Leave a Review Doctor On Demand
Great Service from Provider, App Tricky
Once I got through to customer support, I was able to schedule an appointment and see a provider in just a few minutes. The provider was great and was able to send my prescription to my pharmacy instantly. However, I was on hold with customer support for 20 minutes before I figured out how to add my pharmacy to the visit. You cannot even schedule a visit without adding a pharmacy and the search option to look up a pharmacy was not allowing me to select any of the pharmacies that populated. The only way for me to select a pharmacy was to use the map view, which is more difficult because you have to zoom in and pan around a lot. The customer support agent advised me to connect to wifi and/or use the web browser instead of using the app on my phone for a smoother experience. I was trying to use the app on my phone during my break at work, so that would not have been possible. Overall, I would definitely use the app again because the provider service was good, but I am only giving it 3 stars because of the long wait with customer support and because finding the pharmacy on the map for the first time was difficult.Show lessCA Disney Enthusiast
Bad CS and slightly scammy
The only reason someone is using this type of service is if they’re sick and need prescription meds. While I had a pleasant and fast $79 7-minute conversation with a doc, they never sent the rx! I am very sick and don’t want to wait until tomorrow or the next day. I called, was told there was a 4 hour waiting period before they could resubmit. I called back 4 hours later, was told they would submit a ticket. How long will that take? Not sure, depends how many people ahead of you. The best way, I was told, to get it fixed quickly is to just meet with the practitioner again. Okay sounds good. Oh but you have to pay another $79. Meanwhile the day is not getting any longer and it’s the weekend when pharmacies close early. You know what I did? I went to urgent care which I should’ve done in the first place. You ever see those memes “you had one job”? They CLEARLY could not get that job done. I guess if the only thing you want is to talk to a doctor but not get any medication, then it’s probably fine. They can bill my credit card $79 in seconds but can’t submit a prescription in a day? Nonsense. WASTE OF MONEY AND TIME.
Update: they finally resolved my ticket and sent the Rx on MONDAY - two days later. AWFUL customer service.Show lessWw1222
Seems great until you need something
I HIGHLY discourage anyone from using DOD for healthcare. It seems convenient, and it is, but this is a business and you will be treated like a customer and not a patient. You can’t reach your doctor, you can only talk to customer service who don’t note things properly so no one ever knows what the situation is. They take days/weeks to respond to you about anything, including issues with medication refills. They will cancel your appoint without notice and without apology but will charge you $140 if you cancel/reschedule for whatever reason. I was charged $140 instantly because my insurance changed because my company was bought out and they wouldn’t let me reschedule when I could afford the full fee and charged me full price and wiped my bank account leaving me without the ability to buy essentials. In addition, I still didn’t get to have the appointment and they won’t fill my medication without it. They are awful and it is clear what they value in this business. I think it’s probably a good back up thing to have in case you have a sick kid late one night, but DO NOT use this company for ongoing care/regular appointments. It really is shameful.Show lessbbbbbbbbbbhbbbbbbbbbbbb
A wonderful new way to seek help with a therapist.
If you are thinking “ maybe” I should try this...... DO YOURSELF A FAVOR, MAKE AN APPOINTMENT!!! I hesitated. making an appointment for a very long . The concept was so foreign to me. Did I want to open up my soul to someone on the phone? How strange would that be? Well I decided to take a leap of faith. I couldn’t be happier that I did. It has been so easy. It has turned out to be just like the “ typical therapy”, when you talk in person. There are several benefits as well. No traffic to deal with. I don’t have to iron any clothes! I save on gas, and these prices are climbing! Also, I don’t have to subject myself to an increase risk of being exposed to the Covid -19 virus. That alone, is a perfect reason to try it. Plus, if by chance you do not like it this way, you do not have to continue. You do not sign up for anything mote than 1 visit at a time. Try it, you will be happy you did. I know I am.Show lessorcas, oceans+3
The doctor and staff are not on the same page
I don’t like to say bad things about companies but my experience since 2019 has been far different than what it was when I first used the app. The representatives just regurgitate their memorized lines and don’t work to resolve issues. I saw a Dr on July 18 who told me to test for Covid after the visit. If the test was positive she told me just simply call back and we will change your letter for work and discuss any changes to meds. I guess the doctor thought that was something she could say because I called a couple hours later when I found out I was Covid positive and the representative took notes and submitted to a documentation team. It’s now Tuesday 19 and I didn’t hear back from anyone. I called and the representative stressed me out saying you have to pay for another visit if you need the doctor and basically read me her entire protocol. This app has great doctors but terrible service team. I would go with this app unless no other option was available. I had to see another dr in another app who was more flexible and had a team that backed them up to provide me good care at home. Having Covid limited me from showing up anywhere and I really thought Dr+ was going to help me. They really let me down and took 75 dollars without asking for insurance. Bummer I used to rave about them.Show lessTutor mike
Absolutely horrible.
It’s bad that my insurance pays for this, but I now refuse to use it anymore. I’ve been seeing a therapist on here for over a year now every week and never missed an appointment. Then life happened and I fell asleep right before my appointment. I woke up to find Doctor on Demand had charged me $99. I called customer service to see what I could get done about it. They outright refused to do anything about it even though they openly admitted to have done the same thing. They even laughed at me when I tried to reason with them. The only thing they cared about was that they got my money and they didn’t have to go through my insurance company to do it.
This app is also horrible at best. I have the best internet available in my area and I still get “bad connection” messages all the time or even disconnected sometimes. Not to mention having to wait sometimes 30-45 minutes just to see a doctor.
I’m uncertain where the positive reviews for this place came from but they are unfounded. This may have been the best thing going when it came out, but there is a lot of better telehealth services available now at a lower price point.Show lessolivia p136
Very disappointed!
I’ve been using doctor on demand for my teenagers. My insurance covers it and I was very excited about the convenience and that the kids could see bios and pick their own providers!!…. Sounded great! Except you CANNOT reach the providers in between appointments and out-of-the-blue after 4 months of consecutive weekly appointments with the same provider my credit card was billed $179 with no notice! When I called they said my insurance became “unattached” … long story short, after talking to my insurance company THEY had not sent in the providers credentials my insurance asked for therefore my insurance couldn’t send payment so Doctor on Demand didn’t feel the need to tell me there was an insurance error and just helped themselves to charging my card! Then told me either my kids appointments had to be canceled or it would continue being charged for THEIR error! I cannot believe their lack or customer service when they’re supposed to be a mental health company.
Also, my daughter had an “emergency” situation. she needed to speak to her provider and we were told they could “take a message” but you can only do one message at a time and until they “close” it on their end you’re unable to message again and have to call. They still do not get the provider to call you. I was astonished at the lack of care! I’ve NEVER had that with mental health previously. Very very disappointingShow lessKJ0125
Nice doctors, terrible customer service
The doctors on this app have been knowledgeable, helpful and personable. The customer service on the app though is really terrible. I had an appointment with the doctor for an infection and they called in an RX order to my pharmacy. One hour later my pharmacy notified me the medication ordered was out of stock and that they reached out to the doctor for a different antibiotic. By the end of the day I still had not heard anything from my pharmacy. I followed up with customer support on the app - sent 3 emails and called the “24/7” phone support 3 times to try to get them to have the doctor I saw to call in a different RX.
After 2 days of receiving no response and still having an infection, I had to pay again to see a doctor to get a proper RX. I have still received no response from customer service by the way about the pharmacy request for a different medication. If you’re looking for medical care here this is not the place to get it. They might be providing a service but they are not providing medical care when needed. If I went to an in-person who just didn’t respond to a simple pharmacy request like this, I would not return to their practice. Good idea, poor execution.Show lessmac224578
Easily my favorite doctor’s office
I just used this for the first time ever after learning that it’s now free through my employer. I was nervous at first but my doctor was very friendly, kind, inquisitive, and patient. She was also an active listener who confirmed what I was trying to say and asked questions to learn more. I wasn’t rushed at all or pushed into the usual routine of taking prescriptions and coming back in three months. The Covid pandemic has taught us all that a lot of things can happen during those three months including not being able to go see the doctor at their office. She wrote a prescription, submitted a referral, and prepared a lab order for testing. After our session the app prompted me to choose where I want to do my tests (They use LabCorp and Quest) and then sent my order to the lab and provided me with the labs address, phone number, and hours of operation as well as if walk-ins are accepted. My doctor also offered to submit the information to my Primary Care Provider or submit a request to the Doctor On Demand Care Team to get me a virtual primary doctor also included with my employer benefits. She said I can use either one as my primary or both to just make sure they each have all the latest information so nobody gets their signals crossed. This was a very pleasant experience that I thoroughly enjoyed. That could be because it was from the comfort of my LazyBoy recliner which never hurts! 😉Show lessKitt0190
Mostly pros. Minor cons…
This app is great if you can’t find someone in network near you with your insurance, or you don’t have insurance. You don’t have to go anywhere or wait forever for an appointment! You can be seen in under 5 minutes depending on the doctor and what time you need help. You can also see lots of different types of doctors. With that being said, my only cons to this app would be that if you want mental health from a psychiatrist, YOU CANNOT GET CONTROLLED SUBSTANCES FROM THESE DOCTORS!! So if you are on anti anxieties or something for ADHD, for example, they won’t be able to write you an RX. However, any other medication they can and will prescribe. My other only con would be the site/app itself, charging you for your appointment up front. Then if your insurance covers telehealth visits, you either have to wait to be reimbursed or figure out how to you’re getting your money back….it’s just a hassle to have to pay up front every time and then wait a month or longer to see what your insurance is going to do….Otherwise, this is way better than sitting in an office waiting area for however long, or having to take off work during normal 9-5ish hours, since a lot of these tele docs have later hours! This is NOT an ER, or anywhere for emergency care!!! Please don’t think it is!!! If you need stitches, you will need to see someone in person, and ASAP before you bleed out!!! LolShow lessGiselleinSC
