Not universal
Can’t get beyond pharmacy.. guess because in uk
Convenient & quality care
I started using Dr on Demand because my insurance sent me an email that they covered it and I liked the idea of being able to meet with doctors from my living room. I’m currently working with a psychologist and a psychiatrist and the quality of care is just as good as being in an office except I don’t have to wear pants lol the best part is they are ON TIME. I’ve never had to wait beyond our appointment time to start a session. I did have a connectivity issue once but the customer service team had great service and refunded my copay and didn’t charge my insurance for the visit. I like that I can read a bio about my doctors before I choose to work with them. Some are available the same day and others don’t have appointments available for a few weeks, but I find scheduling options open up a lot more after your initial visit, at least for therapy. Haven’t needed to use it for a medical visit yet but I would totally use this app if I needed an antibiotic or something like that vs having to go into my normal primary care office and waiting an hour or more.
The only downfall to this app is that you cannot get in touch with doctors between appointments. I can imagine why that is, but it would be so awesome if it had a messaging or voicemail service, even if they charged per message or had limitations on how often/what you could use it for.
The only downfall to this app is that you cannot get in touch with doctors between appointments. I can imagine why that is, but it would be so awesome if it had a messaging or voicemail service, even if they charged per message or had limitations on how often/what you could use it for.
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Completely inept
The communication is a TRAINWRECK.
I saw a doctor online. She was personable, knowledgeable, and did a great job. After that, though, everything came to a screeching halt. I received a message about the referral, then answered with my preference. It seemed a chat set up, so I sent the first message and intended to add the phone number like they asked with the second message. Well, apparently you’re only allowed one response. No worries, I figure. Google is available to us all, right? And the name of the practice in my area was obvious. Nope. Days later I get a message that they need me to provide the number and address, after I called to check where we were in the process. UPDATE: we’re still going back and forth. I’ve REPEATEDLY sent them the exact address, phone number, fax number and contact name and they are sending my referral to practices who don’t even *do* X-rays. Meanwhile, I’m sitting here with a potentially torn ACL. (Doc’s diagnosis) The whole thing seems a callous, uncaring, lazy, ridiculous waste of time while I get to hang out in pain. If I had seen my local doctor, I’d have had X-rays and been to the specialist by now. Not ever using this service again. Reporting them to the BBB.
I saw a doctor online. She was personable, knowledgeable, and did a great job. After that, though, everything came to a screeching halt. I received a message about the referral, then answered with my preference. It seemed a chat set up, so I sent the first message and intended to add the phone number like they asked with the second message. Well, apparently you’re only allowed one response. No worries, I figure. Google is available to us all, right? And the name of the practice in my area was obvious. Nope. Days later I get a message that they need me to provide the number and address, after I called to check where we were in the process. UPDATE: we’re still going back and forth. I’ve REPEATEDLY sent them the exact address, phone number, fax number and contact name and they are sending my referral to practices who don’t even *do* X-rays. Meanwhile, I’m sitting here with a potentially torn ACL. (Doc’s diagnosis) The whole thing seems a callous, uncaring, lazy, ridiculous waste of time while I get to hang out in pain. If I had seen my local doctor, I’d have had X-rays and been to the specialist by now. Not ever using this service again. Reporting them to the BBB.
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Get ahead of your illness
Wonderful program! I was able to meet with Dr. Galloway at 3 am my time. I couldn’t sleep, was experiencing many symptoms and knew I needed to get on the problems as soon as possible before they worsened. He was able to listen and get to the bottom of things very quickly. He diagnosed, prescribed, and got me on the road to healing. It’s hard to feel comfortable going into a Dr office or ER during this pandemic, and this program provides around the clock care with well educated and caring medical professionals. Why go somewhere when you can simply stay at home and get the care you need. So pleased and grateful to have gotten the care I need, AND when I needed it. No waiting inside the doctors office or busy ER for me. I have people depending on me, and I was able to get a jump start to feeling better using this service. That’s priceless! Thank you, I highly recommend this program and the services it provides.
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BEST VIRTUAL VISiT EVER!!
I had the good fortune of connecting with an amazing Doctor, Dr Sara Folden, and from the time I signed into the app it was less than 5 min and I was being connected with Dr. Folden! Virtual visits can just be kind of uncomfortable bc it is hard to build rapport via phone , but I can tell you from my awesome patient experience with Dr Folden, she has certainly set the high standard all virtual doctors should aim for! She was so engaging, warm, great listener, and just very human! I truly felt like she was concerned about my health! And I found out that this app actually allows you to request your favorite doctor, a benefit I have not seen on some of the other dr apps that seem so cold and sterile, and feeling like you’re being rushed off the phone! This patient experience was truly a wonderfully unexpected pleasure, so THANK YOU DR ON DEMAND I will be recommending you to all my friends and family!! And thank you again, Dr Folden for making me feel so comfortable! You are awesome!!!!
SP
SP
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The Good and The Not so Good.
The Bad: I was originally seen by a Psychiatrist, because of nightmares that I have started having again, due to past trauma. Including, trauma from over 20 years ago and trauma that took place this year. I get a message from the treating doctor that she has diagnosed me with something that was excluded from my original diagnosis of Bipolar disorder in 1997. This doctor did not listen to me at all, which is horrifying. There has been no communication with this doctor other than a message on the app. I reached to Dr. On Demand concerning this this disturbing matter to no avail. Very disappointing.
The Good: Therapist, Mr. Campbell actually listened and understood the reason for my visit. He gave me a short quiz , that matched closely to the reason I called. This in and of itself demonstrated to me, that Mr. was present and interested in helping with the issues that I am facing. He was really listening, not just there collecting a pay-check. Thank you Mr. Campbell.
The Good: Therapist, Mr. Campbell actually listened and understood the reason for my visit. He gave me a short quiz , that matched closely to the reason I called. This in and of itself demonstrated to me, that Mr. was present and interested in helping with the issues that I am facing. He was really listening, not just there collecting a pay-check. Thank you Mr. Campbell.
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Canadians are missing out..!
I’m so sad to learn us Canadians can’t use this service as we need it as well. But why is it available in our App Store if we can’t use it...? How disappointing. :-(
Why?
It is not available for Canadians users!
Why is it in our app store?
Why is it in our app store?
Don’t bother
We had a virtual appointment yesterday at 8:30 a.m. The doctor diagnosed strep throat and told us she’d call in an antibiotic. We waited several hours to hear from our pharmacy. Nothing. So we called the pharmacy. They hadn’t received a prescription. So I sent two messages through the app at 1:30. No reply. So I called Doctor on Demand at 4:30 only to find out the prescription had never been sent. They also said providers have 72 hours to sign off on orders. What?! I finally did get a response from the message I sent through the app around 5:45, but it just said it looked like I had called and talked to someone and didn’t need further assistance. Yes, I had talked to someone an hour before, but I was still waiting on the prescription at this point and could have used more help.
So here we are at 10:30 a.m. the next morning still without a prescription called in to our pharmacy. I’m so frustrated and will never use this service again.
We could have gone to our local urgent care, been seen at 9:15 yesterday and would have had a prescription within hours. But I was trying to protect my family. What a complete joke!
So here we are at 10:30 a.m. the next morning still without a prescription called in to our pharmacy. I’m so frustrated and will never use this service again.
We could have gone to our local urgent care, been seen at 9:15 yesterday and would have had a prescription within hours. But I was trying to protect my family. What a complete joke!
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Long time patient
Getting a refill on a medication is almost impossible! This is the second time in my year and a half that I have had this problem. I submitted a refill request exactly a week ago. Seven days is a reasonable time to give for reply. As of today(day 7). I have yet to see any reply on my request. I spoke to customer service yesterday to have my request filed again and then called again today just to hear customer service tell me that my request has yet to be looked at! I then asked to speak with the manager for customer service and was told that he was too busy for me to talk to and that he (customer service rep)would write down my complaint and escalate it. Nope no use in trusting that to happen. What kind of customer service manager tells customers that he is too busy to speak to them?? So I had to make an appt with a medical dr to call me in a prescription! The actual medical staff MDs are very responsive and understanding they have been amazing! I feel it is a failing procedural process and support staff. Anxiety causing event when the med you need refilled can’t be stopped abruptly!
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