Mobile Desert & Gratitude
While I understand full well that nothing in life is perfect, it’s how we respond to challenges that define us, and tell others what we are made of.
There is much to be thankful for in this world, and I am grateful to have the “problem” of wanting to deposit pay a check. And, the ability to do it from this amazing device.
When the place you choose to bank leaves you high and dry, completely unable to make a mobile deposit it can be more than a little frustrating, especially when you time is already spread thin.
The remarkable lack of speed with which the mobile development team has not resolved this is incredible. It’s been six weeks and counting.
That says a lot - either that the mobile team has an incredibly difficult challenge, or that you have the wrong people on the team.
There is much to be thankful for in this world, and I am grateful to have the “problem” of wanting to deposit pay a check. And, the ability to do it from this amazing device.
When the place you choose to bank leaves you high and dry, completely unable to make a mobile deposit it can be more than a little frustrating, especially when you time is already spread thin.
The remarkable lack of speed with which the mobile development team has not resolved this is incredible. It’s been six weeks and counting.
That says a lot - either that the mobile team has an incredibly difficult challenge, or that you have the wrong people on the team.
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App doesn’t work anymore
Edit: Years later & I still can’t log in to the app. I tried uninstalling & reinstalling. I tried getting help & got no response.
The app used to be ok. The only problem I had before was that I couldn’t deposit checks through the app. It kept giving an error message when I submitted it. Now I can’t even get into the app. I enter my password and the pinwheel just spins until I eventually give up. So I have to use the website & that also is not working. I can get into my account, but every time I try to transfer money, I get another error.
The app used to be ok. The only problem I had before was that I couldn’t deposit checks through the app. It kept giving an error message when I submitted it. Now I can’t even get into the app. I enter my password and the pinwheel just spins until I eventually give up. So I have to use the website & that also is not working. I can get into my account, but every time I try to transfer money, I get another error.
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Citadel
I seen banking before, let’s just say citadels world class professional tellers and online service is as religious experience! I recommend you look into how wealth and principle is citadels key factor in trust with it’s customer! Michelin star rating and heck it’s not even food! Thanks again citadel family 🔐
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Disappointed AGAIN
I keep trying to like doing business with Citadel, once again yesterday- disappointed. July 15 I bought a new to me car. At dealer I said I’d like to use Citadel for my loan. Got loan. All good. Went to branch today, saw they were advertising $250 if you got a car loan from citadel. So I said- when did this promotion start? I just got a loan. Was told… you don’t qualify- loan needed to be originated in the branch. Kinda annoys me I chose Citadel at dealer. Going to try and transfer my loan to Members 1st!
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No longer willing to help customers when they make mistakes
Unfortunately I am compelled to write this after being lied to and pushed around by customer support after they made multiple mistakes on my account but refuse to actually help me. They would rather spend hours going back and forth via messaging in their app instead of apologizing and refunding me my money they wrongfully removed from my account. Then, they sent a refund but it’s for the incorrect amount and they only put it back towards my loan instead of back on my debit account where they took the funds from! Until recently they were an amazing company to deal with but as soon as this loan is paid off I will never recommend them to anyone ever again!
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Response from developer
Oh no! We're so sorry for any inconveniences you may have faced. We would be happy to take a look and resolve any outstanding concerns. Please reach out to us via Facebook or Twitter with your contact info and someone will follow up with you directly.
Convenient when works
I love being able to use my banking app. However, quite often the deposit feature has issues. The photo capture feature glitches out and logs me out of app entirely or can not deposit because of an error message. It often takes me three to four times to get the deposit through.
Best app
I enjoy the convenience of the app when it comes to accessing my accounts. Sometimes (rarely) you have to contact the office…THIS IA THE MOST HORRIBLE EXPERIENCE. If the branch is busy or if you all the customer service number, the calls are re-routed to a call bank which is horrible! I expected more from the Citadel but expectations do lead to disappointment.
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Mobile deposit needs improvements
I am new to Citadel. I made Mobil deposit first time today. Well, after I deposited, I got confirmation email including message “ Citadel Mobil deposit “ must be noted next to signature. I came back as I just signed check without noted “ Citadel Mobil deposit “. There was no option edit image or delete transaction. I tried to mobile deposit again with note “ Citadel Mobil deposit “ without success. I waisted my time!!!! How about add reminder about “ Citadel Mobil deposit “ before finalizing transaction ? Now credit union will cancel my Mobil transaction and I would need to do it again and it will take additional days.
I recently changed financial institution and moved to Citadel. The previous bank had this “ Mobil deposit “ reminder before transaction is finalized. You Mobil application does not have it. You have to learn how to build successful Mobil application. I am sure I will find something else , just started my business with Citadel. Alla Zilberman
I recently changed financial institution and moved to Citadel. The previous bank had this “ Mobil deposit “ reminder before transaction is finalized. You Mobil application does not have it. You have to learn how to build successful Mobil application. I am sure I will find something else , just started my business with Citadel. Alla Zilberman
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Response from developer
Thank you for your feedback. We understand how annoying that must be. We are working on a solution.
Good app to have installed
I like the app. It has all the functions I need for a mobile environment. It installed easily and with few questions. And when I had a question, I was able to call and get an answer to my question.
The only item I would suggest improving is the photo-deposit feature. If the lighting isn’t quite right, you get a cryptic message. If the background isn’t enough of a contrast you get a cryptic message(the same one!). And if the hand written endorsement on the back isn’t to the app’s liking....yes....same cryptic message.
The only item I would suggest improving is the photo-deposit feature. If the lighting isn’t quite right, you get a cryptic message. If the background isn’t enough of a contrast you get a cryptic message(the same one!). And if the hand written endorsement on the back isn’t to the app’s liking....yes....same cryptic message.
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Response from developer
Thank you so much for your review and your feedback on the remote deposit feature. We apologize for any inconvenience you may have experienced and appreciate you bringing this to our attention.
Keeps getting better!
This app has been getting better and better as tome goes on. There are more features and enhancements that have come about in a most opportune time when in-person visits can be hazardous to your health. With this app, you can do more and more (almost like dealing with a teller) and if you have questions or concerns, just send a message within the app, easy-peasy! Someone always gets back to you usually within 24 hrs! And that’s great. Now we (they, Citadel) must work on weekend contact (phone a real person) options for emergencies, like adding a card to Apple Pay and getting the card authorized. Not a real severe problem but waiting for Monday to roll around is frustrating. All in all, I wish other banks/financial institutions adopted this way of doing business.
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Response from developer
Hi, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better. If there is anything we can do for you, just let us know on our Facebook or Twitter.
