Leave a Review IB ONE Wallet
Great app
Easy to use, convenient, gives you peace of mind. Love the purchases alert feature. I got an alert that my debit card was being used out of state and I immediately logged on and shut the card off. The following day I got a new one printed out at my local branch. Thanks Independent Bank!HRH KL 28
Developer Response
Thanks for taking the time to share your experience with us! We're so happy to hear that you're finding the ONE Wallet app easy to use and convenient.Bills calendar
Can you please include a Bills calendar for budget planning? Has these features: - A monthly calendar view - Write in recurring bills in the square for that day of the month - Write in recurring incomes The Day Squares will show Bills in Red Numerals, and show Incomes in Green Numerals. The Day Square does this function: - Shows each Bill Name and Amount - Shows each Income Name and Amount - Shows Net AmountShow lessJaxsDad#404
Developer Response
Hi there, thanks so much for taking the time to leave us review. A few of these features are actually already available within ONE Wallet under the ONE Wallet+ option! You are able to track your cash flow (both recurring credits and debits) along with an option to create different budgets. However, I have also passed along your review to our technicians as an enhancement suggestion as we are always looking for ways to improve our customers experience.Does not work on iPhone 12
When the app was first released it worked great, I really liked the app because it removed the hassle of logging in using a browser. After about a month it stopped working as has not worked since. I’ve removed and downloaded this app multiple times across several months and the issue has never been fixed.Show lessJohnJJohnson
Developer Response
Hi John! We appreciate you taking the time to leave us a review and some feedback! We'd love the opportunity to take a look into why your device is having difficulty accessing our ONE Wallet mobile app. Could you please give our Customer Experience Hub, available Monday through Friday 8 AM to 8 PM and on Saturday from 8 AM to 5 PM a call at 800.355.0641 when it's most convenient for you?Completely non-functional
I don’t like to leave bad reviews but I’m frustrated and at a loss. I’ve had an ongoing issue with the app for over 2 years now without any resolution.
I’ve worked with IT on this several times now, they point the finger at Apple & then try to fix my iPhone’s settings like that’s the problem. After having sat on the phone with IT for an hour the first time, & sat in the bank managers office 45 minutes the second while he worked with IT, I can confirm that “resetting the cache,” “reinstalling the app,” “resetting network settings,” etc. had no effect.
I again reached out to Apple support, who told me that this is a problem on the developers end. I dug my old iPhone 8 out of storage to confirm that the problem exists across all of my devices.
Independent Bank’s IT department has been really helpful in trying to resolve this issue, but have so far failed to identify what the problem might be. Not having access to mobile banking outside of safari is really inconvenient, especially when the problem has persisted for so long through numerous updates.Show lessDominatus16
Developer Response
I'm very sorry to hear of your frustrations with accessing our ONE Wallet mobile app. I understand that after a settings reset on your iPhone 8, you were able to successfully log into our mobile app. We would suggest a settings reset on your current device. This can be done by going into 'Settings' > 'General' > 'Transfer or Reset iPhone' > 'Reset all Settings'. If you are still experiencing difficulty, please reach out to the contact previously provided to you.Doesn’t Work Anymore
When I first opened up my account through Independent Bank, everything worked great. However, these past few months I can’t even log into my account on the app. I have to use the browser. It’s not that big of a deal to go out of my way to use the browser, but I would like to use the app. It always says “The mobile banking application is experiencing intermittent connection issues, please try again.” It has been this way for months and I have tried everything.Show lesshelen kellers hot dog
Developer Response
Hi there! I'm so sorry to hear that you're receiving this error. Good news is, I believe we can assist in correcting it! Please give us a call at 800.355.0641 and we'd love the opportunity to get you back into your ONE Wallet app.Completely dysfunctional and makes baking stressful
I have tried to use this app for over two years. I dread having to use it; it takes multiple attempts to transfer money, and I find myself having to close out of the app at LEAST twice per usage. The Zelle feature is absolutely terrible. If I miss a payment, it won’t let me make it up. It won’t let me change or add an account to use with Zelle. I’m stuck using the same account (that’s not even relevant to the payments I’m making) for every payment. The overall app experience is slow, stressful, and frustrating. I was hoping this app would be convenient. Instead, it makes me want to drive 25 minutes to my nearest bank. I’m sure it could be great with the right attention. It just needs a lot of help:(Show lessmvan2001
Developer Response
Hi there! I'm very sorry to hear that you're having such a frustrating experience utilizing our ONE Wallet app. If you could please either contact our Customer Experience Hub at 800.355.0641 or send a message from within your ONE Wallet online banking profile, we would be happy to provide the steps to switch the account you're receiving funds to as well as sending funds out of, in regards to Zelle! We would also love the opportunity to assist with any additional circumstances that may be arising that hinders you having a great user experience!Unstable
The app is very unstable. You login and after 2-3 seconds the app boots you off due to session inactivity. I even pulled the app up in the bank lobby. I tried to update information via app—nope! Teller didn’t have much to say. You can look at your account information but that is about all. I have a new iPhone 14, uninstalled app… and the challenge questions at the start of each login. That is old, too. Maybe a reminder? Click a box and if I need/want another layer of security I will apply it to my app/account.Show lessJW 925
Developer Response
Good morning JW! I'm very sorry to hear of your frustrations surrounding our ONE Wallet mobile app. Could you please call in to our Customer Experience Hub, available Monday through Friday 8 AM to 8 PM and on Saturday from 8 AM to 5 PM at 1.800.355.0641? We would love the opportunity to assist you further!Lots of features!
I have been banking with Independent Bank for a long time. I really enjoy the ONE Wallet app and all the updates that have been rolling out over the last few years. I love all the features in the app, especially card controls, so I don’t have to worry if I lose my card. The transfer functionality has also improved greatly, thank you!Show lessolivianichole
Developer Response
Hi there Olivia! Thanks so much for taking the time to leave us a review and some feedback. We're also really loving all the new features that have been released recently and are so happy to hear that you're finding them useful!Forced to use
When I first started using this app, it was not designed for iPad. (It did not fill the screen.) Then, it starting working fine, and I was able to do all of my banking from the iPad. Now, over the last 4-6 weeks, it no longer works. Whatever version update was done, made it revert back to the beginning issues with Pad, and it does not format properly. This app needs work.Show lessMichigan Response
Developer Response
Hi there, thank you for taking the time to leave us a review! We are sorry that there is no longer a dedicated iPad app, but you should be able to see all of your information when logging in through our bank website. If you still have questions, we'd love to chat at 800.355.0641!Updated review
The developer reached out, instead of simply putting a make payment button the answer is. . . Go to “pay/transfer” click TRANSFER (nothing in the word pay. Then guess at the monthly payment because it’s not there and as a new mortgage I had to contact service a second time to find that out. Click payment due - NOT principal or escrow. Put something in the memo line noting the month your paying to keep track. Last step - Immediately freak out when you notice every payment you make only goes to principal, the call customer service to tell them their app mis applied the payment. When asked which one? Unknown, the app doesn’t show memo’s. Real Final step, call back customer service when it doesn’t fix in a few daysShow lessMichael Perna
Developer Response
Hi Michael. To make a payment out of an IB account from within ONE Wallet, you would just need to go to the 'Pay/Transfer' tab and select the option to 'Create/Edit Transfers'. From there, you can select the account the payment is coming out of and the account that the payment is being applied to. It also gives you options on how you would like the payment applied: i.e. is it a principal-only payment, a regular payment, a payment you want to all go towards interest, a partial payment, etc. If you would ever like assistance in finding these features, please don't hesitate to either send a message from within your ONE Wallet online banking or contact us directly at 800.355.0641! Edit: Hi, Michael. When a payment is actually 'due', the amount will populate within the 'Create /Edit Transfers' page under the 'Payment Due' radio circle; payments usually 'drop' 15 days prior to the due date. If you are attempting to make a payment early, the amount will not reflect as it is not technically due yet and you will need to either review your loan paperwork, look at the 'Account Details' screen within ONE Wallet or contact us directly to be informed of the payment amount. The 'Account Details' screen within your loan's account activity page will show things like: the last payment date and amount, the next payment due date, the amount due, your escrow balance, interest rate and other account information.
