Leave a Review IB ONE Wallet
Terrible
The app does not update fund accurately. I never know how much I actually have in my accounts. And I am constantly seeing withdrawals days, sometimes up to 10 days, after the actual transaction. Highly considering changing to another banking service. Also the website has been down for over a week, although before the changes the website was very accurate and trustworthy. I can no longer say that about either.Show lessCaseydee12
Old app was better
This new version of independent banks online banking app is incredibly slow and it seems as if it was launched too soon, or they were just content with the lag issues. Old one was better. Easier to use, faster. Bring old app backduramax1986
HUGE Improvement!
The new app has so much more functionality than the old one and has a better looking design. All the people giving 1 stars don’t know how updating an app works and should maybe give it a bit before complaining about it. The app works great.420Blaze_4_dayz_69
Developer Response
Thank you for taking the time to leave us a review! We are so happy to hear that you love the new app and it works great.Sick of it
I don’t understand why we had to have this new update, the old app I never had problems with and now I can’t even know what my exact balance is cause for some reason the app is not showing transactions I made so I don’t even know how much money I actually have in my account so I just been using a calculator to keep track every time I make a transaction. Never had an issue with the independent app, but now with this new one there’s constant issuesShow lesskaden23003
Enjoying the new app
Still kinda slow but I like the new layout! Very functional and looking forward to some new features.cecikalar
App change over
I have spoken with two IB employees and then called a third time to be left to a recording which I hung up after 5 min of recorded messages assuring me of my importance.
I have an old phone # that is being used as a security verification link which I have been assured has been changed. Of course it is still being used when I attempt to open the app. Very frustrating.Show lessjerry swartz
Forced to use
So we told we have to use new this app. First, it is not designed for iPad. (It does not fill the screen.) Second, I cannot access my bill paying (including all of my payees.) It says I have things blocked in safari, so I opened up the settings it told me to, still doesn’t work for paying bills. So far, it’s terrible. I see a lot of bad reviews…why would Independent Bank choose this app developer?Show lessMichigan Response
Accuracy
I’ve used my debit card and do not see the transactions on my account. Previously I had that necessary info. It leaves feeling my balance is incorrect.misliz06
Could be useful. It’s not.
Supposedly this app was originally released four years ago? I’d been using the IB Banking App before this and switched over after the app was taken down (and everything was offline for four days!) just to find when I had finally managed to log in (9-10 attempts later, it wasn’t registering anything I was doing for a hot minute) that my none of my deposits had registered! (Over 200$ worth of deposits!) Lots of problems with transactions registering or not, finicky overlay and fussy interface. If the app were more reliable I would find it likeable. From what I’ve seen just about any other banking interface runs smoother.Show lessCheyenne Fischer
Developer Response
Hi there, thanks for reaching out and letting us know! We apologize for the delay in transactions posting to your account from the weekend. They should now be there. We are working hard to continuously improve your experience and appreciate your patience!
