Buy buy baby the best baby store around town
Honestly but buy baby is the only option for me to buy baby goods from. That’s why me and my family have come to love it. We bought our baby seat from here. We bought our first three baby strollers from here. We bought diapers all the time from here with our first baby just because it was fun to stop into a baby store as first time parents. Every time we stopped inside we also ended up buying cute baby outfits and cute blankets and whatever other cute thing we saw for our baby including toys and bottles. It’s like a small shopping destination especially built for mothers and highly engaged fathers like myself I must say.
Love this store. Brings me memories of toys r us when it was around.
Love this store. Brings me memories of toys r us when it was around.
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Response from developer
Thank you for the wonderful review, we appreciate you sharing your memories with us!
Update made things worse
I used this app last year for my registry (baby shower Aug ‘22) and it worked really well, while there were some hiccups it wasn’t enough to get frustrated as I could just log into the web browser. But now as of March ‘23 I can say that the app is completely useless. The update that was made while aesthetically it looks better and the UI is cleaned up, every time I go on the app it freezes and I have to shut it down at least 3-4 times just for me to scroll. When you use the search bar and the options pop up you can select one of the suggestions like before because of it freezing. I have to tap on a selection several times before it takes me to it. At this point I’m very trying to use the app and I’ll just go in the store as it’s very close to me or use the web browser. It’s more convenient for me to use the bed bath and beyond app to search for items than this app.
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Response from developer
Hello and thank you for sharing your review. We sincerely apologize for any frustration in your experience, and please don't hesitate to contact us if we may offer any further assistance. - https://www.buybuybaby.com/help
Frustrating
1. We turned on notifications for when someone buys something but they don’t work.
2. No way to know when anything will deliver!!! Someone bought our crib but we have no way to know what day or time it will come so we can be home! What’s the point of having a system to buy expensive baby stuff if you have no idea when it will come so someone can steal it?
3. The chat system to get help is a joke. It doesn’t connect to a human and just repeats the same question over and over. Just infuriating insult to injury.
4. SLOW. Every time I open this app it looks like my registry does not exist and takes several minutes to load ads. Every. Time.
2. No way to know when anything will deliver!!! Someone bought our crib but we have no way to know what day or time it will come so we can be home! What’s the point of having a system to buy expensive baby stuff if you have no idea when it will come so someone can steal it?
3. The chat system to get help is a joke. It doesn’t connect to a human and just repeats the same question over and over. Just infuriating insult to injury.
4. SLOW. Every time I open this app it looks like my registry does not exist and takes several minutes to load ads. Every. Time.
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Response from developer
Thank you for sharing your review with us. We're very sorry for any difficulty in your experience, and we'll be sure to look into a solution for these callouts as soon as possible.
Amazing store, horrible app
I want to start by saying the store is amazing. I love BuyBuy Baby and will be loyal for a long time. The app however needs some major improvement. It really glitches a lot and sometimes the signing in part is difficult and I’m good with tech. I recently made an order on the app and used some gift cards but I couldn’t see anything from the order unless I went to my browser.
Overall, love the store, don’t love the app.
Overall, love the store, don’t love the app.
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Worst APP ever
Buy buy baby is by far the worst app I’ve ever encountered. It constantly never loads, my girlfriend and I have our registry on this app and when thinks are purchased they aren’t marked as purchased on the app so it just stays in the registry as something you still need. This app is so horrible that it makes me not want to shop in store either. The worst part is that numerous other people have had the same complaints over the years in the reviews and instead of fixing it the developers literally say “thanks for your feedback” and keep it pushing. It’s 2023 and this app seems to be programmed for an iPhone 8
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Love the Ease
The app is completely user friendly and it even reminds you of the coupons you have at your disposal. No more annoying a feeling than submitting your payment and then realizing you forgot to use your 20% off coupon.
Horrible App
This app is horrible. I wish I could attach pictures to show how glitchy it is. My mother in law just texted me to say that my registry doesn’t show up when people type in my name. Earlier in the app, it showed that the registry defaulted back to private for no reason. Now every time I open the app it is blank and frozen. Items I take the time to research and then register for wind up discontinued days or weeks later with no notice. The checklist in the app is also very glitchy. When I click something we need to get based on the checklist, then add something from the list of products, it still shows up as not done in the checklist. When something gets discontinued and I replace it, it doesn’t show whether the new item is in stock or discontinued so I wind up with yet another item that has to be replaced. I got signed out for no reason and now I can’t sign back in because either it shows up as “loading” and doesn’t do anything or the entire app shows up blank. I feel like I am constantly dealing with this registry and I am getting burnt out. Pregnancy and preparing for a baby is stressful enough. This app makes it so much worse.
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Response from developer
Thank you for sharing this feedback, we apologize for any frustration in your experience, we do take this matter seriously and we appreciate your time in letting us know how we can do better in going forward. Please don't hesitate to reach out to us if we may offer any further assistance. -- https://www.buybuybaby.com/store/knowledgecenter/home
Such an amazing staff!
I came in yesterday & was helped by Samantha. She was the absolute sweetest & super knowledgeable about the crib I was wanting to purchase! She made me feel super comfortable and happy with my choice of crib & gave me very honest opinions which I truly appreciated!
I came in today to look at strollers and was helped by Talia who was also so incredibly helpful and knowledgeable and demonstrated for me how the stroller comes apart and all it’s different features!
I really appreciate the both of them for easing the stress of looking for the perfect items as a first time mom to be! There’s so many different products it can get stressful, so thank you both so much! You’re extremely appreciated! Happy holidays!
I came in today to look at strollers and was helped by Talia who was also so incredibly helpful and knowledgeable and demonstrated for me how the stroller comes apart and all it’s different features!
I really appreciate the both of them for easing the stress of looking for the perfect items as a first time mom to be! There’s so many different products it can get stressful, so thank you both so much! You’re extremely appreciated! Happy holidays!
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Response from developer
Thank you for sharing your experience with us, we love to go above and beyond for our guests! Please feel welcome to stop by any time, best wishes from all of us at buybuyBaby!
Failed
I tried to buy something during Cyber Monday, but the app couldn’t authenticate my credit card. I tried a several times with a couple of different cards, including Apple Pay, but they all failed. In turns out that the app actually charged my cards each of those times. After calling Buy Buy Bsby customer support, they said that they have no record of my purchase and that I should report it as fraud, even though the fraud was cause by their app. I don’t think it could trust this app again.
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Terrible customer experience
I ordered two car seats during Black Friday/Cyber Monday sales, and my credit card was subsequently charged 4x, though I never received confirmation of the items having been ordered. When I called BuyBuyBaby for assistance, no one returned my call until the day after Cyber Monday, at which point they could not confirm my purchase, nor would they honor the prices quoted the two days prior. They said their hands were tied… I will be taking my business elsewhere.
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