Does not work properly.
Constantly returns error “Unknown error has occurred”. Past stays do not show. Unable to change booked dates due to “Unknown error”
Free night promotion
We booked a night for the usual motel we stay at when we go to watch my son play baseball. We stayed the night and checked out the next morning with intentions of going home after the game. Due to weather games were delayed and over very late that night. I went on the app to book another room for the night. The promotion states if you stay 2 nights you get one free, so I knew I should have enough points for our next stay to be free. I looked after 73 hours and I did not receive any points for a free night. When I called to ask about it I was on the line for over an hour. The first guy I talked to said he needed to talk with his manager on how to transfer the points. I was then disconnected and had to talk to another representative who tells me that I cannot stay on the same property. I have been a member with choice rewards for about 8 years and they have always worked with me. I have stayed over 13 nights since January and have only received enough points for 1 free night. I am very disappointed with choice rewards.
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Wonderful Stay at Comfort Inn
We just stayed at the Comfort Inn in Towson Maryland, the Baltimore area, this past Friday through Sunday. My family and I drove from southern Virginia and were really tired. This was our first time visiting Baltimore and it was the last weekend of our children’s Spring Break. We got there around 10 or 11 at night. We were offered an upgraded room with two beds, a microwave, and refrigerator in it, because our room didn’t have the thing we needed. The staff were very friendly and we also had a helpful demeanor. The hot breakfast in the morning was wonderful and delicious!!! They never ran out of food and it kept getting replenished by the staff from the time I got there and left. The housekeeping ladies kept our rooms clean and gave us extra things that we needed. They were also helpful with finding local restaurants in the area to eat. I will stay here again when I decide to visit the area. We had a wonderful stay and can’t wait to come back.
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Worst customer service ever
Choice Hotels is beyond deceitful, rude, inconsiderate, and don’t care about their customers. I called to verify their promotion with the “stay 2 nights, get 1 night free” scam. I was booking a room each night for my boyfriend who is driving for a cross-country move. Because I was booking the rooms through my account, and wasn’t with him, the points were not being earned, even though I was told otherwise. I was told that my boyfriend needed to set up him own account, reserve his own rooms, and then the points would be added AFTER 72 HOURS from check out. Well, he won’t need the free night because he will be in town 2 days before the points will even be added.
The customer service agent, and the supervisor, I spoke with were literally the rudest people I have ever spoken with. This unsettling experience was the worst thus far and most definitely the last.
#baddabookbaddaboom means “[I] will give you an overpriced room to bend you over, make you grab your ankles, and screw you until [I] explode. (Oh, watch for the bed bugs and roaches.) Then [I] leave you feeling like [I] just made #1 on the greatest disappointment list.”
The customer service agent, and the supervisor, I spoke with were literally the rudest people I have ever spoken with. This unsettling experience was the worst thus far and most definitely the last.
#baddabookbaddaboom means “[I] will give you an overpriced room to bend you over, make you grab your ankles, and screw you until [I] explode. (Oh, watch for the bed bugs and roaches.) Then [I] leave you feeling like [I] just made #1 on the greatest disappointment list.”
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Choice as a whole is a disappointment
Not only is the app always having issues, but as a company choice is horrible. Stayed at an econolodge in Stanley Wisconsin. RUN AS FAST AS YOU CAN FROM THIS PLACE!!! HE WILL DEFRAUD YOU!!! Booked for $57, checked in and they charged my card $89. Called them out on it, they said first that I was wrong until I showed them the confirmation email. He still argued it till I said we were checking out. Then miraculously he found the correct rate and claimed it was choices fault. He said he would refund. I signed for the refund. Now he rescinded the refund. He also demanded we paid for the second night because he refused to give up the commission on it.
I contacted choice, they started an investigation. Now they tell me the investigation has been closed by that manager. HOW CAN THE MANAGER BEING INVESTIGATED, CLOSE THE INVESTIGATION INTO HIMSELF? They tell me they they have refunded me the $89, but that there is now three charges for the room on my card. I show no refunds and only two charges at $57. But if they show three charges, that means that he rescinded the $89 refund without authorization and made a third charge on my card without authorization which is credit card fraud and a felony. So don’t stay here if you value honest managers.
That being said, his staff is amazing and the two of them should be promoted.
I contacted choice, they started an investigation. Now they tell me the investigation has been closed by that manager. HOW CAN THE MANAGER BEING INVESTIGATED, CLOSE THE INVESTIGATION INTO HIMSELF? They tell me they they have refunded me the $89, but that there is now three charges for the room on my card. I show no refunds and only two charges at $57. But if they show three charges, that means that he rescinded the $89 refund without authorization and made a third charge on my card without authorization which is credit card fraud and a felony. So don’t stay here if you value honest managers.
That being said, his staff is amazing and the two of them should be promoted.
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PLEASE READ!!!!!
I am so fed up with having to argue with people that can’t speak English for points that I earned!!! I am a Diamond Elite member and I registered for their last “special promotion” that stated if you stay with them for 5 nights between Dec. 11 and Feb. 9 you will receive 10,000 bonus points. Well I checked in a Sleep Inn on Nov. 27 and checked out on Feb. 9th. I called them and first of all you won’t find out if you went through all of the hoops and traps they set for you until March 1st (that’s the date they will award the points) and apparently since I checked in on Nov. 27 and stayed for 94 nights instead of Dec 11 for 5 nights I don’t qualify for the bonus!!!! It’s never ending!!! Then he has the balls to ask me to sign up for their Visa card!! CHOICE PRIVILEGES CUSTOMER SERVICE HAS DISAPPEARED!!! I don’t know about y’all but I don’t have time to beg for something that is owed to me and I won’t do it anymore. I’m in a Wyndham Hotel as we speak and they are AWESOME!!!!!!!! If you choose to use Choice you just have more time and patience than the average man!!!!!!!
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Free night promotion
Last summer there was a promotion if you stayed two separate nights you would receive a $100 gift card or 8000 points for a free room. You had to book through the web page. We were traveling in the mountains in Montana and I was unable to book on line I had to book directly with the hotel as I kept dropping the calls to the 800 number as well. The next week we stayed at a different comfort in. I made two separate calls to confirm that both my stays would count and make me eligible for the points/rebate. I was assured they checked and altered my reservation or whatever they had to do to make me eligible. I did not check till now when I am wanting to use my free room and no bonus 8000 points have been posted. I called and spoke to two managers and I was told I was eligible but because it had been more than 60 days they could not give me the credit. And he said I should have checked sooner. I seriously laughed out loud and said so because I did not log in and double check that what your employee told me to be true was or was not actually taken care of I am out of luck in getting my free room? He said that is correct.
I gave this program one star simply because the promotion was offered. Epic fail on customer service. You don’t tell someone that they are completely right and it’s the company’s error but you can’t fix it. I will go out out of my way to not stay at choice hotels unless there is someone reading this that has the power to make this right.
I gave this program one star simply because the promotion was offered. Epic fail on customer service. You don’t tell someone that they are completely right and it’s the company’s error but you can’t fix it. I will go out out of my way to not stay at choice hotels unless there is someone reading this that has the power to make this right.
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Used to be excellent
I am 2 days from being a diamond member. I tried to book at a quality inn to finish my stays, but the rates were $40+ more than another local hotel (Super 8). I asked if there was anything they could do to get closer in rate, NOT match but atleast get comparable. $10-$15 more I can handle but $40 is excessive. Room rate at quality inn was discounted to $93 the other hotel was $49. This is the 4th time I have run into this issue. I have even driven over 20 miles to stay at a choice hotel over others. After being a loyal customer of choice I am offended at this treatment. One desk clerk told me that choice offers hot breakfast, Although the continental breakfast offered is good, for $40 I can get a way better breakfast at a restaurant than what is offered at the hotel. Another clerk told me “if the rate is that good then I guess you’ll just have to stay there, there is nothing I can do”. I let the first 3 times go, hoping it was a crabby clerk or just a local hotel policy but it seems to be a trend with this chain. As of now I will no longer be staying with choice hotels, unless this issue can be resolved.
Thanks for the previous years of great service, hope to stay again sometime, but only time will tell.
Thanks for the previous years of great service, hope to stay again sometime, but only time will tell.
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New security for your accounts!
Joined almost two years ago and normally always enjoyed my stays and I do like to travel every now and then. Try to take advantage of their quarterly promotions they do but the big problem is my account kept getting hacked!!! Happened about 4-5 times in almost two years! They would Chang all my info besides my name. Email, address, phone number and password. They redeemed gift cards and free nights with my points I had accumulated. This last time they did that which has been close to a month ago, I called and thought I got it straightened out once again but found out the next day Choice hotels had terminated my account for fraud! Lost over 35,000 points and I called them numerous times but they tell me they can't do anything for me about it and if I want to open a new account I will need to give them a new email address, phone number, and mailing address. Good thing I never got a credit card through Choice if that's how they run their security for their online accounts! I will be staying through a different chain when at all possible!
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Very Frustrating & Old Eye Unfriendly
I have been a Choice Hotels member for several years, accessing their website using computers. However, I downloaded this app because they are having a contest to win points that requires using the app.
After successfully logging in, the app repeatedly asked me to choose pictures to verify that I wasn’t a robot. Given my age and “old” eyesight, it was a struggle, even giving up once, before I finally succeeded in proving I wasn’t a robot. I got to my account and it looked like everything was okay. However, even though the app said verification would be required only once, when I attempted to sign up for the contest, it again put me through the ringer to prove I wasn’t a robot. This time I repeatedly failed and gave up. I attempted it again the next day and finally again succeeded. Maybe they’ll send me points just for my trouble.
Please make this app more senior and eye-friendly by changing your robot verification method. And please require it only once like the app says!
Thanks!
After successfully logging in, the app repeatedly asked me to choose pictures to verify that I wasn’t a robot. Given my age and “old” eyesight, it was a struggle, even giving up once, before I finally succeeded in proving I wasn’t a robot. I got to my account and it looked like everything was okay. However, even though the app said verification would be required only once, when I attempted to sign up for the contest, it again put me through the ringer to prove I wasn’t a robot. This time I repeatedly failed and gave up. I attempted it again the next day and finally again succeeded. Maybe they’ll send me points just for my trouble.
Please make this app more senior and eye-friendly by changing your robot verification method. And please require it only once like the app says!
Thanks!
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