Great bus drivers!
I take Metrobus 38B round trip Arlington /DC. Its route through Georgetown & GWU has many visitors from out of town including those seeking medical evaluation. The bus drivers are uniformly knowledgeable, helpful & efficient. Their patience with people who are overwhelmed by the traffic, schedules of different transportation options is above what I have observed in many cities in US & abroad.
My 1st difficulty in more than a decade using Metro bus & train was last evening (Wed 11/12) at 8 pm. I went into Clarendon Metro station to check on time it opened since I had an appointment at 7:15 am & Metro website says individual stations may have different opening & closing times.
The kiosk had a msg card stating the Metro station attendant was away & would retuned shortly. I waited for 45 min. & finally returned home & took my chances with the am train. It worked out OK in spite of a separate incident leading to Metro police arriving & train stopped for almost 10 min. Staff were so calm during entire incident.
Metro & ARL do a great job. Thank you!
My 1st difficulty in more than a decade using Metro bus & train was last evening (Wed 11/12) at 8 pm. I went into Clarendon Metro station to check on time it opened since I had an appointment at 7:15 am & Metro website says individual stations may have different opening & closing times.
The kiosk had a msg card stating the Metro station attendant was away & would retuned shortly. I waited for 45 min. & finally returned home & took my chances with the am train. It worked out OK in spite of a separate incident leading to Metro police arriving & train stopped for almost 10 min. Staff were so calm during entire incident.
Metro & ARL do a great job. Thank you!
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Does the job
Bug noticed as of June 16th 2024: bus stops will display busses traveling in the opposite direction. For example, when looking at a bus stop on the 33 route with busses headed south/east, I see busses labeled as traveling north. Not sure if these are all south east bound busses that are mislabeled, or if the data for the stop across the street is somehow "spilling" into the one I'm looking at. Either way, it makes the app seem buggy and like the information isn't reliable. Developers, please address this.
Otherwise, it's fine. I use it almost daily.
Otherwise, it's fine. I use it almost daily.
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Whoever was in charge of app placement needs to be fired.
Taken a walk with me. Imagine, if you will, that circumstances out of your control cause you to be lose track of time one morning - a morning you have to go to work.
Imagine you’re rushing, getting ready, trying to see when the next bus comes. You load up your friendly Metro app to check the times and before it displays an ad before it shows you the information you need to know. Or rather, it should show you the information you need to know. Imagine what if some genius decided that you can’t the bus or train times or use any part of the app without watching an ad first. AND THEN imagine that if that ad doesn’t load, you can’t do anything about it.
That’s what happened to me. Twice this week. This insane app wouldn’t load the ads no matter what I tried (including closing the app and reopening it) so I couldn’t check the times and I missed my bus twice.
This app and the amount of ads it serves you is ridiculous. You’re literally better off using Apple/Google maps, praying they’re feeding you accurate times, and for any questions regarding service outages, just ask a Metro employee at a station. I hate this app.
Imagine you’re rushing, getting ready, trying to see when the next bus comes. You load up your friendly Metro app to check the times and before it displays an ad before it shows you the information you need to know. Or rather, it should show you the information you need to know. Imagine what if some genius decided that you can’t the bus or train times or use any part of the app without watching an ad first. AND THEN imagine that if that ad doesn’t load, you can’t do anything about it.
That’s what happened to me. Twice this week. This insane app wouldn’t load the ads no matter what I tried (including closing the app and reopening it) so I couldn’t check the times and I missed my bus twice.
This app and the amount of ads it serves you is ridiculous. You’re literally better off using Apple/Google maps, praying they’re feeding you accurate times, and for any questions regarding service outages, just ask a Metro employee at a station. I hate this app.
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Helpful but confusing, no support from developer
The app is helpful though inaccurate when there are any delays (partly due probably to Metro’s inability to notify the app platform). And, at least for trains, the app often gives two different destinations for the same train, sometimes not even oldest arikns on the same line. When the app shows an orange line train with destinations “New Carrollton” and Largo,” there’s a problem. The orange line doesn’t go to both of those places. The help/support option is truly useless. After months of waiting for clarity about the issue and a follow up inquiry, I’ve heard nothing from Dixon Mobility.
Certainly based on my new I won’t be paying to upgrade to the premium version of a mediocre app.
Certainly based on my new I won’t be paying to upgrade to the premium version of a mediocre app.
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Format Probs
I have only had a problem with the “ghost busses” a couple times thankfully but the main problem is the ads.
I get it, you have to have ads if you want the app to remain “free”. It’s annoying especially when you’re in a hurry, but whatever.
But oh my god, the little X at the top right corner to exit the ads is so close we can barely click on it. I get irate every time. If they could at least make it to where the ad goes away after a few seconds or at least just move it down and away from the edge of the screen. Because now is not the time I’m wanting or willing to succumb to an ad, let me find my bus.
I get it, you have to have ads if you want the app to remain “free”. It’s annoying especially when you’re in a hurry, but whatever.
But oh my god, the little X at the top right corner to exit the ads is so close we can barely click on it. I get irate every time. If they could at least make it to where the ad goes away after a few seconds or at least just move it down and away from the edge of the screen. Because now is not the time I’m wanting or willing to succumb to an ad, let me find my bus.
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Big problems - here are 3
The app has gotten worse over time, esp with its ads.
1. I just updated the app, and lost all favorites - and apparently other data as well - bus stops are no longer showing up in the map or listed under bus lines. Update disabled app.
2. Ads are ubiquitous, arise multiple times in a short process, are loud, and are sometimes difficult or impossible to close (supposedly the latter was fixed by the above update?). The ads can make it take 2-3 times as long to check a bus arrival tine - deadly for a situation when seconds and minutes matter.
3. And the underlying data is terrible - the "ghost buses" that zoom past and were not on the app, the buses that are on the app as 10, then 8, then 4 minutes away then are no longer coming, the bus that's 3 minutes away from you for 15 minutes, etc. A significant portion of the time that I *can* use the app its data has these glitches.
Is this app sponsored by Uber, to make the bus as inconvenient and slow as possible?! Needs fixes.
1. I just updated the app, and lost all favorites - and apparently other data as well - bus stops are no longer showing up in the map or listed under bus lines. Update disabled app.
2. Ads are ubiquitous, arise multiple times in a short process, are loud, and are sometimes difficult or impossible to close (supposedly the latter was fixed by the above update?). The ads can make it take 2-3 times as long to check a bus arrival tine - deadly for a situation when seconds and minutes matter.
3. And the underlying data is terrible - the "ghost buses" that zoom past and were not on the app, the buses that are on the app as 10, then 8, then 4 minutes away then are no longer coming, the bus that's 3 minutes away from you for 15 minutes, etc. A significant portion of the time that I *can* use the app its data has these glitches.
Is this app sponsored by Uber, to make the bus as inconvenient and slow as possible?! Needs fixes.
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Constantly wrong
Multiple times per week the app will show an arrival time for my train only to be WILDLY inaccurate when I get to the station. For instance, just today I checked the app when I was getting ready for work and saw my train was expected at 8:16. I get to the station and it’s jumped to 8:24 per the station monitors with no metro alert and no train/signal malfunctions.
With the constant inconsistencies in train schedules (silver line looking at you), I have to rely on this app every morning to know what time to leave so I can get to work on time- this is BASIC stuff! With the shutdown of Metro Hero, this app NEEDS to be better.
With the constant inconsistencies in train schedules (silver line looking at you), I have to rely on this app every morning to know what time to leave so I can get to work on time- this is BASIC stuff! With the shutdown of Metro Hero, this app NEEDS to be better.
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Fraud Alert - DO NOT DOWNLOAD OR USE THIS APP
I downloaded the app and was forced to enter credit card information for my “free account”. I awoke less than 24 hours later with fraudulent charges to multiple cards. The first card I entered was rejected and I received a notification that the card I entered wouldn’t work for some reason. I entered another…same message. A third card was finally accepted and it’s all very clear in hindsight that my stupidity was multiplied by three so these thieves could get not just one card, but three. I should have known better.
THIS IS DISPICABLE!!! APPLE NEEDS TO BE AWARE!!!
THIS IS DISPICABLE!!! APPLE NEEDS TO BE AWARE!!!
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Missing Bus Route W8
Dear Developer,
When I downloaded this app a few years back, the bus route for the W8 schedule was available to view. I am not sure what happened, but now the bus route has disappeared. I typed W8 route in the search engine of the app and the route directions does not appear. It only appears for the W6 route instead. As a disabled rider with mobility issues the W8 bus stops in front of the building I reside in. Since being disabled I have to come to rely on this bus and rail to get to and from where I need to go on a weekly basis. Rectifying this issue would be beneficial to my neighbors as well as others that utilize this bus route for their needs as well. Thank you.
When I downloaded this app a few years back, the bus route for the W8 schedule was available to view. I am not sure what happened, but now the bus route has disappeared. I typed W8 route in the search engine of the app and the route directions does not appear. It only appears for the W6 route instead. As a disabled rider with mobility issues the W8 bus stops in front of the building I reside in. Since being disabled I have to come to rely on this bus and rail to get to and from where I need to go on a weekly basis. Rectifying this issue would be beneficial to my neighbors as well as others that utilize this bus route for their needs as well. Thank you.
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excellent and accurate
ui can use some modernization.
