Leave a Review Carter's
Disappointed I couldn’t just use my rewards without spending more money
I had $20 worth of items in my cart, i also had two $10 rewards saved up. I’ve used them on orders before in store and on app and not had to pay a dime for my purchases. However, this particular year I have not in app any time I’ve tried the payment portion gives me an error as to suggest they’re was so error taking my payment like I had the wrong card info. I had to add an additional item I did not need for $6 just to check out. As a loyal card holder and rewards member I’ve always saved up my rewards for maximum savings and now it just seems like the company sees us consumers as nothing more then piggy banks. Some of us are stay at home moms and are happy to be able to get a few extra items at no extra expense. Just very disappointing.Show lessReward policy is a joke
Developer Response
Thank you for your feedback and we're sorry to hear about your disappointing app experience. We'd like to investigate this further, so please send an email to AppCustomerSupport@carters.com and our developers will look into the issue. In the meantime, please try updating to the latest version of the app as it may resolve the problem. For the troubles with your rewards, please contact our Consumer Affairs department at 888.782.9548 or send an email to contactus@carters.com.Scam
So I accidentally left my address in instead of inserting my granddaughter’s for the mailing address, where I intended to have it sent. I immediately realized my mistake and called the number provided to have the address changed before it was sent out. The person I spoke with asked for information about my credit card, which I gave. He then asked for an alternative debit card number, which I unwittingly gave. Then he asked me to listen to a short recording to which I was to answer yes. The audio asked permission to bill me for a recurring monthly fee. I finally realized this was a hoax, but double checked the phone number and it was the correct number given as customer service for Carters. I did get ahold of the actual customer service and was told they would get to the bottom of it and contact me within 24 hrs. That was several months ago. They just blew me off. I later found that my debit card was compromised and I had to fight the recurring charges and get a new card. Thanks for nothing cartersShow lesspmgomo
Developer Response
We're sorry to hear that this happened and we’re here to help. Please send us a direct message at AppCustomerSupport@carters.com so we can resolve the issue for you. We value your feedback and are committed to improving your experience.Says gift card applies to order then charges credit card for entire amount
It took me 3 attempts to place an order using a gift card that was given to me for our new baby. I have shopped at Carter’s in store but this was my first experience buying online and I was NOT happy. I entered my gift card information and then placed my order, only to find out that they charged my credit card for the entire amount and did not apply my gift card. So I then had to call customer service to cancel my order so I could place the order again with the gift card. I placed the order again and even made sure the check out screen said my gift card was applied and it did. Boom, credit card once again charged for the full amount, so then I had to call customer service AGAIN so they could cancel the order AGAIN. Then the woman on the phone re-placed the order for me and applied my gift card. Third time is a charm I guess, but man didn’t think it would take me over an hour to place a simple order. Now I have $200+ pending on my credit card for the first two canceled orders that I am told will disappear from my statement…I’m hoping they actually do or I’m going to have to dispute it. Very frustrating!Show lessAsobers
Pretty terrible app
Constant errors with cart. Difficulty removing items and failing to load cart. Logs me out constantly. So annoying when trying to shop with a baby in mY arms and having to input my password nine times after inexplicably getting logged out. This app stinks. I got it because the website also was terrible, and there was a little note on the site that said "shopping is better on the app!" And I was like cool because this website is terrible. Well, too bad because the app is worse. I didn't even talk about the inexplicable annoyance of clicking on an item of way 100 items and then to go back and have to scroll all the way down the list of 100 items to find your place. It's almost like they don't want you to buy anything by making it so Annoying to shop!Show lessSubjectiveYes
terrible app
This app has to cost Carter’s a bunch of money in sales. Every time I come on here, month after month, year after year, this app has issues. For one thing when I add something to my cart and hit continue shopping, I have to hit the back arrow to go back to shop. But here’s the irritating part. When it takes you back it takes you all the way back to the beginning of the page you were on instead of to the spot you were when you added the item. So then you have to scroll all the way back down to find where you were. Every single time. It is so time consuming and annoying. Now today I’m having another problem. After spending an hour shopping and aging everything to my cart it won’t let me check out. It won’t pull my cart up. Plus half the things I try adding to my cart gives me an error message. So I’m off to Old Navy or Children’s Place to shop their app instead.Show lessLbotowey
Editing Cart needs improvement
Being a sleep deprived parent, these notes below definitely need improvement when shopping for needing to shop for the now and near future.
1. If you’re buying multiple sizes of the same item, you see the item listed twice, but not what sizes for each item. It’s nice that you can change the sizes in the cart but if you accidentally update the wrong size, it combines with the other you had already in the cart. Then you run into the next issue listed…
2. Updating quantities in the cart - looks like you should be able to do that but you go to touch the + or - and nothing happens. Or if you are successful in getting the those buttons respond, the “Update” button doesn’t respond. E.G. if you put one too many in your cart, you have to delete it and go back to the item to re-add.Show lesssomuchseoul
Creating an account is difficult
i’ve been trying to create an account for the longest. once you download the app you’re required to put an email then they’ll ask you for your name and lastly is accepting to receive offers via email. the problem is it’ll ask you to agree to the terms and conditions, once you click view it’ll automatically open a link on safari and there’s no option to accept. if you click on “enroll me in rewarding moments” and hit finish it’ll say “unable to create account, please try again” it’s so annoying and inconvenient please fix this!Show lessKatherine Frias
Horrible app
This is by far the most horrible app for shopping I have ever had on my phone. I have never had so many problems with an app before. For some reason I can’t login at all it keeps saying to create an account. I have no way to track my purchase or even pay my credit card which I regret opening with Carter’s due to the frustrations with the app. Not to mention they send you about 56 advertisement emails per day. After I figure out a way to finally get through to my account, I am paying off the credit card closing it and not shopping directly from Carter’s ever again. Avoid the frustration go to a store that has a working app that sells Carters clothes. i’m not even sure if my order has been shipped yet and I believe it’s been three weeks since I placed the order. save yourself the headache trust me.Show lessJacqVar
Very bad service
I made an order online to pick up store near my home , as soon as i ordered i saw it says i have to pick up 7 days after my International trip so I decided to cancel it , guess what ? There is no way to cancel but except over the phone and one guy spoke to me after I provided my information he told me he will cancel it later because the system won’t allow him at the time to cancel , what !!???
I didn’t receive any email and called back again after 8 hours and the same guy answered and he recognized my order but lied about that i provided incorrect order number and i after i told him the same order number he put me a hold few a minute and said he can’t cancel this order and has to pass it to his supervisors blah blah blah …
What a chaos company , if you can’t do the simple online service why would you create an app to messed up the customer’s money and time ???Show lessAsad Farsad
App gives error when trying to apply coupons
The app is wonderful overall! Very easy to use and keeps all my shopping and Carter’s Credit Card access together in one place! My only complaint is that coupons never work in the App. I always have to go on the website if I have a coupon to apply and then it works! Love shopping at Carter’s!!stephski26
