Unusable Very Poor App
I wish this app could be used in stores but there are serious problems with that including no available WiFi and Mobile Cellular Broadband completely blocked inside stores. It’s a matter of having to put your basket down and walk out to access the app. Then it’s often that stores have incorrect or out of date sale item info tags placed at point of display, items offered as digital coupons are expired and current digital coupons aren’t visible in store displays. A visit to Dollar General today they were out of bags and had to use a basket to carry items to vehicle. Poor management and poor synchronization of valid and expired coupons in stores and a useless app in store due to impossible connectivity issues. Oh and to make things worse the new app update is stuck in an endless loop just trying to start, has added security that doesn’t work the app isn’t functional at all now even outside on cellular. Would give a negative rating if possible but 1 is the lowest available choice.
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Good but with a little more would be great
I work at dollar general and I have to say having this app is so great it’s good sometimes buggy but works, with this new update I really enjoy what DG has done with the app, although there is one thing I wish was different the feature where you can scan a item and find a coupon on it is a good idea but would be even better if it allowed customers to scan the product and see the normal price, this saves a lot of time for the customer and workers because the customer doesn’t have to take time to ask and question if they want something or not and the workers like myself have an ease of access and don’t need to use the in store scanner as much and have a hassle. Everything aside Dg is great with this app and I just hope for more fluent experiences with the app and all will be great!
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Glitch
There was just an update and I cannot access my coupons. This seems to be a frequent problem and sometimes updates temporarily fix it and sometimes cause it. I would like to always be able to access my coupons. Also I would like a clip all and the ability to unclip. If two coupons are listed for the same product, I would like to choose which one clips first. If a coupon is listed and I don’t clip immediately I would like it to remain. I don’t access daily and sometimes good coupons are removed. It would be nice to have an option for automatic clipping if you are someone who clips everything always.
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Ugh
Why is it we need to reset our password when you updated this account? Why is it we just can’t enter a phone number and get into it?! Furthermore can’t you make it to where you can scan an item to see if it matches the coupons on your app?....many times I have bought the item and it won’t or didn’t take the coupon off because item didn’t match!!!! Really need to work on this app because dollar general is my goto spot but am beginning to think I need to goto family dollar because their app is so much better and I never get a please try again when I am looking at their coupons would also be nice if you could make it to where we can remove a coupon that we accidentally clipped!!! Just tired of recovering my account because you updated it, my husband can’t even get into his account because the email he had got compromised and it won’t even let him into his account so he’s down his app because he had to relog into it and since he don’t have that email anymore he can’t use his app or the coupons he wants thanks!!
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Response from developer
Thank you for your feedback. We are always looking to add additional features to the mobile application that will better the user experience. We really appreciate your feedback.
Could use some changes
I like this app because it helps me plan my shopping trips to Dollar General. However, I have a couple of suggestions to make it better. 1) Add the shopping list to the app. When I’m in the store I’m constantly switching back and forth between the shopping list I created online and the app with my list of coupons. 2) Allow me to put items on my shopping list from the weekly ad. Right now I’m only able to view the items which isn’t very helpful. 3) Allow me to remove coupons that I have added. Sometimes I add them accidentally or I change my mind and then when I’m in store it’s annoying to have those coupons in my list. 4) Merge the coupon list with the shopping list. It would be nice to have one shopping list that has items I’ve added from the weekly ad AND the coupons I’ve added.
This app has the potential to be pretty helpful for DG shoppers!
This app has the potential to be pretty helpful for DG shoppers!
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The new update is garbage
People have been relentlessly asking for a “clip all” button for your digital coupons. Evidently complaining in the store surveys does nothing so maybe here will work. The new update is slow and glitchy and has made clipping EVEN FREAKING SLOWER and still doesn’t have a clip all button. Trash. Family Dollar is run way better. Right now it says that I have $6 in coupons to clip. However, when I go to clip, it shows none. It loads slow, it constantly glitches out and says try again later. It’s awful and I’m considering taking my business elsewhere where the digital coupons actually work. Like Family Dollar. The entire company is becoming garbage. They don’t respond to complaint emails. They don’t respond to complaints sent through the surveys on the receipts. They don’t respond to the “contact us” on their website, and they don’t respond to phone calls to corporate. This app sent me 36 NOTIFICATIONS IN 20 MINUTES all saying the same thing. I had to file criminal harassment charges on one of their store manager’s because of an incident in one of their stores and STILL no district manager or anyone from corporate will contact me.
And yes, I would like to clip all the coupons available because sometimes there are coupons that I didn’t know were there and I get a surprise at the register with an extra coupon discount. Everyone I know with the app, clips all. However, even a clip all for each category would be better than nothing.
And yes, I would like to clip all the coupons available because sometimes there are coupons that I didn’t know were there and I get a surprise at the register with an extra coupon discount. Everyone I know with the app, clips all. However, even a clip all for each category would be better than nothing.
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Response from developer
Hello. Thank you for your feedback. We are always looking for customer feedback on how to better the mobile application. We will look into potentially adding this feature however at any given time there is over 150+ coupons. Would you want to be able to clip all 150+ coupons or would you perhaps like to be able to clip a specific category or coupons? We would love any additional feedback. Thank you!
😍😍😍
I love this app, with all the diff coupons and diff items to use them on I’ve been able to get all the detergent items that I cannot usually afford. And believe it or not I am able to stock up on Downy, Tide, Unstoppables and more! The only thing I have against it is it’s the little containers and they don’t have good coupons on the big ones. Dropping $1.95 on 3 diff types of detergent and being able to try them out and pick which is best for my family is great. No complaints there it’s just I’d like to be able to save on the big ones too for the weeks I’m not able to afford anything. But anyways it’s a great app and great chance to try new things without breaking yourself up paying all that money for items that u can’t use.
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Needs a little work
I’ve had this app for about 2 months now. I really only downloaded it for the digital coupons which are great by the way. I think a really good feature that would upgrade this app would be a price scanner. Almost every Store app has one. Many times items don’t have prices on them or even on the shelves. When I’m shopping and I want to price check I have to go up to the register and it’s always a big deal for them because the manager has to void the transaction (at least that’s what they tell me). It’s very frustrating to the point where I make blank trips because I don’t want to make a big scene at the register constantly taking this off. I would love a reply from you guys. The scanner would be great honestly.
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Don't waist your time
It hardly loads when you are tryin to redeem your coupons and if it does load it does not give u credit for hardly any of your selected coupons. Iv been soo embarrassed too many times by this app when time to check out on a budget. Out of 22 coupons it only redeem 1 today. People use coupons to save money not be humiliated in the process of checking out. I'm done with this app, deleting it soon as I hit post. Not to mention the cashiers at every dollar general Iv been to acts like your a bother when using your digital coupons. Also the only way it would submit my review is if I gave it 5 stars...
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Badly in need of attention
I shop at both DG and Family Dollar, and today I was in my local DG and saw that there was an app for digital coupons, and I had already been using for Family Dollar on their app, so I was pleased and went about downloading it, which took a little while due to us being out in the boonies, but I ended up waisting almost an hour trying to set the darn thing up with my information. I must’ve put my details in at least 15 times, but whenever I tried to get it to accept the verification number, it would think for a moment and then come back with a error message saying that it couldn’t be completed. It said “please try again”. I honestly began to wonder if it was some kind of test to see how many times I would try again before giving up. Tried the other ways in app to register but to no avail. I am posting this so that hopefully somebody that works for them can get in there and fix it, because I am saving money at Family Dollar with their app and I am hoping to do the same at DG sometime soon!
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Response from developer
We're sorry you experienced this issue. It is likely your password didn't meet the new requirements. We've updated the app to alert you of the password requirements (if they're not met) so you're able to make the appropriate changes and successfully create an account. Again, we apologize for this confusion and we hope this resolves your issue.
