Leave a Review Doctor On Demand
Used to be great
Used to be great !!! They are now just like all the money hungry places that is happening lately around world u sneeze n u have covid take off work or school for two weeks for what a cold ? Not everything is covid or maybe they want it to be ? Head was hurting three days n a cold called dr on demand they told me u most likely have covid if not better few days goto dr ,, ok even if I did have covid wouldn’t you start me on a antibiotic ? Nope he said get some rest humidifier n I’ll send in a antihistamine?? Seriously
So next day goes to doc you have a sinuous infection no need for a pcr test sense they been recalled n not right anyway he’s a antibiotic thank god there are still some caring docs left in this world ,, guess what here I’m not 12 hours later already feeling great the next day I woke up like a new person back to myself incredible now there respond to my post will be we state they we are only virtual we take covid very seriously blah blah blah ,,, ok take it seriously then n start me on a antibiotic n liquid steroids maybe something ,,,, not just put me on a allergy blocking medicine , so listen up if you have a cold an ear ache they will most likely tell u you have covid n send you nothing anyway so save your money goto doc or there are plenty other online doc now a days that are great if you don’t want to go into the germy waiting rooms n perhaps get covid for real ,, I wouldn’t waste your money here! GoodluckShow lesswin0202
Primary Doctor Retires - Patient without a doctor
Within the past few months our family primary doctor retired. She was a wonderful doctor and will be missed. I thought I had time to research and find another primary pretty quickly - then I got strep. So I was now a patient without a doctor. Thank goodness for Doctor on Demand! I am one that doesn’t do well with new tech and try to stay away from it so the thought of seeing a doctor on video or through my phone made me weary. All the tech stuff that could go wrong or how can they really see what’s going on etc etc etc- Well we’ll we’ll- I could not have been more WRONG! The doctor was super nice, made me feel at ease and even helped me with some tips and tricks I could use at home to help me get well and stay well. I can’t thank Doctor on Demand and Dr. Witherspoon enough! This story ends with a person on the mend and a patient WITH a Doctor on Demand! 🤠👍 Be Well!Show lessvernswild
Time is of the essence!
Later are the days of a long drive, a sign I , and a wait for being seen. Enable notification, and after 15-30 minutes (most drives to a doctors office) you get a notification to sign into the app and within 5 minutes you are being seen. Most doctors I’ve seen have been very informative and interact well. Some better than others. Obviously all visits are virtual, so privacy is easily obtain, confidentiality, and comfort with convenience at the front of service. Doctors notes and are posted with instant access on app.
Obvious limitations are that of physically being present, so honesty and your ability to interact via FACETIME needs to be met for best results. Take direction well, answer truthfully and you’ll have great results. If it’s an emergency GO TO THE HOSPITAL. Thanks, and awesome app! Used several times for diagnosis and direction, also doctors notes and returns for work if I’m cleared health screening wise.Show lessBriggs 87
Hard to get help
Update: 7 months later, My 3rd and last visit. Tired of giving this company try after try. Months later today I tried to get insulin but she would not for the life of me prescribed me any insulin, she kept giving me the run around to not get on it and your site kept giving me Dr.‘s out of my state so they couldn’t help me and I kept having to reconnect. When it comes to a refill on medications I wish you would let us know what’s required before hand in order to request a refill because I kept having to get up and look for proof that I take the medicine.
She couldn’t see the bottle sticker so I had to scramble through papers to find the prescription and she wouldn’t give me my insulin because I didn’t “have proof” because she couldn’t see the writing on the sticker. Also when I was sick with a sinus infection they prescribed me only steroid pills that didn’t work, I needed Antibiotics or at least both type of medications to help clear up the infection. The connection on the app is awful. I had to use my laptop to do the video call instead. And at times their connections were so bad they had to call my phone number to talk to me instead of a video call.Show lessXaigaa
Convenient & quality care
I started using Dr on Demand because my insurance sent me an email that they covered it and I liked the idea of being able to meet with doctors from my living room. I’m currently working with a psychologist and a psychiatrist and the quality of care is just as good as being in an office except I don’t have to wear pants lol the best part is they are ON TIME. I’ve never had to wait beyond our appointment time to start a session. I did have a connectivity issue once but the customer service team had great service and refunded my copay and didn’t charge my insurance for the visit. I like that I can read a bio about my doctors before I choose to work with them. Some are available the same day and others don’t have appointments available for a few weeks, but I find scheduling options open up a lot more after your initial visit, at least for therapy. Haven’t needed to use it for a medical visit yet but I would totally use this app if I needed an antibiotic or something like that vs having to go into my normal primary care office and waiting an hour or more.
The only downfall to this app is that you cannot get in touch with doctors between appointments. I can imagine why that is, but it would be so awesome if it had a messaging or voicemail service, even if they charged per message or had limitations on how often/what you could use it for.Show lessAshNRo
Completely inept
The communication is a TRAINWRECK.
I saw a doctor online. She was personable, knowledgeable, and did a great job. After that, though, everything came to a screeching halt. I received a message about the referral, then answered with my preference. It seemed a chat set up, so I sent the first message and intended to add the phone number like they asked with the second message. Well, apparently you’re only allowed one response. No worries, I figure. Google is available to us all, right? And the name of the practice in my area was obvious. Nope. Days later I get a message that they need me to provide the number and address, after I called to check where we were in the process. UPDATE: we’re still going back and forth. I’ve REPEATEDLY sent them the exact address, phone number, fax number and contact name and they are sending my referral to practices who don’t even *do* X-rays. Meanwhile, I’m sitting here with a potentially torn ACL. (Doc’s diagnosis) The whole thing seems a callous, uncaring, lazy, ridiculous waste of time while I get to hang out in pain. If I had seen my local doctor, I’d have had X-rays and been to the specialist by now. Not ever using this service again. Reporting them to the BBB.Show lessFriedabean
Get ahead of your illness
Wonderful program! I was able to meet with Dr. Galloway at 3 am my time. I couldn’t sleep, was experiencing many symptoms and knew I needed to get on the problems as soon as possible before they worsened. He was able to listen and get to the bottom of things very quickly. He diagnosed, prescribed, and got me on the road to healing. It’s hard to feel comfortable going into a Dr office or ER during this pandemic, and this program provides around the clock care with well educated and caring medical professionals. Why go somewhere when you can simply stay at home and get the care you need. So pleased and grateful to have gotten the care I need, AND when I needed it. No waiting inside the doctors office or busy ER for me. I have people depending on me, and I was able to get a jump start to feeling better using this service. That’s priceless! Thank you, I highly recommend this program and the services it provides.Show lessBolynners!
BEST VIRTUAL VISiT EVER!!
I had the good fortune of connecting with an amazing Doctor, Dr Sara Folden, and from the time I signed into the app it was less than 5 min and I was being connected with Dr. Folden! Virtual visits can just be kind of uncomfortable bc it is hard to build rapport via phone , but I can tell you from my awesome patient experience with Dr Folden, she has certainly set the high standard all virtual doctors should aim for! She was so engaging, warm, great listener, and just very human! I truly felt like she was concerned about my health! And I found out that this app actually allows you to request your favorite doctor, a benefit I have not seen on some of the other dr apps that seem so cold and sterile, and feeling like you’re being rushed off the phone! This patient experience was truly a wonderfully unexpected pleasure, so THANK YOU DR ON DEMAND I will be recommending you to all my friends and family!! And thank you again, Dr Folden for making me feel so comfortable! You are awesome!!!!
SPShow lesspickett67
The Good and The Not so Good.
The Bad: I was originally seen by a Psychiatrist, because of nightmares that I have started having again, due to past trauma. Including, trauma from over 20 years ago and trauma that took place this year. I get a message from the treating doctor that she has diagnosed me with something that was excluded from my original diagnosis of Bipolar disorder in 1997. This doctor did not listen to me at all, which is horrifying. There has been no communication with this doctor other than a message on the app. I reached to Dr. On Demand concerning this this disturbing matter to no avail. Very disappointing.
The Good: Therapist, Mr. Campbell actually listened and understood the reason for my visit. He gave me a short quiz , that matched closely to the reason I called. This in and of itself demonstrated to me, that Mr. was present and interested in helping with the issues that I am facing. He was really listening, not just there collecting a pay-check. Thank you Mr. Campbell.Show lessButaphlie
Don’t bother
We had a virtual appointment yesterday at 8:30 a.m. The doctor diagnosed strep throat and told us she’d call in an antibiotic. We waited several hours to hear from our pharmacy. Nothing. So we called the pharmacy. They hadn’t received a prescription. So I sent two messages through the app at 1:30. No reply. So I called Doctor on Demand at 4:30 only to find out the prescription had never been sent. They also said providers have 72 hours to sign off on orders. What?! I finally did get a response from the message I sent through the app around 5:45, but it just said it looked like I had called and talked to someone and didn’t need further assistance. Yes, I had talked to someone an hour before, but I was still waiting on the prescription at this point and could have used more help.
So here we are at 10:30 a.m. the next morning still without a prescription called in to our pharmacy. I’m so frustrated and will never use this service again.
We could have gone to our local urgent care, been seen at 9:15 yesterday and would have had a prescription within hours. But I was trying to protect my family. What a complete joke!Show lessBikegrl14
