Banking App that does everything.
Great app for managing your accounts and, everything works flawlessly. The remote deposit is easy, intuitive and quick. Transfers work without a hitch, and the facial ID for logging on is state-of-the-art and a welcome convenience. I manage multiple accounts including a POA account for my mom and this makes the job a pleasure. Use with confidence.
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APP OK!
The app’s ok go a point. It alerts you on "most" things; but re-setting your password may be problematic, because their security alerts interrupt that process. Caused me huge issues. I was locked out of my own account for over a week. All in all it cost me $127 bucks just to find out the problem did not originate from my end. So, they removed the block from my account, but did not refund my money, so I’m still out $127. That cost was avoidable on their part. They owe me! I thought banks were supposed to protect your money, not force you to spend more; lose more.
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Bestest bank ever
I’ve been banking with Citadel for over 20 years. I have tried other banks, but i always come back for their convenient and easy apps as well as their live customer service. I always highly recommend this bank to any of my friends.
Incorrect amount
I have called multiple times to get the amount fixed on mine app. The app is showing that I owe more for my loan payments for my car. I call and wonderful folks answer the phone and actually get the SafecoInsurance person on the same line and we verify that I have insurance. Apparently it doesn’t stick. And I get charged for extra monies on my payment to cover insurance that Citadel thinks I do not have. It is not appreciated
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Citadel serves
The citadel banking app has helped me with my accounts and keeping track of them. It saves time and resolves accessing balances, transactions and as necessary the agents are available to answer questions. It is turning out to be a favorite app I use to manage my finances. Thank you, Citadel for helping with such an important aspect of financial management. I recommend it.
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Citadel is a wonderful bank
We connected with Citadel when we purchased my husbands pickup…. They chose us- we didn’t search them out- they have been so easy to work with and the fact that we have a local branch within 10 minutes of our home solidify’s our relationship. We moved our checking and savings to them and are currently looking to finance our home with them! The staff in Oxford, PA is accommodating and eager to help!
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Response from developer
Thanks for the download and 5-Star Love! We're so glad you're pleased with the experience!
Great Service - And 2nd Chance
The customer service has always been great, and they were the only bank that would give me a line of credit, as I was trying to rebuild my credit. I wish there were more branches because they would get all my business.
Full of great features but…
I love the App. It’s full of great features but there are two things that drive me insane. One - even after you setup FaceID it constantly logs you out. Two - bill pay does not ever want to work on the phone. Seems to be a date issue but it just gives an error and never tells you the issue. Otherwise, great. Bill issue is a one star issue…FaceID issue is a two star issue because it’s a royal pain.
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Fails to load more often than expected
Every so often when I try to get on the app it fails to load and all it gives me is the time circle going around and around for the whole day sometimes. This has happened too many times. It is practically impossible to get around it. I have rebooted my phone, shut down the app, and in cases deleted it and reinstalled to no avail. If you want me to use the app you need to make it more dependable.
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Response from developer
Thanks for the download and review. Due to the high amount of detail in your comment, please reach out to us via direct message on Facebook or Twitter. We're here to assist in whatever way we can.
What Happened?
I typically use the app for all my online banking activity, logging in multiple times a week for balance checks, transfers, etc. prior to this new version I’d go months without the need to access from my laptop. Super convenient & issue-free. Not anymore! The landing page is blank upon log-in 85% of the time. Sometimes after about 25sec my details will show; most times not. Sometimes the account summary shows, but the screen goes blank upon tapping function keys: account details, transfer, etc. No issues with computer browser log in, but I miss the convenience of the quick & reliable app.
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Response from developer
I’m so sorry for the trouble you are experiencing with our app. We'd be happy to take a look into this for you, please private message us on Facebook or Twitter with your contact information and we can follow up with you directly. Thank you.
