Disappointed I couldn’t just use my rewards without spending more money
I had $20 worth of items in my cart, i also had two $10 rewards saved up. I’ve used them on orders before in store and on app and not had to pay a dime for my purchases. However, this particular year I have not in app any time I’ve tried the payment portion gives me an error as to suggest they’re was so error taking my payment like I had the wrong card info. I had to add an additional item I did not need for $6 just to check out. As a loyal card holder and rewards member I’ve always saved up my rewards for maximum savings and now it just seems like the company sees us consumers as nothing more then piggy banks. Some of us are stay at home moms and are happy to be able to get a few extra items at no extra expense. Just very disappointing.
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Response from developer
Thank you for your feedback and we're sorry to hear about your disappointing app experience. We'd like to investigate this further, so please send an email to AppCustomerSupport@carters.com and our developers will look into the issue. In the meantime, please try updating to the latest version of the app as it may resolve the problem. For the troubles with your rewards, please contact our Consumer Affairs department at 888.782.9548 or send an email to contactus@carters.com.
