Frustrating
First of all, the app never works in any of the stores. The customer WiFi doesn’t work either. As of yesterday, I can’t access anything in my wallet or in the deals section. I’ve submitted emails with error codes and haven’t received any response. You installed self checkouts for about 6 months, then disabled them so they can’t be used. You have one register open where you can be checked out by a cashier so you have to stand in line for a long time. Then you have the cashier doing other things throughout the store so you have to wait on them to see you. The way the stores are set up now, it makes it impossible to get what you need and leave. There’s always pallets on the floor blocking things. That’s in every dollar general I have ever been in. I know it’s caused by store policy and not store management. The whole checkout area needs to be thought out differently. If I need to grab something quick, then I go to another retailer, even if I have to pay a little more. Honestly, if I had other options, I would probably not shop there as much as I do. Please listen to your consumers and fix all of these issues!
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Frustrated
I have been loving this App u til recently. It was super easy to use and linked coupons to products it matched to. Showed my totals and discounts and amount I could expect to pay very clearly. It showed me if the coupons applied or if I haven’t quite met the requirement that there were deals available. However, the last month or so my coupons wouldn’t apply even though I had them clipped and met all the requirements. Costing me a lot more money than I expected to pay. I wasn’t getting cash back because the App wasn’t recognizing my purchase even though all other coupons came off using my phone number. Because of this and Ibotta being linked I wouldn’t get my Ibotta cash back either. Then this past Sunday the coupons wont load on the App at all. I cant see any of them. It just tells me Error and please try again. For days now! Ive uninstalled the App. Reinstalled. Logged in and out multiple times and its still not working.
Ended up having to call customer service to delete my account. Had to wait 48hrs to set up a new one. Waiter and extra day. Was able to use the App for a day. Didn’t even make a shopping trip and it’s giving me the error message again. Im so done with the App and with Dollar General. I’ll do my shopping elsewhere from now on.
Ended up having to call customer service to delete my account. Had to wait 48hrs to set up a new one. Waiter and extra day. Was able to use the App for a day. Didn’t even make a shopping trip and it’s giving me the error message again. Im so done with the App and with Dollar General. I’ll do my shopping elsewhere from now on.
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Love the app, but…
I love the DG app and tell everyone about it! I even show others how to download it and use it; they are thrilled! But, I have had a problem with the employees starting to ring me up before I even get to the register to put my phone number in the system. I just came from purchasing items from there and looking at my receipt I see that I didn’t save what I thought I was because I didn’t get to put my phone # in. This exact thing happened the other day as well and when I ask them about putting the # in, they are completely blank and say they don’t know how the app works. I don’t want to have to go back to the store in the pouring rain to get this fixed, but I took the time to shop the sales and even scan items to make sure of what I was spending because money is so tight for us. I will know to interrupt them before they get started now, but they were just trying to be fast and efficient. It’s frustrating that the staff aren’t more aware of how the app works.
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Money saving laundry detergent
First. … No more laundry detergent bills!!! The cost of having to use double amount of Tide and the additives and the stun sprays-sticks-gels-liquids, believe me I’ve tried everything.
Til I found online recipe for using dish soap instead. For a super, extra greasy dirty load of my husband’s jeans; I used about 2 tablespoons of Dollar general’s true living ultra hand soap dish washing liquid. The bottle says tough on grease and man do they mean it! I was in shock when I inspected the jeans after the wash. I wish I had taken pics. Wow.
So for a regular full load of laundry i just use a tablespoon and my clothes have been coming out great for about a month now. This is fist time I’ve tried on my husbands clothes cause they are so bad with dirt and grease. I’m so happy to be saving all that money cause 2 cups full to do his clothes is expensive and then there was the rest of house so we were buying Tide every 2-3 wks.
Til I found online recipe for using dish soap instead. For a super, extra greasy dirty load of my husband’s jeans; I used about 2 tablespoons of Dollar general’s true living ultra hand soap dish washing liquid. The bottle says tough on grease and man do they mean it! I was in shock when I inspected the jeans after the wash. I wish I had taken pics. Wow.
So for a regular full load of laundry i just use a tablespoon and my clothes have been coming out great for about a month now. This is fist time I’ve tried on my husbands clothes cause they are so bad with dirt and grease. I’m so happy to be saving all that money cause 2 cups full to do his clothes is expensive and then there was the rest of house so we were buying Tide every 2-3 wks.
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4 year employee here, my experience
I have been an employee at dg for the past 4 years, have been a key holder for 2. I myself never used and recently deleted the app (first manager convinced me to download it, never touched it after) . The reason being is every time a customer wants to use coupons with their number, either A: the coupons don’t apply to their number in the app, or B: the coupons do apply to their number, they have all the correct items and on the correct dates, but they don’t get the discount anyways for reasons unknown. It sometimes works, but saying it’s a 50/50 chance would be too generous. So many customers would stop shopping at the stores I work at if I and the other key holders didn’t have the ability to manually change the price to what it should be after “coupons”. This isn’t even mentioning the “clearance” sales that sometimes happen in stores that, just like the mythical “digital coupons” don’t actually apply. It’s malicious of dg to promise these deals and discounts, and lie about them even when all conditions for them are met. dg as a “company” needs to spend more of their money fixing whatever issue is causing this, instead of burning said money to build more and more understaffed stores on every street corner.
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Shopping in store w/ DG app
I love shopping in my local DG!! But using the DG app for coupons, digital coupons, and viewing the weekly ads is something to be desired. For an example: last night my in-store cart was full of bargains and necessities. But the app would not allow me to purchase anything that had a digital coupon to apply. The apps feature of adding the digital coupon was completely useless and stubborn. I had the store manager, 2 sales/registers clerk and between the 4 of us, we could not troubleshoot the issues. So, I told the manager that I would have to go back and try to figure it out on my WiFi. I asked if they could put my loaded down cart in the back room until the next day and I would get them whether I could get the apps cooperation. They of course deny me the option to do that. So now, I have lost some items, beings that there was only one of the items. I was disappointed by this action because I was a loyal customer. I believe in shopping local stores and shops in order to keep them thriving. Even if I need to go to a bigger town or city, and the DG store are located there. I still shop locally. In the case of where my local store is and they may be out of stock on some items, then I’ll make a mad dash to get them out of my preferred location. Thank you!!
Best regards
Shelli E.
Best regards
Shelli E.
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Antiquated computer system
My receipt is wrong almost every Saturday. The digital coupons don’t always come up and there is no way to get the discount since there is no paper coupon. The system rarely puts on my $5 off because of the app, but it can be added from paper. Sometimes the ads shows a particular item but when you buy it, that item was not covered. Specifically Scott toilet paper. The coupon picture shows regular Scott and so does the circular but only the Scott comfort plus gets the coupon. It is deceitful and you can’t tell until you go home and decipher your receipt to see what you were cheated out of. Sometimes when you show the mistake to the cashier they have a hard time adjusting the cost because the computer program so so hard to use.
It is rediculous the way that the coupons and $5 off is taken off your receipt. It is purposely confusing so that you don’t know if you got all your discounts until you go home and decipher. I am getting tired of doing that. Just be honest and make it easy to get the discount or do not offer it.
Thanks for reading this. Please take it into consideration in future changes made to the program.
It is rediculous the way that the coupons and $5 off is taken off your receipt. It is purposely confusing so that you don’t know if you got all your discounts until you go home and decipher. I am getting tired of doing that. Just be honest and make it easy to get the discount or do not offer it.
Thanks for reading this. Please take it into consideration in future changes made to the program.
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DG App
This is a difficult app to use and shouldn't take so much time & energy to take advantage of the coupons. Sometimes you follow the directions and it doesn't take off the coupon amount. I had to enter my phone number at check out twice before it took off the coupon amount on one coupon but it wouldn't take off for the second coupon. Your system said the store was out of stock for M&M's but I found them & it wouldn't accept the coupon. I don't know if that was the problem or not. I also told the cashier I had never used your app for coupons and wasn't sure how they worked I she was EXTREMELY rude and discourteous to me, was laughing and giggling stating she didn't know what more she could do to help me. She told me the $2 coupon had posted to my order and when I got my receipt it was not. Then she told me she would refund me the $2 but I had to get back in line behind several customers. So far I have only been able to get the app to work once, we'll see if it works today. If not, I probably will stop shopping there altogether.
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Scammed
I bought a spendwell card from my dollar store. I deposited money on it. Little did I know until I couldn’t use my money that this was a scam. I cannot believe Dollar General is allowing this to go on. And they can’t say they don’t know because you can read thousands of reviews of everyone getting scammed by this card company. But they continue to sell them. It’s pretty obvious they must be behind the scam. I’ll never step foot in another dollar store again. I know they could care less, but how could you allow this to happen to your paying customers? And some of these reviews go back years and there’s not one good one that I found yet. The same thing happens over and over to each person that buys one of these cards. And Jowler general sets back and let’s it happen. Don’t u greedy people have enough money instead of trying to take it from the people that I only have 25 or $30 to put on the card. To be able to pay a bill or something and come to find out its never going to happen. This is what happens when big corporations get greedy.. They steal from the poor.
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My favorites!
I’ve been shopping DG for many years now! We have 3 in our vicinity now. The best things are convenience, usually decent, competitive pricing and great selections. I sometimes even compare DG to mini HOMEGOODS stores for decor items! The bad, sad thing is having good workers who actually like their jobs, DO their jobs and know HOW to work these days. The newer DG at Rockbridge, Ohio has the best employees I’ve found thus far, merchandise is put out asap, they are personable, and seem to know their jobs well, except for an occasional new hire. The other DG, near Save a Lot in Logan, Ohio is my other preferred in our area, the male Manager there does good trying to keep up with stocking as well as register and being personable. I hope DG offers incentives to prospective employees as well as present ones to maintain them working for DG, it’s hard to find great employees in this crazy world these days!!
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