Absolutely horrible.
It’s bad that my insurance pays for this, but I now refuse to use it anymore. I’ve been seeing a therapist on here for over a year now every week and never missed an appointment. Then life happened and I fell asleep right before my appointment. I woke up to find Doctor on Demand had charged me $99. I called customer service to see what I could get done about it. They outright refused to do anything about it even though they openly admitted to have done the same thing. They even laughed at me when I tried to reason with them. The only thing they cared about was that they got my money and they didn’t have to go through my insurance company to do it.
This app is also horrible at best. I have the best internet available in my area and I still get “bad connection” messages all the time or even disconnected sometimes. Not to mention having to wait sometimes 30-45 minutes just to see a doctor.
I’m uncertain where the positive reviews for this place came from but they are unfounded. This may have been the best thing going when it came out, but there is a lot of better telehealth services available now at a lower price point.
This app is also horrible at best. I have the best internet available in my area and I still get “bad connection” messages all the time or even disconnected sometimes. Not to mention having to wait sometimes 30-45 minutes just to see a doctor.
I’m uncertain where the positive reviews for this place came from but they are unfounded. This may have been the best thing going when it came out, but there is a lot of better telehealth services available now at a lower price point.
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Very disappointed!
I’ve been using doctor on demand for my teenagers. My insurance covers it and I was very excited about the convenience and that the kids could see bios and pick their own providers!!…. Sounded great! Except you CANNOT reach the providers in between appointments and out-of-the-blue after 4 months of consecutive weekly appointments with the same provider my credit card was billed $179 with no notice! When I called they said my insurance became “unattached” … long story short, after talking to my insurance company THEY had not sent in the providers credentials my insurance asked for therefore my insurance couldn’t send payment so Doctor on Demand didn’t feel the need to tell me there was an insurance error and just helped themselves to charging my card! Then told me either my kids appointments had to be canceled or it would continue being charged for THEIR error! I cannot believe their lack or customer service when they’re supposed to be a mental health company.
Also, my daughter had an “emergency” situation. she needed to speak to her provider and we were told they could “take a message” but you can only do one message at a time and until they “close” it on their end you’re unable to message again and have to call. They still do not get the provider to call you. I was astonished at the lack of care! I’ve NEVER had that with mental health previously. Very very disappointing
Also, my daughter had an “emergency” situation. she needed to speak to her provider and we were told they could “take a message” but you can only do one message at a time and until they “close” it on their end you’re unable to message again and have to call. They still do not get the provider to call you. I was astonished at the lack of care! I’ve NEVER had that with mental health previously. Very very disappointing
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Nice doctors, terrible customer service
The doctors on this app have been knowledgeable, helpful and personable. The customer service on the app though is really terrible. I had an appointment with the doctor for an infection and they called in an RX order to my pharmacy. One hour later my pharmacy notified me the medication ordered was out of stock and that they reached out to the doctor for a different antibiotic. By the end of the day I still had not heard anything from my pharmacy. I followed up with customer support on the app - sent 3 emails and called the “24/7” phone support 3 times to try to get them to have the doctor I saw to call in a different RX.
After 2 days of receiving no response and still having an infection, I had to pay again to see a doctor to get a proper RX. I have still received no response from customer service by the way about the pharmacy request for a different medication. If you’re looking for medical care here this is not the place to get it. They might be providing a service but they are not providing medical care when needed. If I went to an in-person who just didn’t respond to a simple pharmacy request like this, I would not return to their practice. Good idea, poor execution.
After 2 days of receiving no response and still having an infection, I had to pay again to see a doctor to get a proper RX. I have still received no response from customer service by the way about the pharmacy request for a different medication. If you’re looking for medical care here this is not the place to get it. They might be providing a service but they are not providing medical care when needed. If I went to an in-person who just didn’t respond to a simple pharmacy request like this, I would not return to their practice. Good idea, poor execution.
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Easily my favorite doctor’s office
I just used this for the first time ever after learning that it’s now free through my employer. I was nervous at first but my doctor was very friendly, kind, inquisitive, and patient. She was also an active listener who confirmed what I was trying to say and asked questions to learn more. I wasn’t rushed at all or pushed into the usual routine of taking prescriptions and coming back in three months. The Covid pandemic has taught us all that a lot of things can happen during those three months including not being able to go see the doctor at their office. She wrote a prescription, submitted a referral, and prepared a lab order for testing. After our session the app prompted me to choose where I want to do my tests (They use LabCorp and Quest) and then sent my order to the lab and provided me with the labs address, phone number, and hours of operation as well as if walk-ins are accepted. My doctor also offered to submit the information to my Primary Care Provider or submit a request to the Doctor On Demand Care Team to get me a virtual primary doctor also included with my employer benefits. She said I can use either one as my primary or both to just make sure they each have all the latest information so nobody gets their signals crossed. This was a very pleasant experience that I thoroughly enjoyed. That could be because it was from the comfort of my LazyBoy recliner which never hurts! 😉
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Mostly pros. Minor cons…
This app is great if you can’t find someone in network near you with your insurance, or you don’t have insurance. You don’t have to go anywhere or wait forever for an appointment! You can be seen in under 5 minutes depending on the doctor and what time you need help. You can also see lots of different types of doctors. With that being said, my only cons to this app would be that if you want mental health from a psychiatrist, YOU CANNOT GET CONTROLLED SUBSTANCES FROM THESE DOCTORS!! So if you are on anti anxieties or something for ADHD, for example, they won’t be able to write you an RX. However, any other medication they can and will prescribe. My other only con would be the site/app itself, charging you for your appointment up front. Then if your insurance covers telehealth visits, you either have to wait to be reimbursed or figure out how to you’re getting your money back….it’s just a hassle to have to pay up front every time and then wait a month or longer to see what your insurance is going to do….Otherwise, this is way better than sitting in an office waiting area for however long, or having to take off work during normal 9-5ish hours, since a lot of these tele docs have later hours! This is NOT an ER, or anywhere for emergency care!!! Please don’t think it is!!! If you need stitches, you will need to see someone in person, and ASAP before you bleed out!!! Lol
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Review from Peter Wright Dec.30/21
As a visiting Canadian, I needed medical advice/ medication. I am so delighted to have received excellent medical advice ( Tracy Brooks NP) and a prescription for needed medicine. Thank you !!
Used to be great
Used to be great !!! They are now just like all the money hungry places that is happening lately around world u sneeze n u have covid take off work or school for two weeks for what a cold ? Not everything is covid or maybe they want it to be ? Head was hurting three days n a cold called dr on demand they told me u most likely have covid if not better few days goto dr ,, ok even if I did have covid wouldn’t you start me on a antibiotic ? Nope he said get some rest humidifier n I’ll send in a antihistamine?? Seriously
So next day goes to doc you have a sinuous infection no need for a pcr test sense they been recalled n not right anyway he’s a antibiotic thank god there are still some caring docs left in this world ,, guess what here I’m not 12 hours later already feeling great the next day I woke up like a new person back to myself incredible now there respond to my post will be we state they we are only virtual we take covid very seriously blah blah blah ,,, ok take it seriously then n start me on a antibiotic n liquid steroids maybe something ,,,, not just put me on a allergy blocking medicine , so listen up if you have a cold an ear ache they will most likely tell u you have covid n send you nothing anyway so save your money goto doc or there are plenty other online doc now a days that are great if you don’t want to go into the germy waiting rooms n perhaps get covid for real ,, I wouldn’t waste your money here! Goodluck
So next day goes to doc you have a sinuous infection no need for a pcr test sense they been recalled n not right anyway he’s a antibiotic thank god there are still some caring docs left in this world ,, guess what here I’m not 12 hours later already feeling great the next day I woke up like a new person back to myself incredible now there respond to my post will be we state they we are only virtual we take covid very seriously blah blah blah ,,, ok take it seriously then n start me on a antibiotic n liquid steroids maybe something ,,,, not just put me on a allergy blocking medicine , so listen up if you have a cold an ear ache they will most likely tell u you have covid n send you nothing anyway so save your money goto doc or there are plenty other online doc now a days that are great if you don’t want to go into the germy waiting rooms n perhaps get covid for real ,, I wouldn’t waste your money here! Goodluck
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Primary Doctor Retires - Patient without a doctor
Within the past few months our family primary doctor retired. She was a wonderful doctor and will be missed. I thought I had time to research and find another primary pretty quickly - then I got strep. So I was now a patient without a doctor. Thank goodness for Doctor on Demand! I am one that doesn’t do well with new tech and try to stay away from it so the thought of seeing a doctor on video or through my phone made me weary. All the tech stuff that could go wrong or how can they really see what’s going on etc etc etc- Well we’ll we’ll- I could not have been more WRONG! The doctor was super nice, made me feel at ease and even helped me with some tips and tricks I could use at home to help me get well and stay well. I can’t thank Doctor on Demand and Dr. Witherspoon enough! This story ends with a person on the mend and a patient WITH a Doctor on Demand! 🤠👍 Be Well!
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Time is of the essence!
Later are the days of a long drive, a sign I , and a wait for being seen. Enable notification, and after 15-30 minutes (most drives to a doctors office) you get a notification to sign into the app and within 5 minutes you are being seen. Most doctors I’ve seen have been very informative and interact well. Some better than others. Obviously all visits are virtual, so privacy is easily obtain, confidentiality, and comfort with convenience at the front of service. Doctors notes and are posted with instant access on app.
Obvious limitations are that of physically being present, so honesty and your ability to interact via FACETIME needs to be met for best results. Take direction well, answer truthfully and you’ll have great results. If it’s an emergency GO TO THE HOSPITAL. Thanks, and awesome app! Used several times for diagnosis and direction, also doctors notes and returns for work if I’m cleared health screening wise.
Obvious limitations are that of physically being present, so honesty and your ability to interact via FACETIME needs to be met for best results. Take direction well, answer truthfully and you’ll have great results. If it’s an emergency GO TO THE HOSPITAL. Thanks, and awesome app! Used several times for diagnosis and direction, also doctors notes and returns for work if I’m cleared health screening wise.
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Hard to get help
Update: 7 months later, My 3rd and last visit. Tired of giving this company try after try. Months later today I tried to get insulin but she would not for the life of me prescribed me any insulin, she kept giving me the run around to not get on it and your site kept giving me Dr.‘s out of my state so they couldn’t help me and I kept having to reconnect. When it comes to a refill on medications I wish you would let us know what’s required before hand in order to request a refill because I kept having to get up and look for proof that I take the medicine.
She couldn’t see the bottle sticker so I had to scramble through papers to find the prescription and she wouldn’t give me my insulin because I didn’t “have proof” because she couldn’t see the writing on the sticker. Also when I was sick with a sinus infection they prescribed me only steroid pills that didn’t work, I needed Antibiotics or at least both type of medications to help clear up the infection. The connection on the app is awful. I had to use my laptop to do the video call instead. And at times their connections were so bad they had to call my phone number to talk to me instead of a video call.
She couldn’t see the bottle sticker so I had to scramble through papers to find the prescription and she wouldn’t give me my insulin because I didn’t “have proof” because she couldn’t see the writing on the sticker. Also when I was sick with a sinus infection they prescribed me only steroid pills that didn’t work, I needed Antibiotics or at least both type of medications to help clear up the infection. The connection on the app is awful. I had to use my laptop to do the video call instead. And at times their connections were so bad they had to call my phone number to talk to me instead of a video call.
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