Abandoned their customers
Response from developer
We apologize for any frustration you may have experienced with the change to a subscription model. We understand that this can be difficult, and we want to assure you that we made this decision with the best interests of our users in mind. We've added many new features, including music streaming, which we believe enhances the overall user experience. Please email us at contactus@zenlabsfitness.com with your original download date receipt, and we’ll certainly do our best to work with you. Thank you for your understanding.
Disappointed in the program
Irritating voice over
Untrustworthy
I liked that the program was easy to follow, but it’s not so amazing that it’s worth being charged monthly. And, if they don’t honor previous purchases, then what is to say they will have a consistent subscription price?
Response from developer
We apologize for any frustration you may have experienced with the change to a subscription model. We understand that this can be difficult, and we want to assure you that we made this decision with the best interests of our users in mind. As a small token of our appreciation for your support, we'd like to offer you a free 3-month promo code ($30 value) to finish the program. Please email us at contactus@zenlabsfitness.com with your original download date receipt. We hope this helps to alleviate any frustration and thank you for being an original supporter.
Pro version
UPDATE: I contacted the company and they are supposed to be refunding me for my prior purchase due to the fact that they removed what they sold me. I attempted to follow the link to request a refund but it didn’t work. They sent me a second link and that link did not work either. I sent an email and am waiting for a response.
Response from developer
Hello! We apologize for this and would love to assist you with fixing this. Please contact us via contactus@zenlabsfitness.com.
Great app
Bought app and now it’s requiring subscription
Where do I start?
Best trainer app hands down
*updated review*
I found the proper steps to work through for this app to work between watch, phone, and AirPods. While slightly cumbersome, I love the app and the developers were fast to respond when I submitted a ticket to help walk through and make this work better. And note, I was never able to get an app I’d used for years to ever work so this is a Win!
*old review* I want to love this app but the amount of timing I’m having to spend to try and just get it to work between music, AirPods, and my watch is ridiculous. Hopeful I’ll hear back from support
Response from developer
Hi there! We'd love to help you with this. Would you mind sharing this with us via contactus@zenlabsfitness.com. Hope to hear from you soon!
