Thanks 327 327 427!
327 327 327 327
Thanks!
Thanks!
Great providers minus 1 and occasional tech issue!
Every provider myself and my son have seen on this app(minus one) has been great. They’re caring and do everything they can to help you and to provide all treatment needed. The one provider acted like I was disturbing her and her day. She acted like why are you here and out visit lasted maybe 2 minutes because she made me feel like such a bother to her so I dropped her and moved on to a new provider who has been great!!! Prescriptions have been sent immediately with no delays and I truly am so glad to have found this app and these providers. I will say I’ve had a few technical issues with getting the video to work or the link to work and missed an appt which can be frustrating because there is a charge of $129 if appt is missed like this afternoon I was in a complete panic and couldn’t get it to work so I had to reschedule so that makes me nervous when it happens because that’s very steep for me being a single mom. So, that would be my only issue with the app itself. I still give 5 stars because the great providers def out weigh the small tech issues.
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Great Visits, Poor Customer Service
The app works great if you don’t need customer service!
I’ve been using this app for nearly a year for telehealth visits. I have had very good care from the providers on the app and have only the best things to say about them.
The app itself, though, has several issues. First, I’ve had providers cancel on me as no-shows multiple times. The last time, the provider was marked as “offline”—presumably no longer providing care through the app, but my appointment was still set up. This makes me wonder if providers are capable of canceling appointments through the app, and if not, this is a serious bug. More frustrating is the lack of support through the app and through customer service. I received a notice in March through my health insurance that a December telehealth visit had not been covered. I immediately wrote to customer service through the app portal’s messaging service asking for a detailed bill so I could prepare to pay. No response, even after a follow up a week later. Two weeks after my initial message, I received a bill via email from the service with only 5 days to pay. My receipt online still says the visit was free. I still have two outstanding visits and would to schedule more but I am waiting to hear from customer service before I do.
I’ve been using this app for nearly a year for telehealth visits. I have had very good care from the providers on the app and have only the best things to say about them.
The app itself, though, has several issues. First, I’ve had providers cancel on me as no-shows multiple times. The last time, the provider was marked as “offline”—presumably no longer providing care through the app, but my appointment was still set up. This makes me wonder if providers are capable of canceling appointments through the app, and if not, this is a serious bug. More frustrating is the lack of support through the app and through customer service. I received a notice in March through my health insurance that a December telehealth visit had not been covered. I immediately wrote to customer service through the app portal’s messaging service asking for a detailed bill so I could prepare to pay. No response, even after a follow up a week later. Two weeks after my initial message, I received a bill via email from the service with only 5 days to pay. My receipt online still says the visit was free. I still have two outstanding visits and would to schedule more but I am waiting to hear from customer service before I do.
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Rough Start, But Better
I now have a psychiatrist and a therapist. Getting a therapist on the app was not easy, but I have one now and I am pleased.
I don’t like the overcharging for a psychiatrist visit. My psychiatrist could not do an intake in the 45 minute initial appointment and all follow on appointments were 15 minutes and she needed 2 more 15 minute appointments to finish my intake and that cost me my $33 co- pay for all of those. A second 30 or 45 minute appointment should have been used. Not cool.
The app works well. Actually it works better than platforms used by some of my other doctors through different health systems including Stanford which I would have expected to have a wonderful and stable app, but this is far better and easier to use.
I gave this app 5 stars, but I would have given it 4.25 stars if given the option due the issues I described above. I had 5 or 6 therapists cancel appointments with me at the last minute without getting a phone call. Not cool. I had blocked time in my day for the appointments and in one case it forced me to cancel a home physical therapy appointment that was to take place right before that because she was running late and would have run into my therapy appointment. As fast as I cancelled the home appointment, I got a message that the Drs. On Demand therapist cancelled - 30 minutes before the appointment. That was simply not professional.
Also - I messaged support about this and never got a response.
I don’t like the overcharging for a psychiatrist visit. My psychiatrist could not do an intake in the 45 minute initial appointment and all follow on appointments were 15 minutes and she needed 2 more 15 minute appointments to finish my intake and that cost me my $33 co- pay for all of those. A second 30 or 45 minute appointment should have been used. Not cool.
The app works well. Actually it works better than platforms used by some of my other doctors through different health systems including Stanford which I would have expected to have a wonderful and stable app, but this is far better and easier to use.
I gave this app 5 stars, but I would have given it 4.25 stars if given the option due the issues I described above. I had 5 or 6 therapists cancel appointments with me at the last minute without getting a phone call. Not cool. I had blocked time in my day for the appointments and in one case it forced me to cancel a home physical therapy appointment that was to take place right before that because she was running late and would have run into my therapy appointment. As fast as I cancelled the home appointment, I got a message that the Drs. On Demand therapist cancelled - 30 minutes before the appointment. That was simply not professional.
Also - I messaged support about this and never got a response.
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Great Service from Provider, App Tricky
Once I got through to customer support, I was able to schedule an appointment and see a provider in just a few minutes. The provider was great and was able to send my prescription to my pharmacy instantly. However, I was on hold with customer support for 20 minutes before I figured out how to add my pharmacy to the visit. You cannot even schedule a visit without adding a pharmacy and the search option to look up a pharmacy was not allowing me to select any of the pharmacies that populated. The only way for me to select a pharmacy was to use the map view, which is more difficult because you have to zoom in and pan around a lot. The customer support agent advised me to connect to wifi and/or use the web browser instead of using the app on my phone for a smoother experience. I was trying to use the app on my phone during my break at work, so that would not have been possible. Overall, I would definitely use the app again because the provider service was good, but I am only giving it 3 stars because of the long wait with customer support and because finding the pharmacy on the map for the first time was difficult.
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Bad CS and slightly scammy
The only reason someone is using this type of service is if they’re sick and need prescription meds. While I had a pleasant and fast $79 7-minute conversation with a doc, they never sent the rx! I am very sick and don’t want to wait until tomorrow or the next day. I called, was told there was a 4 hour waiting period before they could resubmit. I called back 4 hours later, was told they would submit a ticket. How long will that take? Not sure, depends how many people ahead of you. The best way, I was told, to get it fixed quickly is to just meet with the practitioner again. Okay sounds good. Oh but you have to pay another $79. Meanwhile the day is not getting any longer and it’s the weekend when pharmacies close early. You know what I did? I went to urgent care which I should’ve done in the first place. You ever see those memes “you had one job”? They CLEARLY could not get that job done. I guess if the only thing you want is to talk to a doctor but not get any medication, then it’s probably fine. They can bill my credit card $79 in seconds but can’t submit a prescription in a day? Nonsense. WASTE OF MONEY AND TIME.
Update: they finally resolved my ticket and sent the Rx on MONDAY - two days later. AWFUL customer service.
Update: they finally resolved my ticket and sent the Rx on MONDAY - two days later. AWFUL customer service.
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Seems great until you need something
I HIGHLY discourage anyone from using DOD for healthcare. It seems convenient, and it is, but this is a business and you will be treated like a customer and not a patient. You can’t reach your doctor, you can only talk to customer service who don’t note things properly so no one ever knows what the situation is. They take days/weeks to respond to you about anything, including issues with medication refills. They will cancel your appoint without notice and without apology but will charge you $140 if you cancel/reschedule for whatever reason. I was charged $140 instantly because my insurance changed because my company was bought out and they wouldn’t let me reschedule when I could afford the full fee and charged me full price and wiped my bank account leaving me without the ability to buy essentials. In addition, I still didn’t get to have the appointment and they won’t fill my medication without it. They are awful and it is clear what they value in this business. I think it’s probably a good back up thing to have in case you have a sick kid late one night, but DO NOT use this company for ongoing care/regular appointments. It really is shameful.
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A wonderful new way to seek help with a therapist.
If you are thinking “ maybe” I should try this...... DO YOURSELF A FAVOR, MAKE AN APPOINTMENT!!! I hesitated. making an appointment for a very long . The concept was so foreign to me. Did I want to open up my soul to someone on the phone? How strange would that be? Well I decided to take a leap of faith. I couldn’t be happier that I did. It has been so easy. It has turned out to be just like the “ typical therapy”, when you talk in person. There are several benefits as well. No traffic to deal with. I don’t have to iron any clothes! I save on gas, and these prices are climbing! Also, I don’t have to subject myself to an increase risk of being exposed to the Covid -19 virus. That alone, is a perfect reason to try it. Plus, if by chance you do not like it this way, you do not have to continue. You do not sign up for anything mote than 1 visit at a time. Try it, you will be happy you did. I know I am.
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Not for Australia
I attempted to create an account, entered all my details and it would not let me submit due to my phone number. Even using the correct area code.
Please help
Please help
The doctor and staff are not on the same page
I don’t like to say bad things about companies but my experience since 2019 has been far different than what it was when I first used the app. The representatives just regurgitate their memorized lines and don’t work to resolve issues. I saw a Dr on July 18 who told me to test for Covid after the visit. If the test was positive she told me just simply call back and we will change your letter for work and discuss any changes to meds. I guess the doctor thought that was something she could say because I called a couple hours later when I found out I was Covid positive and the representative took notes and submitted to a documentation team. It’s now Tuesday 19 and I didn’t hear back from anyone. I called and the representative stressed me out saying you have to pay for another visit if you need the doctor and basically read me her entire protocol. This app has great doctors but terrible service team. I would go with this app unless no other option was available. I had to see another dr in another app who was more flexible and had a team that backed them up to provide me good care at home. Having Covid limited me from showing up anywhere and I really thought Dr+ was going to help me. They really let me down and took 75 dollars without asking for insurance. Bummer I used to rave about them.
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