Leave a Review Carter's
Disappointed I couldn’t just use my rewards without spending more money
I had $20 worth of items in my cart, i also had two $10 rewards saved up. I’ve used them on orders before in store and on app and not had to pay a dime for my purchases. However, this particular year I have not in app any time I’ve tried the payment portion gives me an error as to suggest they’re was so error taking my payment like I had the wrong card info. I had to add an additional item I did not need for $6 just to check out. As a loyal card holder and rewards member I’ve always saved up my rewards for maximum savings and now it just seems like the company sees us consumers as nothing more then piggy banks. Some of us are stay at home moms and are happy to be able to get a few extra items at no extra expense. Just very disappointing.Show lessReward policy is a joke
Developer Response
Thank you for your feedback and we're sorry to hear about your disappointing app experience. We'd like to investigate this further, so please send an email to AppCustomerSupport@carters.com and our developers will look into the issue. In the meantime, please try updating to the latest version of the app as it may resolve the problem. For the troubles with your rewards, please contact our Consumer Affairs department at 888.782.9548 or send an email to contactus@carters.com.Scam
So I accidentally left my address in instead of inserting my granddaughter’s for the mailing address, where I intended to have it sent. I immediately realized my mistake and called the number provided to have the address changed before it was sent out. The person I spoke with asked for information about my credit card, which I gave. He then asked for an alternative debit card number, which I unwittingly gave. Then he asked me to listen to a short recording to which I was to answer yes. The audio asked permission to bill me for a recurring monthly fee. I finally realized this was a hoax, but double checked the phone number and it was the correct number given as customer service for Carters. I did get ahold of the actual customer service and was told they would get to the bottom of it and contact me within 24 hrs. That was several months ago. They just blew me off. I later found that my debit card was compromised and I had to fight the recurring charges and get a new card. Thanks for nothing cartersShow lesspmgomo
Developer Response
We're sorry to hear that this happened and we’re here to help. Please send us a direct message at AppCustomerSupport@carters.com so we can resolve the issue for you. We value your feedback and are committed to improving your experience.Says gift card applies to order then charges credit card for entire amount
It took me 3 attempts to place an order using a gift card that was given to me for our new baby. I have shopped at Carter’s in store but this was my first experience buying online and I was NOT happy. I entered my gift card information and then placed my order, only to find out that they charged my credit card for the entire amount and did not apply my gift card. So I then had to call customer service to cancel my order so I could place the order again with the gift card. I placed the order again and even made sure the check out screen said my gift card was applied and it did. Boom, credit card once again charged for the full amount, so then I had to call customer service AGAIN so they could cancel the order AGAIN. Then the woman on the phone re-placed the order for me and applied my gift card. Third time is a charm I guess, but man didn’t think it would take me over an hour to place a simple order. Now I have $200+ pending on my credit card for the first two canceled orders that I am told will disappear from my statement…I’m hoping they actually do or I’m going to have to dispute it. Very frustrating!Show lessAsobers