Leave a Review FinFit
So aggravating
So at first this app was great! But then after I got a loan every time I get on the app it only let me go into one thing and then it freezes and won’t let me scroll or won’t pull up the menu when I tap on it, NOTHING. Then I have to exit completely out of it and if I go back into it again it does the exact same thing.Show lessMrz. Hyde
Great app
Great app@elitegraphxx (matt helton)
Developer Response
Thank you for sharing your feedback, we appreciate the opportunity to address your concerns. We encourage you to reach out directly to our customer service team via live chat or email ffcustomerservice@finfit.com; a note has been placed on your account to help facilitate a precise and thorough explanation of the events related to your account.Their auto payment didn’t work now I have missed payment.
Well I loved this app at first then every time I look at the loan balance it’s higher than the time before in between payments. Like a dollar every two days. I have my payment set to automatically come out every paycheck and luckily I looked at the balance because they never deducted my payment. So how does that make any since they forget to deduct your payment then when you call them to let them know it’s not coming out they say oh we are so sorry we don’t know why that happened. Then they say I have a missed late payment on their screw up!! I’m not mad that I have to pay it I’m mad because their actually gonna say I have missed payment now. Then don’t even try to get in touch with this place it took me 4 days to get someone on the phone. Wich made my payment even more late. My god none of these companies stand behind their word anymore or take accountability for their own mistakes.Show lessDeveloper Response
Thank you for sharing your feedback, we appreciate the opportunity to address your concerns. We encourage you to reach out directly to our customer service team via live chat or email ffcustomerservice@finfit.com; a note has been placed on your account to help facilitate a precise and thorough explanation of the events related to your account.Worst app ever
Got this app and card through my employer and made the mistake of changing my direct deposit to it now there is no way to transfer money out to my bank. The app is absolute garbage and keeps repeatedly asking for text codes that I don’t get or are so delayed the app times out. Wish I never did this. Just want my money back so I can delete this garbage app!Show lesscgrrrl
Developer Response
We are so sorry to hear about your experience with the Spending & Savings product of our platform. While we would like the opportunity to discuss money options with you directly, please do take advantage of ATM or push to card options from your external bank to transfer money. We also realize 2 FA codes are impacted by Internet and cell phone signal. Please reach out to us at ffcustomerservice@finfit.com for additional assistance.NEVER USE THIS
Once they have your information they will not let go of it. There is no account deletion. Any financial accounts you link to them will continue to spam you with 2FA codes constantly. Nobody at customer support is capable of helping. They are improperly trained or do not have enough autonomy. Use another service like Rocket Money, Credit Karma, etc. My credit card company provides the same services and doesn’t blow up my phone 24/7. This service is cancer.Show lessJebusCrisco
Developer Response
Thank you for your honest feedback, we are sorry to hear about your experience. We hope to get the opportunity to hear from you directly so that we can improve this experience for you. FinFit will only send 2FA codes at login, to ensure you're financial accounts are secure. If you are receiving SPAM of any kind, we would like to hear from you. Please email us at ffcustomerservice@finfit.com.Is anyone there
I have had the app and card that goes with it for about a year until I had a problem.
There is no way to get in contact with a human!!!
I had a situation that caused my card to be locked. I couldn’t find a way to get another card through chat, (referred me to phone number) phone (referred me back to chat). Both place you on hold for about half an hour before unceremoniously disconnecting me.
After a few emails the phone number in the app was replaced with a toggle to lock & unlock my blocked VISA debit card. VISA customer service referred me to the bank that issued the debit card.
If you didn’t know VISA uses out of country 3rd party support services.
So to sum it up I didn’t have a problem until I did have a problem and couldn’t get human interaction for help which made the problem worse.Show lessD1n0211
Developer Response
We are so sorry to hear about this experience with our bank card services. There are multiple ways to get a hold of a FinFit agent for assistance. If preferred over live chat or phone, please email us at ffcustomerservice@finfit.com and we will be happy to assist you!No customer service
I have been trying to get a replacement card all day. I’ve tried the chat, phone # & email.My 2nd Loan Application is Pending Because They Won’t Verify My Employment Details
I paid my first loan off early by a month just for me to apply for a 2nd loan and for them to not be able to verify my employment details. My application got resubmitted now I have to wait again. I can only reach someone through chat- the phone call just hangs up when you call in.Deana Jackson
Developer Response
Thank you for your honest feedback, we do apologize for the situation you described. We strive for a positive experience and we are always looking for ways to improve. Please do contact customer support by email if preferable to chat: ffcustomerservice@finfit.com.Doesn’t Work
I cannot use this app on my iPhone 11. It signs me in and I can see the side bar when I click on the lines, but every time I click on anything, dashboard; loan history, ect. It takes me to the purple sign in page over and over again. I tried the app on my husbands old android phone and was able to get in and it works normally. I think this app needs updated. It’s painfully outdated and frustrating. Two thumbs down!Show lessJodelleJot
Developer Response
Thank you for your feedback, we apologize for the inconvenience and we will take a look at this problem swiftly.No bi monthly?
I don’t understand why there is no bi monthly option for where it asks how often we’re paid. This isn’t accurate and I don’t want to put something that can affect my financial assessmentitsJaccob
Developer Response
Thank you for your feedback! We would like the opportunity to assist you with your question. Our customer support agents are available via live chat Monday-Friday, 8am-9pm ET. You can also email ffcustomerservice@finfit.com.
