Use it daily - really convenient, minus for losing some of the old functionality
Use it daily - but the old app consolidated more info on one screen so was easier to navigate. Using Pay Bills offered setting up all payments on one screen, and always seeing a TOTAL of pending payments on one screen. Now - no Pending Payments total is shown and setting up payments requires accessing more screens. Same as most new apps, they add new functionality or features, but lose the benefit of the old that were beneficial. I know this factually as I work in software development…I’m sure a user group would have pointed out the above in the requirement gathering phase or during acceptance testing.
BRING back the old PAY BILLS option of setting up payments on one page and being able to view ALL PENDING payment totals on one page.
Hope this makes sense, hope others have stated same, and hope you add this feature back to the app.
BRING back the old PAY BILLS option of setting up payments on one page and being able to view ALL PENDING payment totals on one page.
Hope this makes sense, hope others have stated same, and hope you add this feature back to the app.
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Response from developer
Thanks for sharing your feedback through a review - we appreciate the opportunity to address your concerns, personally. Our vendor has been responding to member feedback regarding the Bill Payer Platform and updates are coming in early 2024 - stay tuned!
Bill Payer no longer pays electronically
After the recent update, the Bill Payer cannot pay all bills electronically. It now mails(!) a physical check to a handful of payees, which takes 7 to 10 days longer.
It’s unlikely that all these payees simultaneously made changes to their payment methods at the same time this Citadel app was updated. Some part of the backend changes related to this update broke the electronic payments. It makes me concerned about the safety and reliability of the Bill Payer if something as basic as this no longer works.
The old Bill Payer was cumbersome, but at least I could trust it to pay all my bills on time electronically.
It’s unlikely that all these payees simultaneously made changes to their payment methods at the same time this Citadel app was updated. Some part of the backend changes related to this update broke the electronic payments. It makes me concerned about the safety and reliability of the Bill Payer if something as basic as this no longer works.
The old Bill Payer was cumbersome, but at least I could trust it to pay all my bills on time electronically.
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Response from developer
Thank you for taking time to share your experience - we'd like to address your concerns, personally. Please provide contact information via email to: MemberResolution@citadelbanking.com
Hate the new bill payer
This part of the app is ridiculously cumbersome and the visual design is over loaded and over done. This isn’t something you’ll get used to after using it for a bit, this design will always be annoying.
In Response: The “Pay Additional Billers” is way too busy. No reason to have a disruptive red triangle indicating that it “needs payment details” or a + sign to go to a new screen to add the payment information when it could be entered on the same screen with a pop up calendar. All that navigating for the what is most likely the most used function. I also don’t see an exit out of that detail screen if you’ve clicked on the wrong one. Assuming you have 15+ bill payer accounts set up, it’s busy and therefore annoying.
Also why give the same available balance on each bill payer account line if you’re not going to update based on the bill being paid? Auto account balancing would have been a great new feature.
In Response: The “Pay Additional Billers” is way too busy. No reason to have a disruptive red triangle indicating that it “needs payment details” or a + sign to go to a new screen to add the payment information when it could be entered on the same screen with a pop up calendar. All that navigating for the what is most likely the most used function. I also don’t see an exit out of that detail screen if you’ve clicked on the wrong one. Assuming you have 15+ bill payer accounts set up, it’s busy and therefore annoying.
Also why give the same available balance on each bill payer account line if you’re not going to update based on the bill being paid? Auto account balancing would have been a great new feature.
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Response from developer
Thanks for taking time to share your review - while we can't revert back to the former layout, we can forward your feedback to our Development Team. Anything in particular that would make the layout easier?
New update (edited)
They’ve recently updated the app to include credit/debit card controls in the main banking app. While I love this, the move has turned off all of my personalized push notifications and is not letting me turn them back on. When I try to turn on my regular card control push notifications, it tells me, word for word, I need to “download the app” in order to get them. Doesn’t specify what app, but it is telling me this in the app that I am already using. Really confused. Chat support is no help
EDIT: 5/28
Developer responded. Again they were no help. Yes I did delete the old card control app, and also tried redownloading and deleting multiple times but it doesn’t make a difference. That’s the only other app I’ve ever used so I have no idea where to go from here. Notifications still do not work
EDIT: 5/28
Developer responded. Again they were no help. Yes I did delete the old card control app, and also tried redownloading and deleting multiple times but it doesn’t make a difference. That’s the only other app I’ve ever used so I have no idea where to go from here. Notifications still do not work
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Response from developer
Thanks for updating your review and allowing us the opportunity to address your concerns, personally. Our Video Connect Team can assist in navigation and in depth troubleshooting. Visit: https://www.citadelbanking.com/bank/citadel-video-connect
Love this app except…
I love everything about this app and do all my banking with it. The one thing I do not like is that the mobile bill payer section seems to have no rhyme or reason to the order companies are listed. Fortunately I have found how to bypass the mobile one to go to the full site that appears the same as what I would see on my home computer. They should have them appear in alphabetical order on the mobile site.
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Powerful App with Lots of Features
I love the ability to mobile deposit on a transfer funds, see my balance at a glance. I also can monitor the balance I have credit cards that have nothing to do with my bank and I want to.
Great app! Great bank!
After doing business with another bank for many years and constantly arguing over miscellaneous fees, I switched to Citadell several years ago & couldn’t be happier. Love the hours, no fees, the professionalism of bank staff, and most of all the user-friendly app. I deposit checks in my pajamas, check balances any time of the day, view my statement at will... love everything about it. Keep up the great job! BTW, I’m now 70 years old. Thank you!
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Response from developer
It is delightful to hear such positive words and it’s always a pleasure to serve our members. Thank you so much for the wonderful review!!
One focus me ❤️
Very reliable Credit union
I will sound like a broken record I have been with Citadel almost from the time they started this institution has secured my mind every day and every night whatever the issue is it’s not long before you fix it so I thank you for being my institution Citadel
I will sound like a broken record I have been with Citadel almost from the time they started this institution has secured my mind every day and every night whatever the issue is it’s not long before you fix it so I thank you for being my institution Citadel
Billyboy contracting
I asked citadel for years for citadel to take My business account since I’ve been with citadel it’s been nothing but a blessing. Everything about my account has been easy here I came from BOA. What a difference. Being able to have my account at my fingertips ne’er tips has made my life easier to handle my accounts.
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One of the best banking apps out there!
I have been a Citadel customer for decades. The app makes banking online extremely easy. I particularly like the mobile deposit feature and the ease with which I can transfer funds. Access to routing number is very easy.
