Best Banking App I’ve found!
So I’ve been a citadel user my entire life which is 19 years. Never have had a single problem, and the app is amazing! You can transfer funds from account to account super easily, it’s safe and secure, you can submit a check through the app, you can check every single change made to your account and more! Not sponsored, highly suggest!
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Mediocre
The features change without rhyme or reason. Often they change them to contradict with current features.
Example, I’ve been using fingerprint access for months. Then on day I start getting pop ups on login if I want to start using fingerprint access. Regardless of what option I choose, I’m denied access to my account. Then I step through fairly weak security steps to get back to where I was months ago. Next day, I’m hit with the same gibberish. Frustration. Add in the it’s a fairly feature weak application to begin with, that’s why I give it 2 stars. Not one star because they haven’t exposed my personal information...yet.
Example, I’ve been using fingerprint access for months. Then on day I start getting pop ups on login if I want to start using fingerprint access. Regardless of what option I choose, I’m denied access to my account. Then I step through fairly weak security steps to get back to where I was months ago. Next day, I’m hit with the same gibberish. Frustration. Add in the it’s a fairly feature weak application to begin with, that’s why I give it 2 stars. Not one star because they haven’t exposed my personal information...yet.
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Very Convenient - Bill Pay Could Use Improvement
I’ve been using this app for years and generally I’m very happy with it. I find it well organized and easy to use. The only issues I have are with the Bill Pay section. They show you three dots next to a payee, suggesting a pull down menu, but when you select the dots there are no choices. Canceling or revising a payment is cumbersome, so adding that choice to the pull down menu would be an improvement.
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Many options for your banking!
Im very pleased with all those banking functions that this app allows. E-Pay, transfers between my accounts, getting in touch with the Customer Service... all this has worked just perfectly fine within the app. Am also pleased with the design and the easy to navigate menu.
Citadel is Good, App is Poor
I am happy with the customer service at Citadel when I speak to a person there, but their app has a long way to go. It feels like it is several generations behind where other banking apps are (Capital One for example). Specific things that should be made better are adding an option to make a principal payment on a loan (not just regular payments in advance- this actually costs customers money) and not having to click the blue links to access statements.
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Slow when Face ID
I have been a member of Citadel FCU for almost 20 years. I have absolutely no problems with thier services what so ever. This application on the other hand is annoying. I have a XS Max and use the Face ID with most of my financial services. I literally have no issues with the other apps. This one will acknowledge Face ID, but then take a very long time to load my accounts or it goes to the loading screen and never loads my accounts. This is very annoying. There have been times when I close it and then open it two or times before it finally loads my account. Citadel please fix this and bring it up to the standard your institution has established through out your other services.
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Hate it
This app is awful to be honest. And maybe its not the app so much as Citadel's system in general. You cant make payments by credit/debit card through the app, like almost any other app. Money has to be transferred from your bank account, to a Citadel account, which you'll then use to pay off your other Citadel account... Just a pointless way for Citadel to tie up your money. Furthermore, when I finally was able to make my payment by credit card, my account number came up invalid. I eventually figured out the issue, through Google searches, but beforehand I called Citadel customer service to fix the issue and the representative was extremely unhelpful and couldn't verify my account number with me, despite all of the information I was able to give her because apparently without your account number first, no further information can be accessed. Yeah, Citadel's kinda trash.
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Long Time Citadel Member.... Excellent
I worked at AEFCU, before it changed to Citadel (20+ Years ago). I’ve gone through every step of their online banking and then later on mobile. I’ve never had any major issues that weren’t resolved shortly later with updates.
Since the start of their mobile apps: regular bug/issue updates and many updates to improve the user experience. As a family, we bank with another C.U., but I’ve held on to my Citadel Accts, for my private accts.
I only rate apps that are extremely impressive. That being said, this is either my 1st or 2nd review that I went any further than rating the ***** stars. If your on the fence, give this one a try.
Since the start of their mobile apps: regular bug/issue updates and many updates to improve the user experience. As a family, we bank with another C.U., but I’ve held on to my Citadel Accts, for my private accts.
I only rate apps that are extremely impressive. That being said, this is either my 1st or 2nd review that I went any further than rating the ***** stars. If your on the fence, give this one a try.
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Good banking
I really love my bank, but my account not problem with them is after banking with them for almost 6 years, I was declined for a debt consolidation loan because they only looked at a TransUnion report which doesn’t give them the full view and knowledge of my credit report. Instead they gave me a hard inquiry and a lame false excuse. I really needed my banks help. But again, I appreciate them and will continue banking with Citadel!!!
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Love Citadel, & the App but . . .
i love citadel and the app is great but one small thing that i find “less than great” is having to scroll down the menu to select “Log Out”. i have some accounts in another bank and their app has “Log Out” as the first option up top. it’s hands down one of the things you end up doing most — and it’s a small thing but it’s incredibly more convenient to have it up top!
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