Easy and thoughtful
I’ve tried banking apps from other banks, local and National, and ASB’s app feels like it was made by an actual app developer with experience in user interface and user experience.
First Hawaiian Bank and Wells Fargo’s website and app banking, for example, are clumsy, ugly, and lack features like seeing images of past deposited checks changing bank account nicknames.
It’s the little things that go a long way.
First Hawaiian Bank and Wells Fargo’s website and app banking, for example, are clumsy, ugly, and lack features like seeing images of past deposited checks changing bank account nicknames.
It’s the little things that go a long way.
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Asb mobile banking by far the best out there
I like the American Savings mobile banking app. What makes it stand out for me is how you can see each transaction and it subtracts the amount of that transaction in real time so you have an up to date balance. Even when they show pending, your balance is what it shows. The pending transaction have already been subtracted from your total balance. I have accounts at other banks as well, I won’t mention any names, but they dont do that, and if you’re making a lot of purchases with your debit card and you have a couple bills that come out automatically each month, it’s very easy to loose track, if your pending transactions aren’t accounted for in real time, and god forbid all of your funds have been depleted, and you’re tapped out, but your balance shows you have funds, because the pending transactions haven’t been accounted for, and they don’t show each individual transaction, you unknowingly decide to purchase a $2 hot dog, they slap you with a nice little $30 overdraft fee, each time you do it. That is why I appreciate the ASB debit card system. That is actually the reason I use this bank. It’s the little things that can make a huge difference. Aloha
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Banking Online
ASB Hawai’i has make banking online such a breeze. I’ve always been incredibly disorganized and irresponsible with my spending and saving of money. Being able to transfer and keep track of my finances on my phone has helped me tremendously. I can quickly make money decisions anywhere at anytime. As a non user of technology, even I can use the ASB app easily. Mahalo American Savings for helping me and honestly my entire ‘Ohana with our banking needs.
Aloha Mr. Todd Nakaoka
Aloha Mr. Todd Nakaoka
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Problem with Depositing Checks
Sadly, this ASB was "updated" around a week ago and now it has new bugs. It used to work perfectly. I now have problems with depositing a business check via the ASB mobile app. For some reason, the ASB system repeatedly rejected the check deposit because it didn't like the image of the endorsement on the back of the check. For whatever it is worth, the check was perfectly endorsed; hence, I tried again and again... No luck. I read in the Apple comments section that you need to take pictures of checks with as much light as possible!!! That tip helped me a lot and the check was eventually deposited via the ASB app. However, the web developers at ASB need to get this very annoying glitch fixed as soon as possible.
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Love the app just wish had a bit MORE
IM SO STUPID! Ok so… I was informed that doing such a thing was not allowed. That’s transfer, wire money from another BANK to your ASB. IDK WHY… I continue to listen and believe this person?! If I could ONLY SLAP EM’ for saying shut back then and now denying they said it! Anywho… love the app and EVERYTHING it has so far. I just hope you add more features soon. IDK WHAT?! But whatever it is… I’m sure it’ll be AWESOME!
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This review is for baby boomers and older only
Sharing what I learned. A teller suggested I talk to a specialist to help make my banking easier. To be polite I listened because that’s what our generation does. If you’re used to calling for balances or going to bank to move money around there is a way to do all of that and more on your phone 24/7. Ask the teller to have a specialist sit with you and show you how to down load app and use the app. Then go home and try it. Super easy and super convenient. Balances in less time than a call to the automated line. Way less time than driving to bank. You’ll be extremely surprised at how much you like it. I received a $7 refund check fro my eye doc. Since it was so small I waited until I had business at bank. Then I remembered you can take a picture of the check and deposit it from your phone on the app. I took an chance and did. Sooooo easy to deposit checks now. Then I was about to call for a balance and remembered I could use the app. Sooo fast, so easy. The only thing is you have to remember your login and password. Otherwise too easy. That’s my review hope it helps someone.
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Dada
Great app, would like to see a section on questions asked with directions to knowledge steps to resolve questions, such as setting up a bill pay service and instructions on how to change debit amounts. With current USPS delays, bill pay by check for my monthly mortgage payment was late with my mortgage holder sending many late notices to me. With bill pay by check may not be as reliable, request ASB site provide instructions on how to setup auto debit with other financial institutions so that transactions can be electronically.
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Does the job
I guess does the job if you want to look at your transactions and balances. Some features like Activity Center does not work where you can view your transactions. You apply the filter but it always comes back with zero results. Also, the notifications timing when you logged into your app does not always match with when you actually logged in and I know that’s given me a few scares. I have seen ASB Hawaii trying to do some maintenance and improvements over the last year but haven’t really experienced what’s changed. In the future if possible, I’d like to see the app be more interactive and user friendly.
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ASB App Rating
I really like that the app is well-designed and the interface is simple to use. I especially like that I can deposit checks to my account from the convenience of my own home, using my mobile (iPhone). American Savings Bank has a great user-interface design team! My hats off and kudos for streamlining the process, making things more convenient for your member/clients.
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Over the counter transaction
I went to your Maui Lani branch at Foodland two weeks ago to deposit a check to pay our mortgage. I noticed that there was one client being serviced by the teller and there was no queue.
While I was filling out my deposit slip , one of your employees was asking me questions if I have my atm card. I said I don’t have one . Then I proceeded to do the deposit slip. Then your employee again told me that I can make a check deposit on line. It seems that there one employee that does this every day since the pandemic .
I totally understand your concern about this. They asked me questions every time I make a deposit. It’s annoying already . I do banking on line sometimes. I’m sure that this time , most of your clients if not all , are already informed about doing transactions on line.
I was rushing that day and your employee keep asking me questions. There was no line on the teller so I asked if I can make a deposit...
I hope you have to be more lax now about this matter because the state have eased some restrictions already.
While I was filling out my deposit slip , one of your employees was asking me questions if I have my atm card. I said I don’t have one . Then I proceeded to do the deposit slip. Then your employee again told me that I can make a check deposit on line. It seems that there one employee that does this every day since the pandemic .
I totally understand your concern about this. They asked me questions every time I make a deposit. It’s annoying already . I do banking on line sometimes. I’m sure that this time , most of your clients if not all , are already informed about doing transactions on line.
I was rushing that day and your employee keep asking me questions. There was no line on the teller so I asked if I can make a deposit...
I hope you have to be more lax now about this matter because the state have eased some restrictions already.
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