Leave a Review Carter's
Great brand for kiddos but no so great app!!
App is one of the worst for shopping.
I’m a mother of two kids and I love shopping online for them. It’s very difficult to go to the store with two young ones. I’ve been a loyal customer to Carter’s since my daughter was born five years ago. Carter has one of the best quality clothes for kids.
But I can’t say the same for this app. Ive tried using filter options to choose the size for my kids but it does not work. Even after the filter it still shows items that are not available in the size chosen and sometimes it even shows items that are not available at all.
Please fix this issue because it is quite annoying to go through all of the items that are not available to me. Hence, I’ve stopped looking online for their clothes at the moment from Carter’s.
I hope this issue gets fixed fast.Show lesstennory1
Great, but so many errors suddenly!
I’ve used this app many times with great success! Especially over the last 6-7 months, I can shop for my girls and never have to go into a store. It’s easy to search by size and style, from shoes to clothes and even masks.
The last few days, I have been on able to add many items that I would like to my cart. I’ve also tried checking out without these items, and I’m unable to check out. A red bar with error! Keeps appearing when I attempt to do pretty much anything… I’ve already tried uninstalling the app and then reinstalling - the exact same errors are occurring.Show lesskas77chi
New version/update is a nightmare
I’ve never written any review. Just does not want to waste my time but here after an update I cannot use the site. Seems they tried to make nice UI, but basically just killed functionality, added bad UX and good-looking navigation took third of my phone’s screen so user can see just 2 pics of products because of filters and manu which are jumping like crazy. Title of category takes too much space of the screen my iPhone 7 which does not make any sense. There is not user friendly products view when user scrolling 1 product for details, 1 of 5 tries I was not able to scroll down and had just buttons (add to cart and sizes) jumping up and down. I saw just stupid description where you cannot get useful info, nothing more (no features, fabric info and reviews). Cute design tended to minimalistic but turns to super inconvenient.Show lessSunshine_simka
App always having issues
I love this app.. when it WORKS! I have tons of items in my cart and like to continue to add when they have sales/new items come out, but I ALWAYS get an error message when I want to add certain items to my cart. The item does not have a slash through it saying it’s out of stock in that size or anything. It just repeatedly says “error” when trying to add it to my cart. It is the most frustrating thing EVER because I LOVE Carter’s clothes for my little boy and my nephew, but the items I want to add simply won’t because of this constant error message!Show lessSJM1623
This new site is not user friendly and needs work!
The site lacks a menu which is the first thing that makes it terribly non-user friendly.
The. when I scrolled ALL the way to the bottom to look at pants I clicked on the icon and literally no pants were returned in the search. That’s new news to me that Carter’s doesn’t sell any kids pants!
I feel bad when a company spends so much money on an app upgrade and receives something this bad! Then again it’s not like they didn’t get to preview it before they released it.Show lesscolooutdoormomma
What a nightmare!
Seriously worst app ever! I have shopped for my kids clothes at the Carters website ever since preg with my first one, (now 5). I was so excited for the app but never, not once was the app a breeze or shopping friendly compared to any other app out there. My cart gets cleared constantly. I am a mom of 3 and I betcha its not this mom that is the only one busy. I shop around and then go do something else...when I come back at. Ugh this time usually ready to check out my cart has been cleared. Another huge huge HUGE problem is my cart tells me some items are out of stock but it doesn’t show me which ones! How frustrating. And when I jump on my computer to see if there it will show me I get a “sorry for the inconvenience” to say the least I can’t even access my cart from the website. Seems I only can access my cart from the app. And when I try to check out it gives me a message of “product is out of stuck.” Just naming it like “product” like how in the world WIll i know wth “product” is???! Like it’s 2020! Get it together! Poured my money to Carters season after season. I just can’t no more. Going somewhere else to shop for our kids clothes. Have so much more to say but these are the major problems I’ve had .
Angie C.Show lessangelica Clemente
Developer Response
Thank you for reaching and sharing this information, can you please email Appsupport@carters.com so our team can gather further information regarding your experience?Love their products. The app is glitchy.
I love carter’s products. No other shoes fit my kid’s tall feet, they’re pajamas are the best, etc. I give them a low rating because the app is glitchy. When I try to shop via category, and select the type and gender, nothing loads. It’s just blank. I have to use the search bar, which is fine as long as I know the name of what I’m looking for, but I also kind of feel like I shouldn’t have to for a professional app. Maybe that’s entitled, but I guess I expected it to have been fixed by now. It’s been at least a year :/ still shop here almost exclusively for my babies!!Show lessCJensen13
Could Be Better - Still have to use browser
The only way to favorite items in the app is to ‘heart’ them and that does not work for me. Within seconds of clicking the heart it will uncheck itself and the item will not be saved to my favorites. Also, the filtering is messed up. When it asks how you want to filter by store, Carter’s or OshKosh etc, I pick which one, pick which size / age group etc, but the results still leave me with every brand on the site and size and just all the things I specifically don’t want to see - which is what filtering is supposed to help. It’s so un-useful to me especially due to the favoriting error, because I cannot come back to things I like, and don’t want to stack them up in my cart just to delete some here and there and have to search them allover again later, that I end up using the browser. I was super excited to discover the Carter’s app, but after having it downloaded for only a couple weeks I’ve stopped using it. Hopefully there will be some good updates soon, but I’ve deleted it until then, because if all I can do is browse there’s no use keeping it around.Show lessMrsDoucet
Outraged
My son just turned 2 and for one of his gifts he received a Carter’s gift card. I was originally ordering him a potty training toilet on the app, but they do not have the option to purchase with a gift card. I proceeded to order it from their online website and for whatever reason, they still make you put in your bank card information along with your CVV number. My card was charged instead on the gift card, so I called the number that was provided to get the payments sorted out before the order processed within the hour. I was on hold for OVER a hour! Which means my order had to be canceled just to find out the potty training toilet is no longer available!?! I am extremely upset and disappointed, because I was looking forward to him getting that.Show lessGlennette22
Needs to be updated!
I love this brand, but the app however kept taking my items out of the cart when it would hit a certain number and that was so frustrating to have to go through everything again and again. I had to re add everything 5 times and I know for a fact their are some items I had picked in one order and couldn’t find again which is a bummer because I really liked those outfits. Overall I love this brand it fits my child so well, but the app is a no go for me which is why I gave it 2 stars. After trying to send my review after going through and paying it asked me for a nickname and literally has told me multiple errors for my nickname and i can only type on the top bar not the giant space below it. Overall the app needs to be updated!Show lesssparkkkker
