Leave a Review Asana
Terrible, don’t expect support.
I used Asana for 4 years, after trying to add a new user to a project I ran into trouble. This should be very straightforward, as Asana is, but it’s clear if you run into an issue you will not get the support you need. There is no 24/7 support, I’d get one question troubleshooting emails in the middle of the night and have to await the next day to get basically nowhere. After almost a week of no suggestions of how to fix this on my end, and also lack of clarity from support who spoke about the domains I have and how I should read the support articles on the website already yet there is nothing that comes up when you put in ‘domain’ on the support search (wtaf.)
I took the problem into my own hands and saw I had duplicate accounts for my personal email and one from my business email. So I deactivated one from my two personal, but guess what that did, it deactivated and deleted ALL of my accounts. This is irreversible, and completely unclear that this would be the case.
Asana doesn’t realize this isn’t for fun, their services are used by lots of small businesses. Years of work and partnerships were deleted instantly. This was user error that made so through bad user experience, avoid this company, there’s so many others to choose from.Show lessCourtneyES
Frustrated about the interface
This app can definitely be a little confusing when workings with a team. We wasted a lot of time in communications especially because texts/threads can become chaotic and not easy to find. After a while, we ended up using emails again since it is messy on the app. Also it has become messy and unorganized since you can create as many subtasks as you need. I understand the idea sounds terrific but in reality it can create disorganization and you can omit a lot of information when you have so many subtasks there.
And it becomes worst when people isn’t organized (which on our team creates more chaos on top of that). Overall you can tend to spend more time than the time you should spent on the app becoming less efficient. I found other applications more efficient in general.
overall the app works fine with notifications and the desktop app works better than the iPhone one.Show less🇧🇴❤️
Love Asana, but not iOS
Are use Asana a lot for work, and overall, it’s been an incredibly valuable tool for myself, and my colleagues to manage a strategic plan, various workflows, ad hoc, teams, and projects that come up throughout the year. But I really find myself avoiding using it on my iPhone because it’s just a really clunky UI.
There’s also a few things that you can do on the computer that are missing on the app which in this decade I feel like it’s really just unacceptable for a Saas product that was developed so recently. For example, you can’t create a new team on the app, only on the computer. I recently had this problem, while on business travel at a conference and identifying something that needed addressing. I wasn’t lugging my laptop around to the conference sessions, but I wanted to start laying out our project. It would be assigned to a new team though, so I can’t do it. I googled and found a post in user community forum from over five years ago of someone asking for this feature, and getting blown off by the support rep. 👎
Also, in addition to having your own dedicated my tasks list, I feel like every new user profile should automatically get as a default, a team consisting of just themselves, for building out richer projects that they aren’t ready to populate into any team yet. Like how you always have your own DM channel with yourself in Slack.Show lessLeduffy
pleexy and Todoist pro make it fire
You gotta trick it out just right but after taking off a month to build a system for managing projects, I ended up reluctantly deleting every other app and using asana (my least fav). BUT- then I found out it can be pushed to Todoist pro with pleexy and wow… yes there is so many settings you have to tweak to make it flawless. I have to rely on screenshots to make sure it’s exactly the same for each client I setup. But dang. I get Todoist interface, plus exact time notifications without paying incredibly steep price for asana. Keep in mind, I have the asana setup perfectly using templates I created from paid courses, so for example… my friend already has asana with everything he needs to do. But he never checks it. I come in and make a new project and simplify his goals and tasks, boom, now he’s using it everyday. That’s the big game changer. Aside from Todoist being able to flexibly change things around AND get calendar notifications at exact times I need. The free version of asana app alone is limited without this, and therefore, 4-stars at best.Show lessThisisart
Almost a 5
Product wise I love Asana. I have to manage multiple different clients so I was in a hustle to find something that could work for me. I tried a couple other programs and just didn’t like them. I have a routine down with Asana and really helps me keep on track of things. Plus, when I get a team it’ll be nice to scale.
The reason I subtracted a star is for their sales tactics. When showing you the prices they show you a price per seat. After going to check out you realize multiple things. First that price is the annual price, you have to pay more for monthly. Second they automatically put you with 5 seats which might trick people into thinking you have to do 5, but you have to go in and edit it to two seats. That’s the next problem, you can’t do only one seat. Even if there is one of you. You have to pay for two. All of this was very frustrating when I was deciding to pull the trigger and purchase the product. To top it off I contacted their sales chat and asked for a human. The bot prompted me a few questions then asked how many people were on my team. I answered less than 15 and the bot gave me FAQ’s then turned off the chat. A clear sign that they don’t care about you if you’re a small business.
If that were fixed I’d give it a 5. I recommended them to a few people, but unfortunately I had to warn them after that portion. If they just changed that it would be awesome!Show lessRobert Vandolin
Looks simple but feels clunky to me
I don’t find this app to be very intuitive in design. I find myself wasting time by looking for simple functions, such as setting privacy. I expected more transparency in settings and more fluidity in project management - based on the sample pictures here. Maybe it is more simple to use than it seems at first glance, but I found the setup to be confusing, possibly because it’s geared more for teams. I’m a Solopreneur so I have no team to share projects with. Therefore, constantly seeing prompts to invite team members or to share a project or to even have a project set to “public,” just makes no sense for me. It can be a little defeating and overwhelming to be consistently reminded that everything is a solo activity. I think it’s an awesome team app option that is free and ..for anyone who wants to take a little time learning how to access the mobile app functions or better personalize the project tasks, it is most likely a winner. But solo artists and entrepreneurs should keep looking. This is why I am more neutral with a 3 star rating. It’s not a bad app, it’s just not feature rich or intuitive enough for my needs. To clarify, I’m looking for quick and easy note taking and brain dump features in a clean and intuitive app layout that features project management through fast and easy task organization. If it takes too long to fumble for settings then I’ve already forgotten what I opened the app for.Show lessholistic.fox
Customer service???
We have been dealing with a double account now for over a month. Customer service is only via email. Though they continue to link my account to another company that I don’t own, which that they did without my persuasion, they are not solving the problem. They Keep emailing the same fixes that don’t work, and do not provide any human to get on the phone to get it resolved.
I would love their platform, if they weren’t so messed up in the customer service department. Though it will be a HUGE undertaking, I am now faced with having to take our entire company setup offline, and to some other platform. We have spent hours and hours setting this one up. This is costing our whole team money. But honestly, we have come to the end of our rope with this crew.Show lessjustb143
Features not the same in web, mobile
It would be great if this had all the basic features that even the free web version does… but it doesn’t, and that boggles my mind. For me, the biggest thing is that the app doesn’t support tags, which we rely heavily on in Asana. Try to log in in Safari on my iPhone or iPad and… it just redirects you to the app, or if you delete the app, it directs you to download it. Why even have an app if it’s not going to have feature parity (every method of accessing Asana should have parity with the other methods), and why *completely block people* from using your web site to get to the features your mobile apps lack? Tbh, we wanted to expand our use of Asana, but dumb (because this is basic stuff they haven’t fixed in years, and shouldn’t be too hard to do, and are table stakes) stuff like this is just hamstringing our use of it and keeping it really limited.Show lessFM_M
Developer Response
Thank you for the detailed feedback. We would be happy to pass this along to our Mobile Team. They take into account all feedback received in order to improve the App. If you have a couple minutes, please fill out this form (https://bit.ly/3pNwIoc) with more details. Thanks in advance!Easy to use
I am probably the most unorganized person ever lol. This app is simple to use but effective. I use this app for College assignments. It lets me choose to look at my tasks via calendar, board, or list. I love the board it’s more organized for me. I love that you can check things off and the reminders it gives you.. I need lots of reminders lol.
It’s also nice that you get like a month free trial without putting your card information in. Definitely recommend!!Show lessxOblondecutie
Really great but a couple steps from perfect
I love asana and use it daily but there’s a couple of things I think it could improve on. First, I agree that there needs to be an offline mode where you can at least view tasks and edit projects that no one else is a part of. Additionally, I’d like to be able to see a calendar view that shows all the projects I’m a part of at once so that I don’t have to open and close all the projects to take a look at my day.Show lessSarahFizzy14
