Major issues
Since the release of cart calculator I can no longer use the app unless I am in a store. When I try to open it it gives me a black screen for 2-3 mins and then closes itself. I have to completely restart my phone one in the store and hope the app will then load. Need to train employees and functions and such on how to help customers when they have issues with a certain coupon or the app entirely. Also you should clarify better on sizes/scents better on the app. Need to put a prompt on the main screen when a user first sets up their account that they can only use the coupon 1 time. There is still a major misconception by most customers that they can continue to use the coupon as much as they want until it expires. I think you should also give the stores NEW software in order to serve customers better, if the operating systems weren’t from the 90’s maybe customers would have an easier experience at checkout. But when registers freeze and malfunction it’s frustrating as a customer to wait for the issue to resolve.
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A Note to Consider:
There is absolutely no employee or “sales associates” that have control over the app functions. Just for clarification, that all depends on internet connection, service provider, availability, concentration, and also but not limited to, intoxication of the individual user and/or owner of said “cell phone” or “smartphone”. Fellow employees have zero impact on how /if /maybe / should only really have the “grey box at the bottom right hand touch screen” is most polite and courteous this Holiday Season. Remember to download Your coupons prior, or whenever convenient, to then use them when the tags have *The Present Day Listed* at the bottom. If not listed under said item/product, then it is time ask a Sales Associate. Shopping is the experience that you choose for it to be, please remember that we are tired too. Us Employees at Dollar General do Our very best to have a clean, well stocked, and rotated store, We understand, and We are people too.
~Sincerely, A Sales Associate
Thank you for listening in to my TedTalk
~Sincerely, A Sales Associate
Thank you for listening in to my TedTalk
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Response from developer
Thank you so much for your feedback! We're sorry you're unhappy with the app, but we really appreciate your input. We'll pass this along to the team and see what we can do to get this improved for you. -Jeremy
No waiting in line!!!
Ok so I go in the store and this line is wrapped around a corner. I only needed a few things but normally I wouldn’t want to wait. Not when I could just run to Walmart and hit the self checkout real quick. But I don’t really wanna deal with alllll those people either. I remember I downloaded the app but had never even opened it . Thought it was more catered to couponers. it walked me through the process and boom, I started scanning my items. Took maybe 5-Minutes to setup and scan my items.
Everyone is standing there looking annoyed and ready to go. I bypassed THEM ALL, as I had already paid in the app and only needed to stop at the kiosk!!! I AM IN LOOOOOOVE WITH THIS APP!!!! Aside from the line skipping , it automatically took money off items that had coupons. And there is no minimum purchase like the Walmart service, which makes u spend 30 bucks to buy groceries/household items to get free pick up service. If I only need a few things that service makes no sense to use. Great app dollar General!! I am really impressed.
Everyone is standing there looking annoyed and ready to go. I bypassed THEM ALL, as I had already paid in the app and only needed to stop at the kiosk!!! I AM IN LOOOOOOVE WITH THIS APP!!!! Aside from the line skipping , it automatically took money off items that had coupons. And there is no minimum purchase like the Walmart service, which makes u spend 30 bucks to buy groceries/household items to get free pick up service. If I only need a few things that service makes no sense to use. Great app dollar General!! I am really impressed.
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Please add a redeemed update to this app!
I love shopping at dollar general, the cart calculator, list, round about pricing, but what’s truly missing is a redeemed spot for used coupons to go to once you do a transaction !
I feel everyone who uses this app would appreciate having that on their accounts because it gets so frustrating trying to remember which coupons you’ve used vs which you still have because when you scan in the store it’ll show as if you have it, but when you type in your number it doesn’t come off. It makes dollar general shopping/digital couponing harder then it should be since the app glitches in other ways once you’re in store.
Will give more stars if the category is created, but if it’s not then it’s not gonna be worth the headache shopping at dg with a daily malfunctioning app 😫 and I truly don’t want that day to come!
I feel everyone who uses this app would appreciate having that on their accounts because it gets so frustrating trying to remember which coupons you’ve used vs which you still have because when you scan in the store it’ll show as if you have it, but when you type in your number it doesn’t come off. It makes dollar general shopping/digital couponing harder then it should be since the app glitches in other ways once you’re in store.
Will give more stars if the category is created, but if it’s not then it’s not gonna be worth the headache shopping at dg with a daily malfunctioning app 😫 and I truly don’t want that day to come!
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JUNK
Can’t even open app!!! Just keeps saying “something went wrong try again” so darn annoying!!! I shop here so often and there’s so many now everywhere you go however I am so disappointed in this app that I will be shopping at family dollar!! Downloaded their app & works perfect 1st try!!! Thankfully there’s a family dollar right across the street from DG because it’s not inconveniencing me at all. After reading reviews it’s sad to see how many customers DG is losing over this app & the coupons not working, you’d think they’d just fix the problem and save customers. Being such a huge franchise must be why they don’t care because literally these problems have been an issue for years now and still not fixed. It’s really a shame though, but family dollar will surely be thankful that DG doesn’t care because they’re gaining all the business because of it! Don’t download, waste of time. Save yourself the headache and time by getting FD app instead because I’ve uninstalled & reinstalled several times with absolutely no luck what so ever!! Another unsatisfied customer to add to the review list!! Way to go DG!!! Hmmmm unbelievable they don’t care!
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Response from developer
Hi there - Thank you for your feedback. The best way to help troubleshoot your issue is by contacting us at DGDCP@dollargeneral.com or at 888-518-3446. We'll work to get this fixed for you as quickly as possible. Thank you, so much, for your patience. -Autumn
Great app reviews are misleading.
The vast majority of these reviews seem to be complaints about the store itself and not the couponing app which makes no sense. Those should be filtered out since it’s irrelevant to the app. I think it’s the most inclusive digital couponing app I’ve come across and it has MANY features that other couponing apps do not. You can actually search any item in stock and see if there are coupons available for it, have a list with an estimated cost including coupons used and tax included. I’m more than satisfied with this app. I would only ask for an option to utilize which coupons you want at check out and not have them auto selected.
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Total inconvenience. Don’t waste your phone space!
This is by far the absolute worst app I have ever used. (Or should I say TRIED to use). Every time I log in, it tells me to change my password. So... I send myself the password change email, but every password I put it, is missing something and it won’t let me save the new password! BUT I still get an email that I changed my password has changed. Needless to say... I can’t even get into the app to use it! Too bad, because I drive by there on my way home from work every day and it’s super convenient to stop there for anything I might need. This app has inconvenienced me so many times that I won’t even go to the store. Whoever is working on this app needs to be fired because a simple shopping app should not have this many issues! I use plenty of shopping apps and coupon apps and never have even a fraction of the issues this one has. Don’t even waste your time downloading it or taking up space on your phone with it.
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If you’re here for the coupons, don’t bother.
I have not found a way to actually utilize the digital coupons they constantly advertise. When I try to see them in the app, it just throws up an error message. Can’t search for coupons, can’t see available coupons, nothing... so there is literally no way to add them to my account to use at the register. Seems almost like a bait & switch operation to get people in the store or to make you put things in your cart then have you buy them even though you aren’t getting the coupon price. I went through this frustration months ago and had stopped shopping at DG because I was sick of paying more than the price on the shelf, went back yesterday to give them another try.. and not only was I unable to use a coupon shown on a shelf tag, it wanted to me download a second app to see “available deals” for an item... again the coupon shown in the store was unavailable. Not worth the frustration.
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Local Shopper
While shopping at the local Dollar General store yesterday I moved a cart from the end cap to see if I wanted to buy any of the items and your employee walked over and said we can’t have this cart pushed out like this and shoved it back never noticing if my hand, foot or any other body part was in the way of the cart. I did not appreciate this sort of attitude. In fact the previous time I was in the store to buy a greeting card I practically had to climb over 2 carts to get where I wanted to go and actually tripped and almost fell. Our local store probably is very productive but it offers very little in aesthetics and convenience. It is always very “trashy” and isles stacked up. Very unkempt! This should not be the case. Other stores
In nearby areas are always neat and attractive and clean. I cannot say this about our local store here in Greers Ferry. I am over 80 yrs old and have mobility problems and love to shop at Dollar General but this store is becoming a challenge that I am uncomfortable with. My personal opinion is a lacking in managers who care. Thanks for listening to my complaints.
In nearby areas are always neat and attractive and clean. I cannot say this about our local store here in Greers Ferry. I am over 80 yrs old and have mobility problems and love to shop at Dollar General but this store is becoming a challenge that I am uncomfortable with. My personal opinion is a lacking in managers who care. Thanks for listening to my complaints.
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Response from developer
We're sorry for this experience! Please give customer service a call at 1-800-678-9258 for immediate assistance in this matter. -Autumn
Coupons
Maybe instead of a clip all just by having the app the coupons should be in our wallets so we don’t have to sit and scan the entire app. If you can’t do a clip all butting then just put them all into our wallet so we can just shop and if we buy the item we get the coupon - all stores not just DG should do this! I don’t have time to be scanning apps on my small screen phone and burning up the battery life - no one really looks at the ads or knows specifically which coupon they want and there are pages and pages of them and I am impulse buyer so I am not going to go back to app and look again while I am standing in the store ! And there is one drugstore in particular that doesn’t even have instore WiFi - so you have to go outside and do that extra coupon - that’s BS . Just load all the coupons for us if we have the app and make life easy and give us time to do other things!
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