Leave a Review Carter's
Website is better
App is very easy to use and works well. But there are several things which should be updated. I can’t place an order using my rewards in app, it gives an error. So, I place an order through website if I want use my rewards. New arrivals are not seen in app. I’m just wondering why I missed so many new arrivals in particular departments, then I realize that I never opened website and simply missed them.🙂
Lastly, through links in telegram I can’t open the app. It directly goes to website not to the app.Show lessHadiAnvar
Can’t complete purchase
Navigating this app to shop was really easy. However it won’t allow me to add a payment method to complete my purchase. Every time I try to save the card it gives an error message. I’m also using a carters gift card for part of my purchase and for some reason it won’t allow you to use Apple Pay or PayPal along with a gift card. I tried messaging support which was a very unhelpful automated response. Never thought it’d be this hard to give someone my money lolShow lessJade92941522
So much better than web version!
If you have small kids, then you know you are buying them clothes all. The. Time. And honestly, it isn’t as much fun as it used to be. This app is WAY better than the website; it loads about ten times faster and it’s super easy to filter results to find stuff that fits both my kids. Also a lot better than shopping in the store, because who has time for that? The only reason I didn’t give it 5 stars is that I couldn’t find an easy way to remove items from my cart? You can adjust the size and number of each, but I couldn’t see how I could adjust the number to 0 or “remove” if I changed my mind.Show lesswastesmytime
Needs an Upgrade
I love Carters and the app is very user friendly but is in need of an update. For the past month (currently March, 2022) Pages won’t load you can’t click on anything and I constantly have to delete and reload the app on my phone. I did a quick search on the web and saw that many others are having the same issue. Hopefully an update coming soon! :)Show less5ummer5kin
Terrible password recovery
I loved the app till I got signed out somehow. When I did the password recovery it kept saying I supposedly was sent an email I tried 10 times but it wouldn’t send and my internet is fine. I refuse to make a whole new email just to keep an account. Couldn’t find any help for the issue either and I’ve used this app for a year suddenly I’m locked out with no help so I figure I’ll shop elsewhere. I love some of the clothes but the arms on the clothes never fit the age description. Every time I get a body suit the legs are too long but the arms are too small and I never have this problem with other brands. Definitely think they need to work on making these for realistic babies because I don’t how anyone gets theirs in these without bending their arms backwards. So I guess no loss I have to shop elsewhere now.Show lessKrastafarian
I love Carter’s esp the app! Easy 2 Use!
I love Carter’s esp the app bc I love to shop online! I love how they always have deals & they have a big selection! The app has worked great for me the only issue I am having is it’s not allowing me to put my address in for shipping. It says I have to put something in on the apartment # line... I don’t live in an apartment or have any type of # other than my normal address I have tried it more than 10x and it just wouldn’t work. So I bought online & picked up in store which that was super easy. Other than that nothing else is giving me issues. The #1 thing I LOVE is the rewards program. I get $10 off on purchases or other special offers which is awesome!
Thanks!!! 💙🤍💙Show lessroxxx68
Developer Response
Hi, we are sorry that you're having issues with the app. Can you write to us at Appsupport@carters.com. Kindly include a brief description of your issue, the email address associated with your Carter's account, your iOS version, the device you are using. We will investigate immediately & solve the issue.The app needs some fixings
I love carters but the app isn’t as convenient as it could be. For one, when you filter your search , it shows you items that are not in stock. Also, I use the curbside pickup option quite often , and I always have trouble clicking on the “on my way” button when my order is ready. The app will close or sometimes it just won’t show me that it processed that “I’m on my way”. This makes it difficult to know whether I have to or not call the store to let them know I’m there. I’ve also had technical difficulties at time of purchase, processing my payment. This happens whether I try paying with any of the options.Show lessleeleebee383
App autocorrected mailing address
The app autocorrected my mailing address numerous times when I was checking out an order. The order appeared to have the mailing address that I needed to get sent to me but upon checking emails that it’s being sent, it’s being sent to the wrong address. I had tried to contact representatives through the app and it’s not their fault that the package is being shipped to the wrong address. So now I have to pick it up at a different address which I find annoying. But the app can definitely fix the autocorrection to save someone else the headache, hassle and frustration that I’m currently going through.Show lesssierrc
Unexpected error
When I’m trying to place an order it always showing me as An unexpected error occurred and your order could not be submitted. I tried switching from pickup to Ship to home then also same error. My payment details, network connection and everything is correct and all the items are showing as available only. Not sure why? I’m frustrated because I want to make this shopping for Christmas and now this error happened. It should explain at-least why the error coming up while ordering.
I like quality of Carter products but the online order through this app is not satisfactory. And this is not my first experience around 4 months back also I faced same that time I deleted few items from cart which are showing as available then I’m able to process my order. If the items are not available at-least it should give some hint which items are not available then customer can make a decision.Show lessEswar_139
Developer Response
Hi, we are sorry that you're having issues with the app. Can you write to us at Appsupport@carters.com. Kindly include a description of the issue you are facing, your Android version, and your app version. We will investigate immediately & solve the issue.Couldn’t Order
Absolute waste of time. I put in all the necessary details, and then over and over again, I kept being told there were out of stock items that were moved to Save for Later. Okay, that’s fine! I still have a plethora of other items I want. I see that the item isn’t in the cart, and so I go to try to place the order again. Same message. Over... and over... and over... Then some of the hot items I was wanting were now out of stock after an hour of trying to buy them. And I’m still trying to place my order but keep getting the same message. I couldn’t find the save for later list, and I couldn’t remove items from my cart. It was the most horrific “shopping experience” — if you can even call it that, considering I couldn’t even buy anything— I ever had with an app. Extremely disappointed. I never want to use this app again. I don’t want anything to do with it. There’s no redemption from this.Show lessRainBurnsS
Developer Response
Hi, we are sorry that you're having issues with the app. Can you write to us at Appsupport@carters.com. Kindly include a description of the issue you are facing, your iOS version, and your app version. We will investigate immediately & solve the issue.
