekou26

2 years ago

Response from developer

Dear Mr/Mrs Shekou26 , Apologize for the inconvenience, please provide your phone number has r egister in application? you can inform to our WhatsApp channel at 081117941234/email to customercare@bluebirdgroup.com/you can contact us at 021-797 1245 and we will help your concern immediately -Rm

Slow dan Banyak bugsnya

Beberapa kali smp double booking dgn asal dan tujuan yg sama krn app nya slow. Pesanan pertama dibilang gagal padahal msh smp k driver, jdlah doble booking. Ga ada warning jg dr sistem waktu second book nya masuk… kt driver ini sering terjadi. Pls fix your app

Julliegentille

2 years ago

Response from developer

Selamat Pagi Bapak/Ibu Julliegentille , mohon maaf atas ketidaknyamanannya, mohon info nomor HP bapak/ibu yang terdaftar di aplikasi ? bapak/ibu dapat infokan melalui chat whats app BEBI di 081117941234/email customercare@bluebirdgroup.com/hubungi kami di 021-7971245 agar kami dapat segera tindaklanjuti laporan ini . -Rm

Takes too long to get Silver Bird

I usually cannot get a silver bird when ordering through the app. It can take anywhere between 10-20 min to maybe get one or not get one at all. Very frustrating. It’s unfortunate that this is the only company that offers more comfortable taxis…

Cn_1234

2 years ago

Response from developer

Hi Cn_1234 sorry for the inconvenience, for further processing related to the problem, please provide detailed chronological information and cellphone number via customercare@bluebirdgroup.com or live chat BEBI 081117941234 -am-

Cannot use GOPAY anymore

Hopefully this is a temporary issue. Cannot use GOPAY as method of payment since 1 March 2023.

Bprijadi

2 years ago

Response from developer

Dear Bprijadi, apologize for the inconvenience, we will follow up on this report and so that we can immediately follow up, please ask for your cellphone number via the following link https://www.bluebirdgroup.com/customer-service/. Thank you -At-

Baru download sdh minta pasword

Aneh sekali. Baru download sdh minta pw. Tdk ada create accountnya.

hoswari

2 years ago

Response from developer

Selamat Malam Bapak/Ibu hoswari , Mohon maaf untuk ketidaknyamanannya. Mohon diinformasikan nomor HP terdaftar di apps via email customercare@bluebirdgroup.com atau live chat bebi 081117941234, agar kami dapat lakukan pengecekan lebih lanjut. Tks. -U2-