DONT USE THIS APP
Do not use this app. I purchased tickets to the Yankees versus Angels on Tuesday May 28. I arrived at the stadium. Everything was fine. My tickets were available in the SeatGeek gap. The following day on May 29, I purchased tickets to the second game in the series when I arrived at the stadium my tickets were not viewable in the app was already signed into my MLB account which I was prompted to, when I purchased my tickets the previous day. I was outside of Angel Stadium ticket gate for five or six innings trying to get in contact with somebody from SeatGeek until one of the managers for Angel Stadium came out and told me to download the Ballpark app when I download the Ballpark app. My tickets were only viewable in the Ballpark app. They were not viewable on the SeatGeek app. I paid $400 for three tickets and I missed more than half of the game when I brought this issue up to SeatGeek they did not and would not either offer a credit in the app or give me partial refund, they stated that it was user error and that I purchased the tickets late when I purchased the tickets at my home more than 2 1/2 hours before the game even started. If it wouldn’t have been for the Angel stadium manager, I would have never gotten into my game to watch the final three innings. Extremely disappointed in the customer service and customer care.
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Response from developer
Hi There, thanks for the feedback. We're always looking to improve our product, and customer feedback/suggestions are a big part. Technical issues such as yours is definitely a huge headache and we understand how this can impact your experience. If you still require assistance please don't hesitate to reach out to us at hi@seatgeek.com and our team would be more than happy to help get you squared away Thanks for the review and we hope to hear from you soon.
Horrible customer service
I received an error message trying to post my tickets for sale. Seat Geek has no way you can call and talk to anyone. Customer Service rep Luis told me the reason there was an error was “my fault” because my “sift score” was too high. A sift score is something they calculate based on how many times you attempt to sell your tickets. The wonderful solution was to “wait 24 hours and try again” for an event that starts in 36 hours. I explained I tried to post the tickets one time and received that message so not sure how that would be possible. I asked if there was anyone he could connect me with that could help to which he responded “he could escalate the issue and I will hear back from someone in 24 hours” I asked if there was a manager I could speak with and he said no. I asked if there was a phone number I could call to speak to anyone and he said no. I spent the next 7 hours being bounced around from one person to another being told I would be called back “within the hour” “in the next 2-3 hours” and finally “by 9:30pm tonight”. I ended up solving the issue myself, the error was that I was trying to sell the tickets below the amount I purchased them for. There wasn’t a person that works for this company that could tell me that information in 7 hours and 5+ customer service reps. If you have any issue with anything this company has no idea how to help you, no one you can speak with and absolutely no intent on resolving your issue. Good luck
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Response from developer
Hi There, thanks for the feedback. We're always looking to improve our product, and customer feedback/suggestions are a big part. Please don't hesitate to reach out to us at hi@seatgeek.com if you still require assistance. Thanks for the review.
Don’t be dumb
I recently bought tickets to a Hozier concert after Ticketmaster (the verified seller) sold out as I desperately wanted to go. I kept seeing things about tickets being non-transferable and I had no idea what that meant. I assumed it would be fine since SeatGeek gave no warnings on that issue. However, I keep seeing things online through research that my tickets would not work. The venue itself would tell me my tickets would not work while SeatGeek customer service told me it would. I believed that SeatGeek could be lying due to wanting to maintain face or something. However, I could not risk the long drive for my tickets to not work as I would have been devastated. I did not go to the concert after reading many sources online (including the venue) that my tickets would not work. SeatGeek offers a return for credits; however, they said I would only be able to get it if I tried 72 hours before the concert date. They did not offer a refund but said I could sell my tickets. How could I sell tickets to a concert that already happened?? Safe to say, I’m annoyed and upset that I lost close to $400 for nothing. And I cannot even get it back. I would say to not make my mistake and wait for the verified sellers, especially for non-transferable events.
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Response from developer
Hi There, thanks for the feedback. We're always looking to improve our product, and customer feedback/suggestions is a big part of that. Please don't hesitate to reach out to us at hi@seatgeek.com if you still require assistance. Thanks for the review.
Great but…
It’s awesome but why can’t I switch the pricing into CAD? It only shows and buys in USD.
Currently scamming me out money they owe me
This app and company can’t be trusted. Either their customer service is guided to delay proper support and extend payout durations or their support is TOTALLY incompetent. Over the past two months I’ve had problems both receiving tickets I bought on their app and getting paid for tickets I sold on their app. Both were miserable failures with total time spent mailing and chatting with their support currently over 5 hours (and counting). As of now, it’s been 3 weeks since I sold tickets via their app and I still don’t have my money. The event ended two weeks ago. All of my banking info was entered correctly and verified multiple times. Support can’t answer basic questions or provide any actual support to get me my money (>$400). They tell me to re-enter my banking info as if they are guessing what the problem might be. I have to wait either hours or days between email replies - each time I have to initiate the follow up. Sell tickets via Seat Geek knowing you might never get your money owed paid out! Buying certified resale tickets via Seat Geek is very cumbersome if they are from another ticketing company. Seat Geek won’t/can’t deliver the ticket barcodes via their app for download. So, you have to download and access the tickets on the other sight…and as you can imagine the two companies don’t interact well with one another. Buy resale tickets knowing that you might spend hours retrieving them.
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Response from developer
Hi there, thanks for the feedback. We're always looking to improve our product, and customer feedback/suggestions is a big part of that. Thanks for the review.
Missing out
Can’t wait until it works in Australia
Currently scamming me out money they owe me
This app and company can’t be trusted. Either their customer service is guided to delay proper support and extend payout durations or their support is TOTALLY incompetent. Over the past two months I’ve had problems both receiving tickets I bought on their app and getting paid for tickets I sold on their app. Both were miserable failures with total time spent mailing and chatting with their support currently over 5 hours (and counting).
As of now, it’s been 3 weeks since I sold tickets via their app and I still don’t have my money. The event ended two weeks ago. All of my banking info was entered correctly and verified multiple times. Support can’t answer basic questions or provide any actual support to get me my money (>$400). They tell me to re-enter my banking info as if they are guessing what the problem might be. I have to wait either hours or days between email replies - each time I have to initiate the follow up. Sell tickets via Seat Geek knowing you might never get your money owed paid out!
Buying certified resale tickets via Seat Geek is very cumbersome if they are from another ticketing company. Seat Geek won’t/can’t deliver the ticket barcodes via their app for download. So, you have to download and access the tickets on the other sight…and as you can imagine the two companies don’t interact well with one another. Buy resale tickets knowing that you might spend hours retrieving them.
As of now, it’s been 3 weeks since I sold tickets via their app and I still don’t have my money. The event ended two weeks ago. All of my banking info was entered correctly and verified multiple times. Support can’t answer basic questions or provide any actual support to get me my money (>$400). They tell me to re-enter my banking info as if they are guessing what the problem might be. I have to wait either hours or days between email replies - each time I have to initiate the follow up. Sell tickets via Seat Geek knowing you might never get your money owed paid out!
Buying certified resale tickets via Seat Geek is very cumbersome if they are from another ticketing company. Seat Geek won’t/can’t deliver the ticket barcodes via their app for download. So, you have to download and access the tickets on the other sight…and as you can imagine the two companies don’t interact well with one another. Buy resale tickets knowing that you might spend hours retrieving them.
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DONT USE SEATGEEK!!!!!! You will regret
This company is garbage and their customer service is a joke. If you have a problem with your order and use the chat feature on the app you talk to someone relatively fast. If they can’t help you right then they say they will email you once they resolved the problem, you probably won’t get that email and will have to contact them again. If you try to call them, you will wait about 25 minutes before talking to someone. If the problem is not resolved in that phone call they say they will email you when they resolved it, which means you will have to contact them again. If they are responsible for you missing your event and you want a refund they say they will put in the request and email you when it’s done. Over a three week span of you contacting SeatGeek several times you finally get an email saying that they will give free tickets to another event. Now, if it was a sporting event it might be aceptable. However, for a concert it’s an insult. How do you refund a once and a lifetime thing? After refusing the tickets you might get a refund three days later.
I’m Never using SeatGeek again and going on all social medias to warn people not to use them. Hopefully this reaches you before you download the app or use SeatGeek
I’m Never using SeatGeek again and going on all social medias to warn people not to use them. Hopefully this reaches you before you download the app or use SeatGeek
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Simply Brilliant!
Highly recommend this show, amazing from start to finish. Completely mesmerising!
Impossible customer service
I’ve had a chain of unfortunate events with these guys and it’s extremely hard to actually get ahold of someone to address your problems. They force you to talk to a bot for a bit before you can message (not speak) to someone who works there. They don’t keep record of any of your past issues so you have to repeat the entire scenario and go through the same troubleshooting process every time instead of them understanding you’ve been over it with them already. This was common for me since one day their representative kept having connection issues and kept getting kicked from the chat. I had to re-explain to three different people just for them to not be able to help. They also will send you their number to call if you bother them enough but it’s an old number that tells you when you call that it’s their old number and refers you back to their app/website to chat. They pretty much do all they can to discourage you from contacting them since that means they have to take responsibility for their lack of customer service. As soon as I finally had my third issue resolved and was able to collect my tickets only a few days before the game, I deleted my account for good. I’ve never had issues like this with other ticket websites.
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