Cannot log in
UPDATE: After an update of the APP I was able to log in successfully. Apparently there were bug issues that needed fixing. I am still docking one star because I tried to contact the company multiple times about this not working and they failed to respond.
Unable to log into account or reset password. Will not let me try to create a new account either. All attempts to log into account have failed. No response from customer service. Very frustrated that I can’t use the APP with my vacation coming up.
Unable to log into account or reset password. Will not let me try to create a new account either. All attempts to log into account have failed. No response from customer service. Very frustrated that I can’t use the APP with my vacation coming up.
Show less
Response from developer
Hi there - we are so glad you were able to login successfully!
App doesn’t work & app support not helpful at all
Keeps saying “Login failure. Please try again later”. I’ve tried “later”. I have tried installing, deleting, and reinstalling several times. I’ve changed my password multiple times. I’ve called app support and got the big “sorry” can’t help you. I can get online thru the website.
I have the insurance because our travelers have said this is a good one. The app stinks horribly. So unless I can feel confident that I can access it when I’m traveling, I’m not sure that I’m gonna keep it.
I have the insurance because our travelers have said this is a good one. The app stinks horribly. So unless I can feel confident that I can access it when I’m traveling, I’m not sure that I’m gonna keep it.
Show less
Response from developer
Hi there - we apologize you are not able to login to the Allyz TravelSmart app. If you are still experiencing this issue after updating the app to the latest version, please email us at travelsmart@allianz.com.
It was worth it
I had a horrendous travel experience with a flight cancelled after eight hours of waiting which caused me to miss a connection and the airline couldn’t rebook me for two days by which time the conference would be more than half over. So I canceled the trip. My flight was refunded but I lost an unrefundable and very expensive hotel reservation. Insurance paid for all but the first night, which is pretty standard for hotel reimbursements. And the process was very simple and the money came quickly. Highly recommended.
Show less
Confused
I find it very confusing to know how to add things to monitor. Such as a car rental, Airbnb, etc. unless I’m mistaken and it’s only for flight, I was told by the agent who signed me up that it was trip insurance to cover my trip and that I would be able to have all of my different items in one location so it would be easier to monitor while traveling abroad. The only thing I could find was to add my airline, not the car rental or where I’m staying. It would be helpful if it was either easier to find to add these items or if it’s not already an option if it was added so that all of these things (even if they’re not completely covered), would be listed under one location instead of having to have different apps for everything.
Show less
Make me feel like a criminal
I have recently been involved in a accident that has put me through a great deal of stress and without a car for the event i got tickets for. With this happening i am forced to work that date to make money and all this is covered under the insurance i purchased through the event yet they make me feel like im a criminal trying to get refund that i paid insurance for in the event something like idk LIFE happens? They are ridiculous and be very careful with this company i have yet to hear back from them, debating on sueing the company.
Show less
Renewing
I renewed my all trips policy on July 26th and paid the premium. OnAugust 6th I got an email saying ny policy was expiring in 15 days. I checked the app, and sure enough it showed my policy expiring on the 21st. I then logged in on their site, and no record of my renewal. I checked my credit card and it showed the $715 charge had been paid. After a 20 minute telephone call, I learned that the policy number had changed. The lady on the phone said it takes a while for the update to show up on the app and website. She suggested I delete the app and reinstall it to see if the new policy shows up. Seems like there could be improvements made on the site and app, so transactions show up more quickly and emails are not sent about an expiring policy, two weeks after they’ve been renewed.
Show less
Terrific Coverage at your Fingertips
Allianz has pulled through for me many times on trips. This app makes it possible to have everything at my fingertips. While it’s still smart to have hard copies of policies and contact information on trips (in case there is no internet connection), the app really makes it possible to get help in a hurry. Great app! Thanks for providing wonderful service.
Show less
Great Service, Great App!
Very easy to use, and such a life saver! I would definitely recommend this event insurance to anyone who has a shadow of a doubt that they may not be able to attend their event. It was easy to file a claim without the app, and even easier and more streamlined WITH the app!
Pleasantly Impressed
Wasn’t too sure about Spending the extra amount for the insurance because 1 I wasn’t sure I would need it and 2 because if I did need it, would it actually pay. I’m very happy to say that they paid and the process from start to finish was super easy and I got my money in a few days.
One of my return flights from Fresno to Phoenix was canceled which caused me to miss my connecting flight to El Paso on that Sunday night. I had to stay the night in Phoenix (which the airline paid for) so I missed a day of work and it was not a fun situation. However, Allianz DEFINITELY came through and I will most definitely by buying insurance from now on!
One of my return flights from Fresno to Phoenix was canceled which caused me to miss my connecting flight to El Paso on that Sunday night. I had to stay the night in Phoenix (which the airline paid for) so I missed a day of work and it was not a fun situation. However, Allianz DEFINITELY came through and I will most definitely by buying insurance from now on!
Show less
Allianz travel insurance is great
My husband and I went to scandanavia in July. Our flight got canceled during our trip in Dallas from okc,30 minutes before boarding time. 11:30 pm they said we can have a hotel room and transfer. We can call American Airlines and find a different flight. After 3 hours of talking to the agent, she got us on a 6am flight to NYC. She said Uber from LGA to JFK then go to Stockholm. We can figure out how to get to Copenhagen.
We had paid for a ticket with American Airlines months ago to get us to Copenhagen from Dallas.
We lost our money for the pre night hotel and transfer with the tour company. Ubers. Extra flight from Stockholm to Copenhagen. I saved all receipts and submitted them to Allianz travel. They took care of both of our extra expenses !! I definitely recommend them.
I have insured james and I again. Even though I have travel credit cards I still recommend them.
We had paid for a ticket with American Airlines months ago to get us to Copenhagen from Dallas.
We lost our money for the pre night hotel and transfer with the tour company. Ubers. Extra flight from Stockholm to Copenhagen. I saved all receipts and submitted them to Allianz travel. They took care of both of our extra expenses !! I definitely recommend them.
I have insured james and I again. Even though I have travel credit cards I still recommend them.
Show less
