Mrs Bolz
I visited the store located at 1000 City Ave Moore , OklahomaThe lady’s name that was great was Rachel I believe she was a manager there was another lady that was a much older her name was Tina I was there on Halloween night which was in a Saturday when I always go shopping at Dollar General for my Dollar General coupons on the app I end up getting screwed out of both of my five dollar coupons of five dollars off on $25 more because of this elderly lady named Tina kept trying to walk all over somebody rushing somebody I purchased Almost $100worth of merchandise and she’s very rude person too me i’ve been in the store since 9 o’clock approximately it was 10 o’clock I was checking outAnd of course I was closing time and all she could do is worry about rushing somebody at out the door and
She didn’t wan to let me habe my digital coupons she didn’t want to let me put my digital number in there I am very upset about this I’ve never met such a rude person like that In all my life almost she needs to retire apparently because she’s not a good asset Dollar General
She didn’t wan to let me habe my digital coupons she didn’t want to let me put my digital number in there I am very upset about this I’ve never met such a rude person like that In all my life almost she needs to retire apparently because she’s not a good asset Dollar General
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Labor
We have a nice store here in Perry, Oklahoma. But it would be so much nicer if you all would just give them a little more labor. They have to work so very hard it’s unbelievable. I’ve managed up to 28 businesses myself and I know how hard it can be but we had a lot more labor than what you all give these people. I wish you would consider that as an option. I realize you do this in order to keep prices down, but I really believe that you could increase prices just a little bit in order to give out more labor to the stores. Also, so many, many times I have seen delivery carts just sitting around the store and not being able to stock the shelves because of labor. So if you gave them more labor this would also increase your sales.
Thank you
Thank you
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Long Beach, Railroad Street Store, Mississippi
This store is extremely busy, more so than other stores. The employees keep the store clean and up to date as far as sale items. I mainly shop there because you have some of the best Management staff. Sometimes the item I'm looking for may not be on the shelf. I have a disability. And your manager by the name Dae, takes the time to double check. She has even gotten a ladder to check top shelves, meanwhile multitasking.
There's constantly new employees. But, the two that have been there for a few years have made everyones life easier. I also use the app to shop and pick up my purchases. That store is top on my list. They took a beating being essentials. It's shameful how some customers speak to them. I’ll keep returning mainly because of the staff.
There's constantly new employees. But, the two that have been there for a few years have made everyones life easier. I also use the app to shop and pick up my purchases. That store is top on my list. They took a beating being essentials. It's shameful how some customers speak to them. I’ll keep returning mainly because of the staff.
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Inside Store
I love using the DG App to clip my coupons. However, using the App to create my shopping list and then trying to use the App to collect my items or see the coupons while inside ANY DG store is impossible! I have visited MANY DG stores and in every single location there is never reception for myself or anyone else I have spoken with about the issue. With multiple different wireless carriers there is no reception. I have asked employees at every location I have shopped at why no one gets any cellphone reception and the answer I get every time is simply vague and unacceptable...”We don’t know why, but every customer who uses the App asks the same question. None of us get cellphone reception either unless we’re at the front of the store standing in a certain spot.”
Because of this issue I have to take screenshots of the coupons I have clipped and my personalized list to get everything I need.
I would love to know why I have perfect reception on my cellphone right up until the moment I step into the store.
Because of this issue I have to take screenshots of the coupons I have clipped and my personalized list to get everything I need.
I would love to know why I have perfect reception on my cellphone right up until the moment I step into the store.
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Response from developer
Hello Amanda, thank you for your feedback. If you haven't already, try using our free Wi-Fi network in the store. Hopefully this will help you use the app in the store! In the event that this does not resolve your issue please send us an email at DGDCP@dollargeneral.com or give us a call at 888-518-3446 so that our team can review this for you. -Autumn
Dollar General - Like extended family
I shop @ DG everyday, I love DG , mainly bc of Gretchen ( Mngr) & all her loving staff ,DG takes care of my everyday needs & the prices & quality of merchandise u can’t beat ,so conveniently located & aside from Meat , I need never to hv to go to the Major Chain stores , always fully stocked & the staff work so hard & Friendly . Greeting every customer & going out of there way to help . I love this store , clean & organized. Dollar General IS a part of my everyday life. If ur not shopping there , ur truly missing out . Thank U Gretchen & ur awesome staff for ur outstanding ppl skills , u all work so hard . If they should b out of a product, the next time so return , they actually remember the item & let me know it’s in . Just Outstanding ☀️
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DG APP
I will stick with one thing to improve the app.
I understand prices vary on products by many variables. To me 🤷🏼♀️.
1) I would like to see what the price of an item will cost using the online coupons I love and judging by the cashiers I have clipped more coupons than most. Other stores provide it based on “my store”
2) when I have more than one of an item coupons, it seems, somehow, it will choose the coupon discount of the lesser amount. I prefer not to have to search and delete coupons because of the $amount to find the coupon(s) I prefer to keep the 2 or 3 coupons available on items I buy often. But deduct oldest to newest or the 3$ off not 1$ off
3) is on the tip of my tongue🤦🏻♀️ always another day 🤷🏼♀️. So I use coupons often and like the concept of the new “deals” choice and can’t wait to see it working. Remembered 3
3) the shopping list has done me no good. I would like an option from when I click to get a coupon, I’d love to be able to add that coupon item straight to “my shopping list”. It seems that should be an obvious option I hate when I’m sitting in the parking lot to view my coupons but invariably I get the wrong size or it was buy “2” get one free
So that would be great if the correct one is on my shopping list
I really do think the app is great but can definitely be more user friendly
I understand prices vary on products by many variables. To me 🤷🏼♀️.
1) I would like to see what the price of an item will cost using the online coupons I love and judging by the cashiers I have clipped more coupons than most. Other stores provide it based on “my store”
2) when I have more than one of an item coupons, it seems, somehow, it will choose the coupon discount of the lesser amount. I prefer not to have to search and delete coupons because of the $amount to find the coupon(s) I prefer to keep the 2 or 3 coupons available on items I buy often. But deduct oldest to newest or the 3$ off not 1$ off
3) is on the tip of my tongue🤦🏻♀️ always another day 🤷🏼♀️. So I use coupons often and like the concept of the new “deals” choice and can’t wait to see it working. Remembered 3
3) the shopping list has done me no good. I would like an option from when I click to get a coupon, I’d love to be able to add that coupon item straight to “my shopping list”. It seems that should be an obvious option I hate when I’m sitting in the parking lot to view my coupons but invariably I get the wrong size or it was buy “2” get one free
So that would be great if the correct one is on my shopping list
I really do think the app is great but can definitely be more user friendly
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Love the coupons when it works!
It hasn’t been very consistent since the first launch of this App. I have missed out on tons of coupons due to the register crashing while it’s trying to go through my coupons to take off. And half the time it doesn’t even take them off. I’m constantly having to go over my receipt right when the cashier hands it to me a I always have items scanning as wrong prices and I’m always over charged. I keep hoping this will get better but it hasn’t. I make sure all my coupons are downloaded at least a day before I use them so that’s not the reason for it. Just very aggravated and I was hoping the system would be fixed by now as there’s been more than ample time to do so. This happens to me in every single different dollar general store I’ve been in and all of the the cashiers express their frustrations about the register. I will continue to use these coupon and keeping watching my receipts even though I shouldn’t have to. I just feel like I’m getting ripped off constantly.
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Response from developer
Thank you so much for your feedback! We really appreciate your input - we love hearing from our customers because it helps us improve your shopping experience. If you continue to have trouble redeeming offers please send us an email to DGDCP@dollargeneral.com or give us a call at 888-518-3446 so that our team can look into this for you. -Autumn
Big battery drain
I’m only using this app to scan prices but getting the occasional discount is nice. It still comes with issues. I don’t understand why the coupons have to be tapped before using them. It just seems like an unnecessary extra step that a lot of customers unfortunately miss and find out the hard way after they ring out and have a long line behind them. Also, stop using tiny print on the expiration dates.
And what’s the deal with the battery usage? I closed the app, plugged my phone in to charge, set location service to “never” and the charge was STILL going down. I check which apps were the cause, and DG was using over 70% of the battery IN THE BACKGROUND. Using it AFTER I CLOSED IT.
Please don’t use this app if you don’t have to. That much background activity can’t be good for your phone. I have it deleted now.
And what’s the deal with the battery usage? I closed the app, plugged my phone in to charge, set location service to “never” and the charge was STILL going down. I check which apps were the cause, and DG was using over 70% of the battery IN THE BACKGROUND. Using it AFTER I CLOSED IT.
Please don’t use this app if you don’t have to. That much background activity can’t be good for your phone. I have it deleted now.
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Frustrating
Hello whoever is reading this. I am an employee of Dollar General and I do enjoy this app immensely, it’s helped me save money on pull-ups and more for my kids, on food, on clothes and make up and whatever else. I only have one MAJOR issue. I cannot for the life of me access the employee info section of the app. It will not let me enter an email, it claims my EID is wrong when it isn’t, and that my initials don’t match that of any employee working for DG. Buuuut, I am very much employed by Dollar General. Can this be fixed? I did it on the internet but, it doesn’t transfer over to the app and I’m not sure why. I’m not getting the coupons that employees get and I’m frustrated by it!
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Bummed out!
I really love to shop at DG....I do not love dealing with this app. It has been literally one of the biggest pain in the butts. So much so that I am taking the time to write this review. Uugghhh
It will ask me to randomly log back in which I have no problem with. The problem comes when I get a ’General Server Error’ after I enter my (correct) information. So then I go ahead n try to reset my password n get the same message. I cannot get the app to open when I'm standing right in the middle of a DG. Tells me no internet connection. That is on Wifi or LTE. Ohhhh...and 4G n pretty sure 3G. Getting my frustration here?
The employees at my local store are excellent with their customer service. They really are. Fairly confident tho that not one of them know much about nor give two rips about the app.
Currently I do not have a vehicle and my DG is within walking distance, which is awesome. I want to be able to continue business with the company but this app is on my nerves and could become a deal breaker for me.
Thank you
It will ask me to randomly log back in which I have no problem with. The problem comes when I get a ’General Server Error’ after I enter my (correct) information. So then I go ahead n try to reset my password n get the same message. I cannot get the app to open when I'm standing right in the middle of a DG. Tells me no internet connection. That is on Wifi or LTE. Ohhhh...and 4G n pretty sure 3G. Getting my frustration here?
The employees at my local store are excellent with their customer service. They really are. Fairly confident tho that not one of them know much about nor give two rips about the app.
Currently I do not have a vehicle and my DG is within walking distance, which is awesome. I want to be able to continue business with the company but this app is on my nerves and could become a deal breaker for me.
Thank you
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Response from developer
Hi there! Thank you so much for your feedback. We're sorry to hear that you are having trouble getting the app to work. The best way to help troubleshoot your issue is by contacting us at DGDCP@dollargeneral.com or at 888-518-3446. We'll work to get this fixed for you as quickly as possible. Thank you, so much, for your patience. -Autumn
