Better than StubHub
10 years ago I bought tickets from StubHub for floor seats to a Pearl Jam show. I informed StubHub that I suspected the tux were fake because not even fan club members had received their tickets (I had tix to other shows via the fan club). StubHub said I could buy without reservation because they stand by any ticket sale. At the venue there were many StubHub signs around. It was going to be an experience. I was 7th in line with my brother to make sure we’d be on the rail when the gates opened. After waiting in line all day when they told us to get our wristbands and asked for tickets they said my tickets were fake. StubHub and security had me get out of line said there was nothing they could do. Despite showing them my correspondence with them prior to buying the tickets, etc, they said they didn’t have anything comparable and gave me tix on the 200 section. The doors opened and I was at the bar and the ticket office called me and they “reconsidered” and magically gave me floor seats. Of course I was no longer anywhere near the front and the experience was ruined.
I’ve never done business with StubHub since. SeatGeek is the only reseller I will use. They have yet to let me down like their competition.
I’ve never done business with StubHub since. SeatGeek is the only reseller I will use. They have yet to let me down like their competition.
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Miserable Customer Experience
What a truly terrible experience I had to go through these previous 5 days. I bought tickets tickets to an event a few days ago and waited a day or two to follow up to understand where my tickets could be. Usually throughout most ticket exchanges I receive the ticket within 24 hours. I ended up speaking with just about 5 customer support reps where each time they let me know the issue had been “escalated”; which in reality meant they would contact the seller. The seller did not respond until today, and I was then notified there was a “Barcode glitch” with the system. “ and customer support then informed me that the seller wanted to send me the tickets through email outside of the application to which I said no for authentication reasons. I ended up asking for a refund since my group and I were over waiting around to even know if we were going to get legitimate tickets, and didn’t want to attend the event anymore. Seat Geek’s “back up team” rejected the request and their stance was “shut up and take the tickets whenever you get them later, and forget that you went through this experience.” I’m not one to get angry, but I am so put off by this experience I’ll never use this service again. Good riddance.
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Horrible Customer Service
Didn’t receive my tickets until after the event had started, and that’s after being on the phone with customer service for almost an hour before the event. Seat Geek Rep couldn’t get a hold of the seller that was supposed to send me the tickets, so instead he kept insisting that I already had the tickets and that I was trying to rip them off. After sending screenshots of my account information and tickets page, which he insisted I do to prove I wasn’t lying, and being placed on hold numerous times, I finally received my tickets after I demanded a refund because the event had already started. When I asked for a refund it was denied because they falsely claim I had the tickets all along. I made every attempt on my part to prove I didn’t have the tickets, and followed their troubleshooting instructions carefully in hopes of having my tickets appear; it wasn’t until I asked for a refund that the tickets magically appeared on my app. Seat Geek broke the number one rule as a middle man in the service they manage, TRUST. Can’t use this service again if can’t trust them to provide your tickets in an adequate amount of time.
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First and LAST time buyer.
First and last time buyer from Seat Geek. Purchased tickets for the Chicago Fire vs Inter Miami game at Soldier Field in October, hours before the announcement of Messi coming to the MLS. Purchased tickets for 7 rows behind the Inter Miami bench for $160/ticket. Got a confirmation email, charged my card and everything, received an email telling me I would have my tickets within a couple hours. 12 hours pass and I get an email stating that the tickets were pulled by the seller and they would be refunding my card for the purchase. I wonder why. Can you say PRICE GOUGING?! Go back on the website and they are literally available for $650 PER TICKET!
I call Seat Geek and the representative is a rude gentleman telling me he’s received multiple calls like this and there’s nothing they can do. He then offered me a $25 voucher for each ticket. Are you kidding me?! Tickets literally went up $500 a piece! I ask to speak to a supervisor, none available but they will call me back. Supervisor (Alice) literally called me at 10:15 PM CST while I was sleeping. I call back after the weekend, supervisor isn’t available but will call me back. Literally waited over a week after sending multiple emails to their customer service team (Nicole) and they stopped responding.
TRASH service. TERRIBLE customer service. Go to Ticketmaster! They would never do this.
I call Seat Geek and the representative is a rude gentleman telling me he’s received multiple calls like this and there’s nothing they can do. He then offered me a $25 voucher for each ticket. Are you kidding me?! Tickets literally went up $500 a piece! I ask to speak to a supervisor, none available but they will call me back. Supervisor (Alice) literally called me at 10:15 PM CST while I was sleeping. I call back after the weekend, supervisor isn’t available but will call me back. Literally waited over a week after sending multiple emails to their customer service team (Nicole) and they stopped responding.
TRASH service. TERRIBLE customer service. Go to Ticketmaster! They would never do this.
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5 Stars until today
So I’ve bought tickets to numerous events through Seat Geek and haven’t had any problems until today. I purchased tickets for the Indianapolis 500, I got my tickets just fine, my issue is with the formatting of the tickets I had. The tickets only showed my Box, Section, and Seat. For those of you familiar with Indianapolis Motor Speedway, you’ll immediately see the problem with that. IMS is a massive facility, so there are multiple different grandstands for seating, and each grandstand uses the same box, section, and seating labels. Imagine my surprise when I get to the racetrack and can’t find my seat because I don’t even know which grandstand my seats were located in. None of the track workers were able to help me out, and as a last resort I was about to contact Seat Geek customer support, I clicked the help button and next came up an order confirmation screen, and the grandstand information was THERE. I wasted an hour of running around talking to track workers and ticketing agents to help me, I missed a lot of prerace activities such as driver intros just to find where my seats were, only for it to be hidden behind the help menu, rather than on my actual tickets. If Seat Geek can fix this formatting issue, it’d be 5 stars, but the trouble it caused me today I had to take some stars off. Hopefully someone who runs into this problem will see this review and know where to find their grandstand information.
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SEAT GEEK IS A SCAM!!! DO NOT USE THIS AP!!!!
I made payments using their Affirm service and completed payments in March 2023 for a baseball game in mid May. I read that MLB has a policy of not releasing tickets 48 hours before the event. The trip was out of town and my family and I arrived the night before and still no tickets? I attempted to contact their customer service through a chat because they did not have a phone number listed. The representative stated that there was no record of my tickets but he would conduct and investigation. At noon there was no word from Seat Geek so I made another attempt to contact via chat and was told the samething there was no record of my tickets! 4:00 pm samething no tickets. At this point I needed to drive to the stadium and purchase another set of tickets at the window. Later that night I see an email that was sent literally an hour before the event stating it was sent to the wrong email address. I attempted to get a refund from Seat Geek since the tickets didn’t arrive in a timely manner and they refused because they considered the tickets “fulfilled”!!! I looked up other complaints about Seat Geek and they have a history of double booking the same tickets to multiple customers and refusing refunds!!! Avoid using this app!!!!
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Useless for Canadians
This app is useless for Canadians. MLB left StubHub and partnered with Seat Geek. That’d be great except everything is in US dollars. Hard to sell tickets in US dollars in Canada. Nobody standing outside the stadium wants to exchange their currency from Canadian to US. Thanks MLB Blue Jays. Season ticket holder…When I can’t go I’m stuck with tickets I can’t sell even cheep!
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Never got tickets that were purchased
I purchased tickets to a show at The Grand ole Opry, (which was a bucket list item)through seat geek. Paid $82 in extra fees. I received a confirmation email after purchasing the tickets and was informed that I would get the tickets via email when they were released by the seller. Went to support page the day before the show because I hadn’t received any tickets yet. Was told they still could be released the day of the event. Waited until 9am on show day. Still no tickets. Talked with chat support and was told that the seller had released the tickets to me but since I never got them in an email, he would notify seller and I would hear back “in a few hours”. Still no email and no tickets. Finally after a phone call to support, I was told the tickets were either in my ticketmaster account or AXS account, which I was never told. I finally found the tickets, but was never able to get them on my phone. 3 hours before the event, I still had no tickets to show at the door. I finally talked to a support person from AXS, who told me the venue should be able to see that I purchased the tickets. Thankfully the grand ole opry found where I had purchased them and issued me a lost ticket voucher which I could use for entry. Will never use Seat Geek again!
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Phillies World Series tickets
I give 5 stars because I’m in love with the site, I also am going on a limb and hoping that military personnel and veterans are treated correctly fairly and can be helped out when purchasing. I lost all of the World Series games because of GovX making a mistake and I nstead of opening an email with my tickets it was a refund for my ticket purchase at the beginning of the playoffs. I am now back in Philadelphia. My military time is done and I have to be at the VA hospital every day for treatments. I purchased season tickets for the Sixers which I’ll be using your sleep when I can’t go to games. But I cannot believe is it Phillies tickets are being sold 10 times the face value, not to mention the box office don’t even give you a discount for military during the playoffs but if you go in the shop 25% off merchandise. Who knows how much time I got left on this earth Love her once I’m home to see a World Series, Now I can’t take my kids to see history because thats a years mortgage if I buy 4 tickets standing room which I can’t even do that long , but don’t become StubHub because I have enough connections in sports to take over all the agencies that are robbing people they got them where they are today. $108 yesterday if you got picked out of the raffle! Ten Times over face value, 3 Lakers tickets, three warriors tickets , make an offer
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Misleading and bad business practice
Beware!
The return policy is misleading; you don’t get a refund even if it’s within the same day.
Prices are in US dollars; not Canadian!
On top of that, their fees are crazy.
The return policy is misleading; you don’t get a refund even if it’s within the same day.
Prices are in US dollars; not Canadian!
On top of that, their fees are crazy.
