Leave a Review Doctor On Demand
Skip it
My military doctor told me about this app, and I have now used it twice. Both times I’ve had VERY interesting experiences. It seems that they only employ doctors, and NP’s who hate their jobs and are cranky. Both times I have been rudely spoken to, and lectured over the video chat. They seem to hate prescribing things even if it’s a reoccurring thing you’ve had in the past, and they hate when you know more than them about your own body. The first doctor I ever got on the app was a male, and I didn’t mind even though it was for a UTI. My doctor in real life is a male as well. But he started asking about my medical history, and it got brought up that I had a hysterectomy. We then spent the next 5 minutes awkwardly talking about my hysterectomy, and why I personally wanted one. Which frankly, was none of his business and unrelated to the UTI. Well I ended up going to my military doctor after that and the antibiotics the doctor gave me from this app are garbage and are not nearly strong enough to fight off what I had going on with my UTI. Yesterday I called about a ear issue, that I had already gone to the doctor for and I needed stronger medication, she lectured me as well, and seemed to hate her job. I got lectured and berated over an ear issue I’ve had since I was 1 month old. And she didn’t seem to like that I knew more than her.Show lessCaptain Saladass
Developer Response
Hello Captain Saladass, thank you for taking the time to leave a review. We deeply apologize for the experiences you have had and would like to investigate those interactions to see where we can improve our services. I you would, please email us at support@includedhealth.com with more details so that we can look into what happened.HIGHLY RECOMMEND!
Dr on Demand is exactly what I always needed. I unfortunately suffer from chronic mental health conditions that cause me to often neglect my physical health and I nearly always leave a lot of medical needs untreated bc often depression and fear of leaving my home. Although I do have a provider outside of Dr. On Demand I am extremely grateful to this app for its convenience and the opportunities it provides for me with its many options listed for patients who are currently experiencing an issue. It’s quick, simple with being able to fill out your history and local pharmacy so they have some information on any previous medications, surgeries, allergies, and etc. Its basically like having your own personal file on record! Then with a timely manner you can chose to see the first available doc, or even schedule something and this is all from the comfort of your own home. No waiting room germs, no personal contact with anyone you wouldn’t want to be around. Just you and your chosen provider. Best app yet! Thank you Dr on demand for saving me many unnecessary trips to the emergency room, to an urgent cares… as well as taking care of my medical needs when I would for certain left them untreated if it wasn’t for you!
- E. MarianoShow lessKingian1234
Poor practice
I spoke with a physician twice in one week after my cough/phlegm wouldn’t go away. The 1st physician was extremely polite and told me to call back in a couple of days if my symptoms did not go away. I tried what the physician prescribed which was probably helpful but it didn’t help the cold go away(viral infection). I booked another visit and the second Dr. called back(Dr. Lwin) this physician was the worst physician I’ve ever encountered in my life. I was told to get robitussin and Tylenol which I told her I took before I even made the 1st appointment. When she didn’t like what I was saying she disconnected my call which I didn’t understand. So I reached out to the support team to let them know what happened and I was told they trust there Dr.’s and I should take the over the counter medication she prescribed. I ended up going to the minor med and they prescribed me some antibiotics due to the nature and how long I had the viral infection. The office visit was a waste of money and the Dr. was paid for doing absolutely nothing. I will not recommend this app to anyone and I have deleted this myself. Sorry for the long post but I wouldn’t wish that treatment on anyone so I’m trying to save you the hassle of not using this app. There’s several more teladoc apps that I’ll be checking before I download them. Until then I’ll be making office visits.Show lessQDully
Amazing as Always!!
Dr. Rachel Kennedy is AMAZING!! She listens to what you have to say and she incorporates your feelings and suggestions into your plan of care (as long as they are appropriate to the situation). Dr. Kennedy is very respectful of your feelings and she goes above and beyond to come up with the best treatment plan for your individual situation. My son is special needs and she is absolutely excellent with him and he loves her. Dr. Kennedy is a top notch physician and being a nurse myself for many years, there are not many physicians out there like her. Dr. Kennedy has ALL the qualities a great physician should have! Dr. Kennedy, thank you for being so wonderful to us! Thank you Doctors on Demand for providing this type of service. We live in a rural area and it is a drive for us to go to see a provider. This has taken a lot of the pressure off of us having to get ready, drive to the doctor’s office to be seen and having long wait times to be taken back to actually see the doctor, going to the pharmacy and so on. By the time we get home it turns out being an all day process. Having visits via telemedicine has eliminated almost all of that process and it still leaves us with the rest of the day to do the other things we are obligated to do! Again, thank you Dr. on Demand & Dr. Rachel Kennedy!!Show lessMMG1971
Developer Response
Here at Doctor on Demand, our mission is to improve the world’s health through compassionate care and innovation. We believe that everyone should have instant and affordable access to a board-certified doctor, whenever and wherever needed. Thank you so much for your review!So easy and affordable
Not only is this one of a few apps that accepts my insurance, the overall price is fairly affordable even without insurance. I have utilized more than one doctor on this platform now, I reserved my review until after I had a few interactions to compare. I’m glad to saythat everything related to app and the providers network has really been quick, easy, an admit an at of true caring. Utilizing the providers on this network has actually felt better than going in to be seen by an urgent care or overworked, understaffed, and underpaid medical practice. the care I received was honest, accurate, and came with advice for a referral when they believed I needed to be seen in person. Additionally, when the roz for specialty care, it was suggested, and there was no ridiculous back-and-forth when further care was needed. I felt important within the context of the clinical relationship. I am a provider myself, and I know that the clinical relationship is so important when it comes to building trust and healing. I can say that I found this utilizing an app.Show lessShara77
This app has changed my life!
Two years ago, I was depressed and started to shut down physically and mentally. I found out about this app and downloaded it. I was able to find a great psychiatrist! She helped me by talking through my problems and she was able to write a prescription to keep my anxiety and depression controlled. After about nine months, I was able to stop the medication and stop seeing her completely. I transferred over to a LCSW and we talk about once a month. Even though I’m married and have a family, he gives me someone outside of my circle to talk to. Stuff like worries and concerns that I don’t always want to talk to my wife about. My life has done a complete 180 in two years! I now have a healthy relationship with everyone in my family and with people from work. I couldn’t have done this without the app! The ease of sitting somewhere I feel comfortable and talking to someone is alot easier than having to drive somewhere and be in a strange environment. Thank you Doctor on Demand for making things so easy and changing my life!Show lessRanmanning54
Broken connection to insurance (BCBS) and poor customer service
This app and company has had a weeks long (so far) outage with my mainstream insurance company, Blue Cross Blue Shield. I could not connect my insurance in the app on my own bc of a bug in their system that has been present for many weeks, and had to call customer service to have it done for me. While on this call I was told that my insurance rate would not show right away bc of a health care outage that would last up to 24 hours, and that the app would update automatically before my appointment time. It did not. I had my appointment a couple days later and had to overpay for it out of pocket. I then had to call back to ask for a refund, and the system is still down and cannot connect to BCBS. This is huge. DOD is putting all the responsibility on the user for all communication and are holding my out of pocket money bc they cannot get their system right for weeks. I now want my out of pocket money back and I cannot have it. I just talked to customer service again and was told it would be days before it’s fixed and I can have my money back. They opened a ticket for me finally, but I still have to call back if I don’t see the refund in a few days. This should not be the responsibility of the user, and should not have happened in the first place!Show lesscmdjdkcicushsksu
Developer Response
Thank you for your feedback and we are deeply sorry for the inconvenience. Please share more details with us at member-support@includedhealth.com, so we can improve your experience.Great providers minus 1 and occasional tech issue!
Every provider myself and my son have seen on this app(minus one) has been great. They’re caring and do everything they can to help you and to provide all treatment needed. The one provider acted like I was disturbing her and her day. She acted like why are you here and out visit lasted maybe 2 minutes because she made me feel like such a bother to her so I dropped her and moved on to a new provider who has been great!!! Prescriptions have been sent immediately with no delays and I truly am so glad to have found this app and these providers. I will say I’ve had a few technical issues with getting the video to work or the link to work and missed an appt which can be frustrating because there is a charge of $129 if appt is missed like this afternoon I was in a complete panic and couldn’t get it to work so I had to reschedule so that makes me nervous when it happens because that’s very steep for me being a single mom. So, that would be my only issue with the app itself. I still give 5 stars because the great providers def out weigh the small tech issues.Show lessdragons gold fire
Great Visits, Poor Customer Service
The app works great if you don’t need customer service!
I’ve been using this app for nearly a year for telehealth visits. I have had very good care from the providers on the app and have only the best things to say about them.
The app itself, though, has several issues. First, I’ve had providers cancel on me as no-shows multiple times. The last time, the provider was marked as “offline”—presumably no longer providing care through the app, but my appointment was still set up. This makes me wonder if providers are capable of canceling appointments through the app, and if not, this is a serious bug. More frustrating is the lack of support through the app and through customer service. I received a notice in March through my health insurance that a December telehealth visit had not been covered. I immediately wrote to customer service through the app portal’s messaging service asking for a detailed bill so I could prepare to pay. No response, even after a follow up a week later. Two weeks after my initial message, I received a bill via email from the service with only 5 days to pay. My receipt online still says the visit was free. I still have two outstanding visits and would to schedule more but I am waiting to hear from customer service before I do.Show lessmoocowbsu
Rough Start, But Better
I now have a psychiatrist and a therapist. Getting a therapist on the app was not easy, but I have one now and I am pleased.
I don’t like the overcharging for a psychiatrist visit. My psychiatrist could not do an intake in the 45 minute initial appointment and all follow on appointments were 15 minutes and she needed 2 more 15 minute appointments to finish my intake and that cost me my $33 co- pay for all of those. A second 30 or 45 minute appointment should have been used. Not cool.
The app works well. Actually it works better than platforms used by some of my other doctors through different health systems including Stanford which I would have expected to have a wonderful and stable app, but this is far better and easier to use.
I gave this app 5 stars, but I would have given it 4.25 stars if given the option due the issues I described above. I had 5 or 6 therapists cancel appointments with me at the last minute without getting a phone call. Not cool. I had blocked time in my day for the appointments and in one case it forced me to cancel a home physical therapy appointment that was to take place right before that because she was running late and would have run into my therapy appointment. As fast as I cancelled the home appointment, I got a message that the Drs. On Demand therapist cancelled - 30 minutes before the appointment. That was simply not professional.
Also - I messaged support about this and never got a response.Show lessD Berk
