Leave a Review Hanscom FCU Mobile Access
Love it!!!
I’ve been using this for years! I’m always amazed at how easy it is to bank on the go. The latest updates make mobile deposits even better!Calypsolady
Worst Banking App EVER!
It’s 2019, isn’t it? If so, why does this app run like it was made 10 years ago?
The app is soooo antiquated. For example, in order to make a payment on a loan, I first need to write and photograph a check for deposit into my Prime account. From which (and only after the check clears 4-5 days later) I then need to return to the account to transfer funds from my Prime account to my loan.
Yes, part of the problem may be due to Hanscom’s self-imposed loan payment process, which is absolutely ridiculous. However, the app doubles down to magnify an already horrible customer experience. Every month I dread using this app and wish nothing more than for it to be magically upgraded to being somewhat user friendly. But, I’ll only hold out hope for so long, and before long I’ll be forced to switch banking to a company that at least uses technology from 2015.Show lessCFinckler
Would like to say its Great, but . .
One problem I have is being able to print a page, maybe it is there but I haven’t found it. In some cases a pdf file is ok, but sometimes I just want to capture the pace. I often use a screen capture but am not able to always get all the information on one screen without scrolling; and that takes two screen shots. And it is not possible to scale the data down to fit it all on the screen.
Another issue I had/have is the way the programmer and I differ in our logic. When the software was updated, some or all of the preferences weren’t carried forward. Ok. The default was for elimination of paper copies of the monthly statements (and I prefer paper copies) but we were told that the settings could be changed. Tried that and wasn’t able to see (verify) that the settings were changed back to paper statements. Tried it a few times and finally had to call customer service to make sure it was changed and that we would be receiving the statement in the mail.
One more thing: it would be useful to be able to go from one account to another without having to go back through the dashboard. Maybe a ribbon with tabs for checking, saving, etc. would be easy to add in a future releaseShow lessJAndrewT
35 years a member
Secure; easy to use; gives necessary access to one’s financial history - allowing the member to track past expenses and organize future expenditures. Continues the tradition of excellence we have come to expect from HFCU, as we move inexorably into a new era35 years a member
Happy to have access
I live in the city and not near too many physical HFCU branches so this app is great for me, especially the ability to deposit checks. Only missing a star because check deposit requires a second app.Amhessio
Best credit union app ever
So easy to use login with finger print reader able to see all of my accounts at a glance, just perfect leave it alone you can’t make it betterPandora listener 2
HANSCOME online
I have been a customer of HANSCOME for more than 15 years. The level of customer service has been consistently exceptional each and every time I have interacted with them. I would definitely recommend them for online or in branch banking.LargEasyRocks
Hanscom is the greatest
I’m so happy we have an app as there have been so many times that I wasn’t near a computer but had to take care of something. Great work, keep it up HFCU!Chazfour
solid app
Very reliable, easy to navigate, Face ID integration. Rarely any scheduled downtime, but advanced noticed is given when there will be be. The team in charge should be proud. Keep it going!SnyderMan32x33
Could be better
This app is good but it needs work because there is glitching especially when it comes to checking the card to see how much you have on it. The app glitches on things that are pending or ends up taking things off like they disappear or something and it ends up either taking out more money than it should which leaves you short handed when they reappear on the app again.Show lessElektraR
