Leave a Review Tebra EHR, PM, Billing (Kareo)
Confusing, unhelpful & not user friendly
I don’t often do reviews, but this app has left such a negative impression.
I downloaded the app after I created my account. I CANNOT seem to find a way to log into the app. My password will not take. I went into my account online and created a new password and it still doesn’t work on the app. I deleted the app and re-installed it. My password still doesn’t work. No option on the app to reset password; and, the ‘Need help’ tab only brings you to a page telling to do what I’ve already tried. I can’t even get to the authentication page on the app. And, yes, I quadruple checked my email & password. I waited a day and up to a week to see if it will work.
No other options provided for assistance. And, I’m unable to find a way to contact customer support.
I have another family member who has the same problem with this app. No matter how many times they have tried to log in, their password is not recognized.
This app needs some major updates / customer support to make it more user friendly.Show lessAlready subpar, then It stopped working altogether
Just received an after hours call and ended up needing to send a prescription in for this patient. Tried to use the app, no matter what function I tried to use after opening it, it would automatically close the application. I ended up having to use the Tebra website on Safari on my iPhone, which was quite difficult due to it not being a mobile friendly website. I checked for updates, the last one was 5 months ago, I tried everything else on my end, still can’t use the app. Not very reassuring that when I’m on call I don’t have a reliable app to access my EHR. The app falls short just as Tebra/Kareo has, just a horrible EHR system in all aspects.Show lessMobile Support
This could be a five star application. The ability to access patient information,message and carry out functions like refill for prescriptions outside the office is valuable to the provider. The application is user friendly. The downside is that there are times when the app doesn't work. It will not open which makes the whole premise for the app void. There is a delay in updating information in the app to that which is updated in the charts and schedule. The information does not appear to be synchronous with the chart.Show less