Leave a Review Alamo Drafthouse
Required reinstalls
I’ve used the app before to purchase tickets and redeem rewards just fine. Today though I wasn’t able to purchase tickets because the payment methods was an infinite spinner. I had just bought and installed the season pass. I had to reinstall the app to get a “member locked” error after trying to sign in. I reinstall once more and finally was able to buy tickets using my season pass. Unfortunately you can only use the pass through the app.Show lessshleebeez
Needs Better Friend Booking Support
We've got a group of 10 that regularly sees movies together, however we must all book our tickets via Season Pass separately, which often leads to us needing to cancel and rebook as the seats around us are booked by others before we can get everyone in our group to book.
It would be ideal if we could designate booking companions (that could book on our behalf) or be able to reserve a block for a day or so.Show lessCharlesBT
Forces you to get a seat right next to someone else
When going to the movies I enjoy leaving a space between others when I have the chance. This app FORCES you to buy seats right next to someone else instead of leaving 1 open spot between yourself and them.
This is especially bad when you can go on an app such as Flixster through Fandango and buy the exact same spots without being told that you can’t leave a space. So I’ve been buying through them lately so that we can leave 1 open spot between us still. Fix your app or make it to where everywhere else follows the same rules. Horrible.Show lessVhxhaiaocgvgskla
$3 Fee Even With Their Subscription. EVERY TIME.
First off, app was glitchy, second -Do not purchase the app or subscription!!! They mention “convenience fees” while signing up but what they don’t tell you is that you have to pay $3 for every transaction, even with their subscription.
It’s literally highway robbery. They’re greedy enough to charge on every transaction AND yoj pay for food while your there? Honestly the only reason I got it was because alamo had one movie no other theater did. Now, I will save my $3 and wait for a wide release.Show lessThree Dollar Fee
Season Pass Issues
I loved having the Season Pass, just $20 a month and I could watch a movie every day with a $2 fee. I had it for about 2 months, and LOVED it, but then decided to cancel for a month or 2 because I would be out of town and/or working too much to use it.
When things finally slowed down and I went to renew it, it wouldn’t let me pay for it. I would put in ALL my information, hit submit, and the page would do nothing. Occasionally it would pop up with a “You already have a Subscription!” Message. I had to Google and read ON A REDDIT FORUM that if you cancel Season Pass, you can’t renew it for a year. Nowhere during the process of subscribing or canceling my membership did it ever include that clause.
I can only assume the people behind it were incompetent or purposefully don’t include it so you get used to seeing movies regularly and now have to pay full price each time. Either way, it made me very disappointed in the Alamo Drafthouse, which makes me sad because it was one of the few businesses I really loved.Show lessApp obssessor
App doesn’t save my payment method
The app doesn’t save my payment method. It’s annoying to have to add it every time and sometimes I miss out on tickets as a result if I’m with friends getting tickets together and they all get theirs and I don’t have my wallet on me and can’t buy a ticket at the same time. Every time I check to save my card and the next time I go to buy a ticket, my card from the last time isn’t saved. I’m the only one I know of that this happens to, and a ton of my friends use the app regularly. I’ve tried everything I can think of to fix it (use different cards, uncheck and recheck save payment, sign out and sign back in, update app, delete app and redownload) including trying to buy a ticket online but I can’t use my season pass that way. I’ve contacted the main Alamo Drafthouse support and they keep telling me they’re looking into it and fixing it but that hasn’t happened yet.Show lessdjwiddled
Fantastic but…
Alamo Drafthouse is my favorite place to watch movies! Yes the workers do walk around but they do their best to not obstruct your view and enjoy your experience! I love the campy vibe and the seats do not disappoint. My only negative experiences have been with “special” instances. Watching a normal movie is fine, but 1-Went to see a special viewing of a movie where they offered a free glass of champagne on the app…we get to the venue and they have no clue what we are talking about. 2-Alamo had a pizza I looooved and they took it off the menu during Covid times. They had an ad that said it was coming back and I loved it. Didn’t see it on their regular menu so I emailed the chef from the actual venue I was attending to make sure it was there. They said it would be available until may ( I emailed around march). Sure enough I went in April and requested it and the guy had no clue what I was talking about. Other than the unique events, I love the place and go every time I want to see a movie!Show lessCarla Tate 24
App is nice, but needs support for Apple Pay and Wallet
So I downloaded this app after buying into the Alamo Season Pass, and the app is well designed and works well enough. But I do wish support for Apple Pay was there for payments and Wallet support for holding tickets. It’s annoying especially for tickets that I have to open my phone, open the app and find a ticket in the app in order to bring it up rather than just double pressing the side button to bring up wallet and picking my take it out from there in a much quicker fashion. Please add this support soon.Show lessJohn Gregorio
Almost great
Love Alamo and find the app easy enough to use. It would be great if there was a way to add gift cards instead of having to manually put them in for every ticket. Every major theater chain has this feature on their app so not sure why this would be out of the question for Alamo. There has also not been any real use for the rewards for some time now and haven’t received anything - though I understand this reward program is currently being revamped.Show lessPatrickWells2879
Meh
The App overall has a fine UI but the UX is definitely not the greatest. The app is pretty laggy and the vault (payment) method they are using for season pass membership is not the same as the payment method stored in the app itself. I had my fiancés account cancelled because the payment method stored in the app is not how they charge the card and cancelled her account. Please push out an update to update payment on file and where our CC’s are being stored in different systems.Show lessBearded Denverite
