Leave a Review Doctor On Demand
Could be great but...
I really wanted this to be amazing. The idea is fantastic, the app is great. I was able to speak to a doctor within minutes. She was polite and knowledgeable. My copay is considerably less than a regular doctor visit. I truly thought I would be leaving a 5 star review after I hung up the phone this morning. However, it’s been 6 hours since the appointment and they still haven’t called in my prescription. I made it very clear to the doctor that I was out of town traveling for work this week, and that I would not be in this location tomorrow, so the pharmacy i chose will no longer be a viable option. I’m sorry, but there is no excuse in it taking longer than 6 hours to send in a simple prescription. I of course sent a message to customer support and they have not even replied. So basically I’m screwed. Sitting 8 hours away from home with a bad eye infection and no medication. It doesn’t matter how wonderful the rest of this service is, if you can’t get the medicine you need to help your issue then it’s just a waste of time and money. Going to urgent care tonight like I should have done to start with. Lesson learned! I will not use this service again.Show lessKySpinner777
Excellent Resource!
As someone who works in healthcare (and thus understands the difficulties with navigating health insurance from both sides, I found this app to be brilliantly affective! The cost was very reasonable and within 15 minutes I had a prescription for my symptoms and explanations as to the doctor’s choice of treatment. Dr. Henderson was thoughtful in her approach and able to explain why one treatment was better than others. She was very knowledgeable, and provided me with two explanations for my symptoms I had not considered. (I had a persistent cough and low grade fever. Although I was going between seasonal allergies and a cold, she acknowledged those possibilities and also explained that I could be having spasms or the effect of a specific bacteria that results in the type of cough I demonstrated). Her treatment options would allow for treatment of all possibilities, while at the same time, she did not “over prescribe” (Ie, explained why she felt the prescription of steroids in this case was unnecessary, and potentially harmful). Will definitely use the app again and looking forward to future visits with Dr. Henderson (well, except for the whole “getting sick” thing). It truly is like having a doctor in your pocket!Show lessPhD, not MD
Not a Doctor Replacement but better than not going
Let’s face it... sometimes you’re sick and you need care but aren’t willing to deal with the long waits in crowded rooms of urgent care, your primary care can’t see you for days, and you just have a common illness like a cold that would benefit you from seeing a doctor, but you’re otherwise unable or unwilling to go. This service filled a gap. I have United Healthcare, so I paid $10 for my visit instead of $25 per usual. I was a little weirded out by the 15 minute timer and the annoying pop up to extend my session (which was free for me. Cash customers: your mileage may vary.) Otherwise, the Doctor was solid and the experience convenient. I will probably use this in the future instead of urgent care unless I know I’m going to use labs or where my complex visit might need a more hands on approach. Still, if you think of this as a low cost addition to your healthcare options, it’s an extraordinary new option that will improve your quality of health tremendously.Show lessJamiePM
Dr. Alba is the absolute BEST
So I called my doctors office because I was in need of my prescription refilled and was told “you have to schedule an appointment for next week with the doctor before I can refill your prescription.” This was so depressing because I can’t afford to go to an urgent care just to get a refill on prescription. I called my insurance company found out that I can utilize doctors on demand. Highly skeptical, but I did it and with REGRETS of not doing it sooner than today. I ran across Dr. Alba which I knew absolutely NOTHING about. This doctor was so compassionate, knowledgeable, VERY good listener, kind, patient and she cared. It’s SO HARD to find good doctors like her. I was able to explain to her my symptoms in the privacy of my own home and get my prescription filled. It was such a BLESSING to have this service. I hope and pray that Dr. Alba can remain my primary care physician. If I had known that I would find a doctor that truly cared long time ago, I would have chosen doctors on demand. Thanks again for caring about my health Dr. Alba! You don’t know how this meant to me.. ❤️Show lessKesha S.
Be careful if you commute across state lines
I booked an appointment at work one day while I had time. The next night when it was time for my appointment I called in and the application cancelled my appointment with a “location error”.
It turns out that the issue was that I booked the appointment 100 yards from the DC/MD border and live in DC and that my practitioner was not licensed in DC.
I understand the licensing requirements and am not arguing that. What I am upset about is that the application clearly knows where I book a location and where I live. If those do not match, a reasonable response would be to prompt the user. This was not done and I was wholly unaware of this possibility. The only good tech support could provide was telling me of the issue. They would not even take my feature request/bug report. Their exception handling system is garbage. If an error like mine occurs you need to have a decent message come up. All that tech support had was “location error”. How are you supposed to debug with that kind of information? This is something you’d expect out of a small application or game, not an app where personal, medical, and financial information is stored and transferred and is of an urgent nature.Show lessSamuel D.
Customer Service
I had a great experience with this app at first. However, my last visit, the dr stated that she was giving me a dr slip for work. After a couple of hours, I did not receive the slip, so I sent a message through the app. The automated response stated it would be reviewed within a “few hours”. After 7 hours, I called into the customer service line, the lady that answered the call stated there was nothing in the file about an excuse note for work. She told me in the future, that I needed to request the note while on the phone. However, it was by the request of the Dr that I not go to work due to my symptoms. The rep was very rude and blamed the fact that i didn’t have a note on me, and told me that it would have been instant for the note to show up. It was at least an hour after my discussion with the dr that my file was updated and medicine was sent to the pharmacy. I messaged customer service and called back several times. I have yet to receive this excuse. Even if I had, it is way passed the allotted time permitted by my employer to turn one in. I have received the run around by every rep that keeps stating 24-48 hours I would have one. It’s been 4 days.Show lessSKT09
Great when it works
So here’s the deal... when things are working well, this is an excellent tool. But if anything goes awry... scheduling or billing for example, then you sometimes end up getting the run around. I had a scheduling issue twice and it was fixed once and the other time it was due to the doctor taking a vacation during the week she wanted me to reschedule. But... I was unable to get that information from anyone until my next appointment so I almost ran out of medication. It is NOT easy to reach your doctor outside of your appointment time.
My biggest issue has been with billing. All of a sudden I am being charged $99 when it used to be $30 and I have communicated multiple times and in multiple ways and have been completely blown off. They say my issue had been escalated but then nothing happens and no one can give me any new information. This is over the course of many weeks so I have been quite patient. If they do not reimburse me the balance then my rating for this app is going to unfortunately go down. But as of right now I am giving them 4 stars because when it works smoothly it is terrific. Thx.Show lessDree74
Terrible Experience
After using Doctor on Demand numerous times successfully, it’s disheartening to now have such a terrible experience. My child was seen for a video appointment 1 wk ago, and all went well. It was a blessing to get medical care on a Sunday afternoon, particularly when I was leaving town for work that evening. Directly after the appointment, the physician called me back, and left a VM message asking I get back with her regarding my daughter’s weight, a piece of information necessary for prescribing her antibiotic. I returned the call immediately, and exactly to the doctor’s specifications, spoke with the support center, and went to pick up all Rx’s 2 hours later. The pharmacy had not received an order for the antibiotic, however, as I have spent the past 6 days begging Doctor on Demand to rectify. They have refused, and stated my daughter needs another appointment. Being out of town, I am unable to make this happen, whether or not they charge me. Now my precious girl is with her grandparents still ill, and denied the medication a Doctor on Demand physician deemed a necessary treatment. Why would they continue to deny this? Although I am WAY more concerned with my daughter’s health than costs, the company has also denied my request to be reimbursed.Show lessSad Mama Bear
Paid over $50 for disappointment
Unfortunately this app was not the wonderful experience others have had. I am a big fan of apps and technology so I loved the idea of seeing a doctor this way. I was so frustrated with the result. I got my doctor appointment right away which was great Doctor was nice and listened well but could not find the very common medicine I needed in her system. Then the call lost all audio ... we had to lip read and write stuff on paper to finish call. She promised she’d get my prescription ordered correctly. I didn’t get it filled right away cause I didn’t need it. When I went to pharmacy prescription wasn’t there. No script ordered from any new doctor. When I wrote customer service and asked for help they simply sent an auto response that said 30 days had passed since my appoinment and there was nothing they could offer me. I feel cheated because I had bad in app experience and paid to see a doctor that wasn’t able to keep her promise to get me the medicine I needed ... in light of all this I was shocked customer service turned their back on me only after 30 days? Not ok. Terrible terrible terrible :( don’t risk loosing 50-75 dollars to ppl who don’t even try to make right their shortcomings.Show lessMissRani
First time
I was feeling pretty bad today. The kind of bad where I didn’t feel like getting dressed & driving to Urgent Care! This was my 1st time using the app & I was a little nervous! I was worried that seeing a Dr online vs one in my area, wouldn’t know what was going around. But, I also think that can be misleading at times. My online Dr was precise & asked questions & got a history (probably better than the Urgent Care Dr) & she was very cordial... everything you want a Dr to be. The visit was still personable & her care & concern was refreshing! I was worried that she didn’t prescribe an antibiotic for my reoccurring sinus infection b/c 2mos ago my face swelled up! But, she was right to not prescribe them until it does & we’re gonna try to keep that from happening. However, if it does, I can just call back! In the meantime, the cough meds and inhaler, as well as OTC musinex will get me through! I really like having this option for emergencies, like this, when you just feel too bad to get out in the 25 degree weather!Show lessAuRaEmMOM
