Leave a Review Doctor On Demand
Long time patient
Getting a refill on a medication is almost impossible! This is the second time in my year and a half that I have had this problem. I submitted a refill request exactly a week ago. Seven days is a reasonable time to give for reply. As of today(day 7). I have yet to see any reply on my request. I spoke to customer service yesterday to have my request filed again and then called again today just to hear customer service tell me that my request has yet to be looked at! I then asked to speak with the manager for customer service and was told that he was too busy for me to talk to and that he (customer service rep)would write down my complaint and escalate it. Nope no use in trusting that to happen. What kind of customer service manager tells customers that he is too busy to speak to them?? So I had to make an appt with a medical dr to call me in a prescription! The actual medical staff MDs are very responsive and understanding they have been amazing! I feel it is a failing procedural process and support staff. Anxiety causing event when the med you need refilled can’t be stopped abruptly!Show lessRefilless
Bad time to be sick!
I’ve used the service a few times successfully. This time when I tried to schedule an appointment it started my count down timer off at 50 minutes. I figured there was a high demand so instead of going in to the Med Clinic I could just wait. The 50 minute counted down to less than 5. I patiently waited and as I watched it reset to over an hour. It did this the next three times for an hour each time! I set it up for texts so it would warn me when I was next. Got my text. Hopped back on and watched it reset again!
Tried to sleep and had a rough night. Next day I’m driving almost 24 hours and my phone alerts me that I had a Dr Ready. I’m using a hands free kit and my phone is mounted to my dash. I answer my phone and I see a Dr on the other side. He said “I cant talk to you while your driving” And then hung up! I had already began to pull over to the shoulder. Had been trying to tell him I was pulling over when he cut off the connection.
I tried to get back in contact but there was no record of a visit and it prompted me to start all over! Was a big waste of time. I hope they get all of the bugs and glitches fixed!Show lessCreelox
COVID-19 No Help Assistance
This is the worst app ever!! I spent over 2 hours yesterday with my son waiting for a connection to a doctor, but finally gave up. I spent over 3 hours connected and waiting, only to get a message saying that they couldn’t hook me up with a doctor and I should make an appointment. The only options it gives is to make an appointment for the next day. My company recommended going through this site to follow the government and CDC requests to use a site or a drive thru service to avoid contact and spreading the COVID-19 virus further. My son is a cancer survivor who has a weakened immune system as well as a bad heart. I also fall into the high risk category with a bad heart and other health issues. This site and their actions has worsened both of our conditions waiting to get help and now we are forced to take more aggressive and risky actions to receive medical attention we were needing. Since absolutely no medical assistance was ever given or even offered, I expect to see absolutely no charge to my FSA. Please shut this site down since it is more harmful than good, and puts people at risk with the false pretenses that they will soon be assisted by a doctor.Show lesseveryday-joe
Save the hassle of waiting at a doctor’s office, urgent care, or emergency room! Highly recommend!
I’ve been to my daughters pediatrician twice this week, er once, have been in constant contact with their office... for them to only initially run two flu swabs for them to come back negative. Her fever was sky high (over 106 on forehead) and they dismissed it because it was a forehead thermometer, which I demonstrated it read me correctly, and she had a dose of Tylenol before being seen about 45 min.... her fever persisted so long she developed an ulcer in her mouth on her lower gum line! I know my daughter better than anyone else and if I’m going out of my way to switch my work shifts around to make sure she’s getting the medical attention she needs only to walk away with nothing, no diagnosis or anything... it’s very discouraging! I’ve had about 10 hours (that’s being VERY generous) of sleep since Tuesday! At this point it’s not only taking a toll on my baby but also her caregiver!
Instead of going into the office to get her swabbed for strep that they 100% failed to do so between 3-4 staff members I’ve been in contact with all week, I looked up telemedicine through my UnitedHealthcare, found this app, was a quick set up and a wonderful experience!! I recommend this very much!!!! You won’t regret it!
I NEVER do reviews but I’m so blown away, I just had to! I wish I had contacted them sooner!!!Show lessjekoorb
Highly Unprofessional
I initially would have had great reviews of this organization but unfortunately both interactions with mental health professionals for my kids (treatment of generalized anxiety disorder) ended terribly. Initially this seemed like a great alternative to driving 40 minutes and pulling them out of school for appointments! After several positive sessions with one psychiatrist on staff who was treating my youngest, she simply stopped showing up to appointments. After two missed appointments and no explanation from the support team we stopped rescheduling. My oldest daughter was seeing another psychiatrist for several months and things were going well. I got the usual message to remind me to schedule the next appointment and the app said “at this time the doctor has no openings on her schedule”. So I contacted the support team. After several interactions they could not figure out the reason for the scheduling problem. Only to contact the doctor, and reply to me today that she will no longer be seeing adolescents. So now, with no one to maintain her prescription, I’m left again, to find a new doctor. Zero notice!!! Incredibly frustrating. And irresponsible when antidepressants are involved.Show lessKatiebug242
They don’t care
I am compelled to write this review in the app so you understand how upset I am with the app and certain people who work for Doctor on Demand. I had a doctor Ebony Davis prescribe me medication and leave me without the supervision of a medical doctor. Told me to withdraw from medication she prescribed. Apparently after I spoke to her in a rushed session she quit right afterwards. I tried to explain to her that I was not doing well with the meds she prescribed. She did not care. Each visit was rushed. I called to address my concerns they did not care. They provided me with a coupon for a new doctor. The doctor was great but the app was not working. So the doctor called me on my cell because she was worried about me since the connection was so bad. The prices have been adjusted at a higher rate as if I chose to change the doctor on my own. I was abandoned by Ebony Davis. Not like I chose to change the doctor. I had no other choice. Some random lady named Gina kept rambling on and on that because I got yet another prescription that the visit was a successful one. No it was not because the doctor stated people have been having issues with the app. I am considering hiring an attorney and reporting them to a medical review board.Show lessShellyv
Thought it would be convenient....
I’ve had this app for over a year but my past two visits have been awful due to technical error. I had scheduled one appointment about a week before and when the time came I was logged into the app waiting for 30 minutes and the visit was canceled. Took about a week for my copay to be voided back onto my car. I was waiting to go over a refill for Zoloft and which I had just enough to last me to that appointment. Since it didn’t happen, no medicine. Took support 5 days or so to get back to me when there instant message says “ a few hours “. Still no Zoloft to this day. Second, I had gotten at UTI in which happened regular for me since my immune system is compromised. Had visit it went through till the end, waiting for 24 hours for prescription to show up, nothing. Nothing on app, nothing at pharmacy. Messaged support, no answer for two days, called and they say it wasn’t sent due to technically error. I’m in pain more and more each day this hasn’t been resolved and I can’t afford/ have time with work to get prescription. Frustrated beyond belief and don’t think I’ll be relying on this app anymore. Also it’s been about 2 weeks since my meds haven’t been filled . Disappointed.Show lessBrewsg
Terrible experience that ended in the emergency room
I had had 2 decent experiences with this app before. When I used it last week I was given a doctor who felt off right from the beginning: terrible bedside manner, flat out told me my medical history was wrong (which it is not, and I have years of documentation to prove it), he arbitrarily diagnosed with something I did not have and then still did not prescribe me any real course of treatment for the condition he picked out of thin air. I was basically told to just rest my foot and ride it out. Two days later I end up in an ambulance and in the hospital. His misdiagnoses has now led to me being on 2 of the medications I had first discussed with him that he laughed off, as well as a few others. I am now on crutches for the next few weeks... because of the delay in proper medical care I received, and I will have go under go some physical therapy to regain full use of my foot. BUYER BEWARE from this app. And to boot, they send me an email every few days to see if want to schedule a follow up with their app-doctor... even though I’ve made them aware of the terrible and medically unsound experience I had with their practitioner. Never again.Show lessBradLoekle
Horrible Customer Service
I called Dr On Demand yesterday because I’ve been sick for 8 days. The dr I spoke to was sending my pharmacy 3 prescriptions to get me feeling better. My pharmacy did not receive them because at that time their system was down to no fault of their own. Since I couldn’t get the doctor back I called Customer Service for help. They saw in my chart what I should get and assured me they would resend the script. Two hours later still no meds so I called AGAIN. This time someone said they are waiting to talk to the doctor to confirm the meds. WHY?? Just call the pharmacy to confirm they didn’t get it and fill it! The doctor already confirmed it just hours before! I was so upset I wasn’t getting help. By 5pm I still hadn’t gotten anything and was worried I’d be up all night coughing again. So I had to drive 40 mins to my own doctor just to get the help I needed. I could have done that during the day! Dr On Demand is supposed to help so you don’t have to leave your home! Finally I got my needed meds from my own doctor who sent them to the pharmacy just in time before closing. Today, 24 HOURS later Dr On Demand sends me an email that they resent the prescriptions. Really???? Thanks for nothing!! 😡 Never again will I use this service. They are NO help!Show lessMamalove43
Total crapshoot.
I’ve used this service three times. Two times were great experiences. Knowledgeable doctors listened and helped me with what I needed. The third time is where it gets interesting. Completely incompetent doctor had no clue what he was doing. He had no idea the difference between tramadol and toradol which are completely different medications. Okay whatever. So I call customer service who advises they will send me a refund request and to try again for a second opinion. So I do and get the SAME doctor. To top it off they say they won’t give me a refund because medical advice was provided. So I essentially paid twice for the same thing and was completely useless. I tried to explain to them I just wanted a refund for the second time that I got the same doctor and they said that the decision is final and wouldn’t let me speak to a supervisor. Based on that experience I will never ever recommend or give this company any of my money ever again. There are good providers but the customer service and the crapshoot of providers is total garbage. It’s not worth spending your hard earned money on. Do yourself a favor and go to your local doc you know you can trust.Show lessMurray Hewitt 5
