Easy to use & not many glitches!
I enjoy using this app & find it pretty easy to work with. I hardly ever encounter any problems or "bugs" with it either. I can't say I've used a lot of the functions available on the app, so my review is based on mainly using the app to check my account balance & activity, but I've also used the mobile deposit feature quite a few times & I would recommend it.
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New logo
I have been a customer of Citadel for a number of years. I have been using bill pay to pay most of my bills. I do not believe it is user-friendly and you must go through so many functions to actually get to the billpayer screen.
When you said your program had been revamped and updated I was really looking forward to a more user-friendly billpayer system. All I see is a new logo. You’ve put in a lot of time and money but I do not see where you have improved it for your customers. Because I have a direct deposit I will probably stay with the system because it’s so difficult to change, that does not mean I’m happy with it.
Judy McVitty
When you said your program had been revamped and updated I was really looking forward to a more user-friendly billpayer system. All I see is a new logo. You’ve put in a lot of time and money but I do not see where you have improved it for your customers. Because I have a direct deposit I will probably stay with the system because it’s so difficult to change, that does not mean I’m happy with it.
Judy McVitty
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Great service
This app is excellent. I’m able to take care of all my account needs using the app. I like the chat feature. I get a quick response and excellent attention to any concern I may have. I have taken advantage of the Card Control feature which sends an alert every time there is any activity on my credit cards.
My only suggestion would be to add the option to “see password “ on the sign in page. I see other banks have this feature. It saves time and allows for accurate entry of password. As it is now, if I am not super careful and miss key the password, alerts are sent and it’s too much. Simply adding that feature would help. Otherwise, great service.
My only suggestion would be to add the option to “see password “ on the sign in page. I see other banks have this feature. It saves time and allows for accurate entry of password. As it is now, if I am not super careful and miss key the password, alerts are sent and it’s too much. Simply adding that feature would help. Otherwise, great service.
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Navigating takes some getting used to, but available info is great
The options I have in this app are great- there are so many. I can apply for a card, review my acct details, make payments, transfer funds- even to outside accts, and see a bunch of other stuff I forget at this moment. I log in to make a payment, but finding the page to do that isn’t straight forward, I have to find it every month. But support is always available, so my forgetfulness is frustrating for only a second.
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finally getting it right
app offers good flexibility and has consistent interface with web browser version. use it almost everyday.
had more ease of use in the past. have to click thru too much stuff to get to the stuff i need.
should offer some user customization to add and assign buttons to things *I* commonly use.
transferring funds section takes up too much screen space - can’t see funds available because of all acct info
had more ease of use in the past. have to click thru too much stuff to get to the stuff i need.
should offer some user customization to add and assign buttons to things *I* commonly use.
transferring funds section takes up too much screen space - can’t see funds available because of all acct info
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Love Citadel and the App
Over the years I’ve had many bank accounts at multiple banks. Citadel is by far, the best bank I’ve ever banked with.
The app had a few quirks in the beginning but now is better than ever. Everything is laid out very simply so there is no confusion.
I love banking with Citadel and using the app makes it so much more convenient!
The app had a few quirks in the beginning but now is better than ever. Everything is laid out very simply so there is no confusion.
I love banking with Citadel and using the app makes it so much more convenient!
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Great app
You can see all your accounts. See all the activity, transfer money from one account to another. It’s fantastic. The only thing I would add is a freeze your account option like Discover has. If you misplace your debit card but don’t think it’s stolen it would be nice to freeze your accounts while you’re looking for it, without canceling the card. But still I love the app and highly recommend it to everyone who banks at Citadel.
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Loyal Customer
I’ve been with CITADEL for a long time. I definitely enjoy having access to my accounts at my fingertips at any given moment. Being able to transfer $$$ between accounts without having to step into the bank or waiting in lines. Occasionally when I have had to go into any given branch the service is accurate and professional. Thank you!!!
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Awesome Staff
Been with Citadel since moving here in January of 1999. The staff were always helpful and caring. Had a few glitches that happened when my account was hacked not only did they report it to the FBI the replaced the missing money along with the service charges I received when my account became overdrawn. But they help track down the individuals responsible for it. Another time a needed a quick loan to purchase a vehicle. I had the money in my hand in half an hour. Great people, cashiers/tellers are always friendly so are the service representatives. A big thank you from the Spath family.
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Ok but basic
This app needs updates to navigation. Going back to accounts shouldn’t take you to the top of the page. If you are 1/2 way down the page and you click into an account, when you navigate back to see all accounts you should pick up right where you left off 1/2 way down the page. Simple tweaks like this would make it a much better app.
You should also be able to permanently turn off the tips at the top of the page. After years of use, I don’t need to know how to move accounts around.
You should also be able to permanently turn off the tips at the top of the page. After years of use, I don’t need to know how to move accounts around.
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