Great, except…
The app itself is great. You can find a lot of amazing deals on here!! However I wish they would add more photos of the items, especially when an item isn’t in “excellent” condition. I understand they have a lot of items to list, but it is frustrating when I receive an item that looks different in person than it does in their photos. They need to be a lot more careful when taking photos and listing items. I’ve seen items listed that have noticeable stains, rips, pilling etc. that they will list as “excellent” condition! They also will list things as the wrong color, so make sure you look closely at items prior to purchase. And most recently I’ve seen listings with photos of clothing items inside out! Do better…
While you can get great deals, some things are outrageously priced. Like $20 + for used target brand clothing for example. You can get some items cheaper new.
ETA: I see that they now have been adding extra photos which is great. I just wish they would include the style of clothing (if listed on the tag). For example “mom jeans” or show the tag stating this. They just put “straight leg” or “boyfriend” in the description but this doesn’t really give 100% certainty to the style. Which again, then you don’t know exactly what you’re getting until it arrives. I’ve recently seen (again!) things stating “excellent” condition, yet there’s very noticeable stains etc… very disappointing.
While you can get great deals, some things are outrageously priced. Like $20 + for used target brand clothing for example. You can get some items cheaper new.
ETA: I see that they now have been adding extra photos which is great. I just wish they would include the style of clothing (if listed on the tag). For example “mom jeans” or show the tag stating this. They just put “straight leg” or “boyfriend” in the description but this doesn’t really give 100% certainty to the style. Which again, then you don’t know exactly what you’re getting until it arrives. I’ve recently seen (again!) things stating “excellent” condition, yet there’s very noticeable stains etc… very disappointing.
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Response from developer
We appreciate you taking the time to share this valuable feedback with us & we're sorry to know that you haven't had the best luck with the descriptions that we've provided. Please know that it's always our team's goal to list all details of items, including measurements and material, as accurately as possible. Anytime that you receive an item that doesn't match the description we provided our Customer Support team can be contacted via direct messaging in the app for assistance with the best return option possible. Please don't hesitate to reach out! We'll do what we can do make things right when there are oversights on our end. We hope you'll shop with us again soon!
Please fix these two things
I love thredUP so much, on any given day at least half of my outfit is from thredUP, if not all. The return process is super easy, I really enjoy the rewards system, and all the options to filter products makes it incredibly easy to find just what you’re looking for. However, there are a couple things I think can be improved upon. 1. I wish you would offer men’s clothes as well. I recommend thredUP to so many people, but you guys are missing out on a huge portion of people by not offering men’s clothing. & 2. If there’s a way to have multiple wishlists, I haven’t found it. I know it can be done because I have multiple saved searches, but all of the items that I actually favorite, are compiled into one giant list that’s hard to navigate.
Update: I am still waiting for both of these changes. Specifically the one that would allow multiple wishlists. When I save things, I like to be able to sort them into categories that way I’m actually able to tell how many of a certain type of item in interested in. If we can have multiple saved searches, there’s no reason as to why we don’t have the option to create multiple wishlists. It’s really overwhelming trying to navigate one big list as opposed to several smaller lists that are customized to your wants and needs. I know I’m not the only one that feels this way.
Update: I am still waiting for both of these changes. Specifically the one that would allow multiple wishlists. When I save things, I like to be able to sort them into categories that way I’m actually able to tell how many of a certain type of item in interested in. If we can have multiple saved searches, there’s no reason as to why we don’t have the option to create multiple wishlists. It’s really overwhelming trying to navigate one big list as opposed to several smaller lists that are customized to your wants and needs. I know I’m not the only one that feels this way.
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Response from developer
We really appreciate your feedback as we are always looking to improve the experience for our users. 1. We are hoping to offer options for men in the future. Thanks for your interest! Stay tuned! 2. We'll be sure to pass this suggestion for multiple wishlists along!
Seller’s Beware
This app is a great place to shop but it has gotten really shady for sellers. I have consigned for a number of years and lately their payment practices have become really shady. For example, They will tell you your item will sell for say $500 and you’ll get close to 80% of that. But, then if it’s sold as a sale item the sale price may be half of that, say $250 and somehow you end up with far less than 80%, probably closer to 20%. I’m a CPA so I get numbers and I’ve emailed customer service repeatedly to get clarification on the pricing formulas. A class action suit or some sort of investigation seems imminent given their lack of transparency and unwillingness to explain. Perhaps there are cash flow issues. This is their latest response:
Thank you for cleaning out with us. I am sorry to hear this cleanout did not live UP to your expectations.
It’s important to remember that using our Clean Out service means that you may not earn as much as you would if you sold your items peer to peer. But what you may miss in earnings, you earn back in overall convenience. Our goal is to help make our customers’ lives easier by helping them get rid of unwanted items from their closets from the convenience of their own home. While you might be able to earn slightly more by selling elsewhere, thredUP does all of the hard work for you: no driving, no negotiating with buyers, no dealing with rejected items.
Thank you for cleaning out with us. I am sorry to hear this cleanout did not live UP to your expectations.
It’s important to remember that using our Clean Out service means that you may not earn as much as you would if you sold your items peer to peer. But what you may miss in earnings, you earn back in overall convenience. Our goal is to help make our customers’ lives easier by helping them get rid of unwanted items from their closets from the convenience of their own home. While you might be able to earn slightly more by selling elsewhere, thredUP does all of the hard work for you: no driving, no negotiating with buyers, no dealing with rejected items.
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My favorite shopping place
I love shopping on this website and I also enjoy this app. This is my favorite place for finding great deals! After losing weight I have had to shop and ThredUP has been my go to place for purchasing a new wardrobe at less of a price. I don’t know about selling and I see many complaints about that. I had to get rid of tons of clothing and chose to donate them instead. That has always been my preference whenever getting rid of clothing. Anyhow, I haven’t been disappointed by my purchases. There were a couple of items that were supposed to be in excellent condition but I found some seams that had to be repaired since they were coming apart. Heck that has even happened to me with brand new purchases at department stores. After making those small repairs myself, the items are now in excellent condition. I love the coupons/discounts and rewards which I fully take advantage of. People also complain about smells when receiving clothing and yes I have also experienced that. I always wash mine whether from ThredUP or any store immediately right after unpacking and I use laundry sanitizer just to be on the safe side. After washing I no longer notice any strange smells. I also like that you can search for your favorite brands and you can choose the condition of the item you are purchasing. I have been using ThredUP for many years (since 2016) and absolutely enjoy it.
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What happened to thredup!
I used to love this app, it WAS literally the best online thrifting app. It's went downhill from when I first started purchasing 6yrs ago, I would easily spend over $1000 in a year on amazing thrift finds! Which makes the new rewards program great for me because better perks to using the app! However, I spent over $1000 last year & didn't even recieve the right rewards tier! Contacting customer service is literally nonexistent, the chat is down & it's been almost a week now & I still haven't gotten a response through email! The estimated wait time through email is 8days to get your inquiry resolved...which is insane to me! I used to brag all the time about thredups customer service, but now its like they're under staffed. Then there's the issue with shipping, I've had so many issues FedEx, it's ridiculous! At this point I wish thredup would just switch to a new shipping provider, sometimes Fedex delivers or they send to usps & my shipment gets lost!! This is an ongoing issue that really needs to be looked at, I feel like a lot of the people who were really committed to thredup don't use the app as much anymore either. I really hope thredup improves the areas they are really failing because I'll have to stop purchasing from them if things don't improve.
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Replace your Social Media Scrolling..
The only better thrift store is your local store that supports a good cause. ThredUp has anything you might want at a fair price. I’ve purchased the majority of my wardrobe from ThredUp since I discovered it in 2018, and my style is all over the place. Some days I want to be full on goth, some days vintage prairie cute, some days jeans and a tshirt. To be able to support that kind of wardrobe I needed a decent price alternative to regular store and a more ethical and sustainable solution than SHEIN. It’s so nice to be able to get quality clothing and know exactly what to expect in terms of sizing and quality. I spend a lot of time on the app, I’m more of a thrifter than regular shopper, I want to be inspired by my clothes so I never know what I’m looking for.. Here’s some thing I do, if your not familiar with a brand check out their site for an additional size reference. If you’re looking to save extra money, scour that outlet section and favorite items until you get 20+, then you get 40% the already low prices! I have been actively avoiding social media, so I’ve replaced the daily mindless FB scroll with something similar on this app. I’m never in hurry to get items, sometimes the sell before I buy but those must not be meant to be! I have a much more relaxed and well thought out approach to buying because of this app, and it’s carried over to more than just clothes purchases.
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Mostly great
I’ve been a ThredUP user since 2016. It’s the first place I go for nearly every article of clothing I want, wear, or need. I also go there first for shoes and handbags. It’s best feature is huge inventory and second best is pricing. I can wear clothes I never would have bought retail, even on sale. I think my best purchase is a lovely Kate Spade satchel for nearly 75% off its retail price…I mean this thing is immaculate! I have also had my share of duds though. Items that are not in the condition as described, measurements that don’t match, even a pair of boots where the left was a different size than the right and the sole was detached. This latter item was described as having minor wear. OH, AND WHEN SHOPPING FOR BELTS, IT WOULD BE SUPER HELPFUL TO KNOW THE WIDTH OF THE BELT! LIKE MAYBE PHOTOGRAPH THE BELT WITH A RULER?!? Now I know they are doing the best that can be done considering the volume of clothing items dealt with on a daily basis. But I think the process used to evaluate/grade/measure items could be a little tighter. I would to have the ability to review/grade/evaluate each order I receive. Something like an A+ to D- would do it for me. It’s been a while since I’ve sold anything - primarily because it takes several months for a clean out kit to process. So I’ve been selling on Poshmark or at a local consignment shop. I do like the ability to donate clean out kits to charity - that process is easy.
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Response from developer
Thank you for sharing your experience with us! We're thrilled to have you shop sustainably and secondhand with us. Please know that our Support team is a message away via direct messaging in the app or via email at app-support@thredup.com should you receive any items not as described. We're more than happy to make it right and assist you!
Mostly Awesome!
Okay, so I may have a problem. I’m a serial thred-up thrifter now. Despite all its hype, i never enjoyed thrifting because it always felt overwhelming with the endless amount of clothes to sift through. I was inspired to give thred-up a try and am so glad I did. I’ve made it a habit that anytime I want to buy a specific type of clothing I will check thred-up first. I am really only into Madewell right now and I find a lot of gems for affordable prices. I like that you can save your searches (favorite brands) so that you can stay up-to-date with what is being added to the collection. Here are my only complaints: Make no mistake, ThredUp doesn’t have true thrift-store prices, but it’s really great for discounted designer & mid-tier brands. If you sell your clothes on consignment, they do take a large portion of the sale. They auto-set prices so they up-charge pieces often more than they’re worth, but you can go in and edit the price to what you want. It also takes SO LONG for them to sort through your items, get them listed, and to actually see the credit on your account—like months and months. I sent in some items in February 2022. I didn’t see my items posted until July 2022. Some of my items have sold and the larger payouts have yet to be distributed into my account, but I’ve received payouts for smaller sales. All in all, I do love shopping on the app and definitely recommend it for anyone wanting to be a more conscious consumer!
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Stop shipping via Fedex
I have been a customer since 2016. I love your app. I love the way it’s laid out, the prices, and the variety you offer. I love your customer service associates, who are personable, fast, and efficient. I HATE the fact that you ship via FedEx. Fedex is a garbage company. I used to get my packages within a week. Now it’s taking half a month, they never update tracking, and they treat my packages like a piece of crap. Throwing them in the snow filled ditch, where I can’t even see them from my house. I contacted you, and was told I would have my account tagged to use other shipping methods whenever possible. Which was great… Apparently it wasn’t possible, because here I sit again, 10 days after I placed my order- the package hasn’t even left FedEx facility. Rest assured you would have my whole hearted 5 stars if your shipping wasn’t so atrocious. Just wanted to give you a heads up.
April 2022: Update: it seems they (FedEx) lost one of my packages. I’m a VIT. I want to spend my money with you. But I’m about done here.
Is there a way to change which warehouse my items ship from? The Suwannee, GA one isn’t working out for me. If you have a warehouse that is using usps I would like my items to go out of that one. There has to be some way to resolve this. I know I’m not the only one with this problem, because I’ve scanned your reviews.
April 2022: Update: it seems they (FedEx) lost one of my packages. I’m a VIT. I want to spend my money with you. But I’m about done here.
Is there a way to change which warehouse my items ship from? The Suwannee, GA one isn’t working out for me. If you have a warehouse that is using usps I would like my items to go out of that one. There has to be some way to resolve this. I know I’m not the only one with this problem, because I’ve scanned your reviews.
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Absolutely the MOST amazing site ever!!!
I few items of theirs and a really cute top from Old Navy. I used to buy some Eileen Fisher though it’s a little out of my price range at the moment but there are really good deals on her stuff. Basically any brand/designer you could wish for and it’s all so user friendly. Colour, size, item, style. Amazing! I also love the fact that it reduces my “footprint”. Last but certainly not least is the absolutely fun, delightful and professional way it arrives. I was so wonderfully surprised at the packaging! I’m not going to spoil it for those that haven’t purchased anything yet! My only regret is that they don’t have this in South Africa! When I was immigrating to the States I had mountains of clothes and shoes that I had to get rid of. It was so time consuming and tedious trying to catalogue them individually and try upload them to sites. Even taking pictures that showed the garments was difficult! The clothes were such good quality that I didn’t want to just give them to Goodwill and I had already donated a lot of clothes. The thought of being able to box them up, send them off, and get some money without any of the hassle would have been a blessing! Well done and thank you SO much!!
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