Modest Price for modest accommodations
I stayed for 10 nights and it was mostly comfortable. The daytime desk staff is very good. At night the new desk clerk seemed overwhelmed and was unable to answer my questions or help me. He said he was waiting for help to come but that didn’t happen ( they were supposed to call to help me but never did).
The room was adequate and the beds very comfortable, however housekeeping only comes every other day. The were some mechanical type problems as well- we had a flickering light in our room and after repeated reports, finally just left it off. It was over the vanity so it wasn’t convenient. The elevator was broken for part of the stay as well and we had to exchange keys many times (more than half) because they didn’t work when we got back to the hotel from the hospital (where my husband was critically ill).
All in all, great place for a couple nights, the price is right and you do get breakfast.
The room was adequate and the beds very comfortable, however housekeeping only comes every other day. The were some mechanical type problems as well- we had a flickering light in our room and after repeated reports, finally just left it off. It was over the vanity so it wasn’t convenient. The elevator was broken for part of the stay as well and we had to exchange keys many times (more than half) because they didn’t work when we got back to the hotel from the hospital (where my husband was critically ill).
All in all, great place for a couple nights, the price is right and you do get breakfast.
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Worst hotel ever!!!!
I would give this hotel a 1 star rating. From the rude man who called me and instead of him saying hello, when I answered my phone he states “ what do you want “ I said you called me. He then said he was calling to make a reservation at the Econo Lodge in Overland Park, Kansas. He then proceeded to tell me I had to pay more because I asked for a handicapped accessible room, I asked and he said because it was a handicap room. I told him to just give me a regular room. I also told him he was very rude.
When I got to the hotel the man behind the glass was just as rude. My room was very cold and I did not get any sleep. I have another reservation for another date but I am canceling that reservation and I will stay at the Holiday Inn because they are not rude and the rooms are very clean and warm. Another thing wrong with the room was the bathroom. There was no place to put my clothes. The only thing in that very small bathroom was a toilet and bathtub/shower. You have lost a very good customer because you have rude and uncaring people working for you. Your loss is my gain. I would rather pay a little more and get clean warm rooms and polite people. Gwen Hays
When I got to the hotel the man behind the glass was just as rude. My room was very cold and I did not get any sleep. I have another reservation for another date but I am canceling that reservation and I will stay at the Holiday Inn because they are not rude and the rooms are very clean and warm. Another thing wrong with the room was the bathroom. There was no place to put my clothes. The only thing in that very small bathroom was a toilet and bathtub/shower. You have lost a very good customer because you have rude and uncaring people working for you. Your loss is my gain. I would rather pay a little more and get clean warm rooms and polite people. Gwen Hays
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Not credited
Booked a night at Roadway inn in Pocatello Idaho via the choice privilege, did not get credited with rewards? Friday October 13 stay, checked out Saturday October 14/2017!
Terrible customer service
As an elite Diamnod member for years I am very familiar with how the app works. I made a reservation at the Cambria in DC for my family over the 4th of July holiday. I needed to adjust the dates and cancelled my reservation with the choice app and made a new reservation with the app. When I checked my credit card statement t the end of the month I had been charged for the day cancelled and called customer service to resolve the problem. I as told "the cancellation did not take" and the they would open an investigation to look into the incident and get back to me in a week. 2 months later the I have received no correspondence from choice hotels. Seriously considering taking my business elsewhere if this is how a loyal customer who spends thousands at choice hotel properties every year is treated.
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Great App
This App makes it so easy to check availability, make a reservation anywhere and as a member it gives you up to date information about basically everything you want to know. What more can you ask for.
Great app
I have used the app now for 3 US and Canadian trips. Easy to use, easy to book and easy to cancel if there is a change of plans.
Easy to use
I find this app very easy to use and book accommodation, plus it's all linked to my card for easy rewards.
Traveling rep
As a traveling sales rep it makes my life so much easier being able to see my hotel bookings on my phone without having to sign into a website every time. Has everything I need, easy to book, have never had it fail on me.
Needs sorting fast.
Freezes when clicking on specific hotel booking. This is not suitable for iPad.
Antiquated app
Managed to quickly find the country I was after, expected to see all the hotels highlighted on the map. Didn't happen , very good map of Japan but I had no idea where the hotels were , so it turned into a time consuming exercise. I gave up and went to another app that showed the location of their hotels. Found, booked, satisfied but not by Choice Hotels.
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