Very dissatisfied
I bought this insurance from Delta when I bought my airline tickets due to the possibility of the activity being changed and not being able to go. Never was I informed there were only about 8 reasons for a refund until I had to file a claim. I was never sent a policy and when I asked to speak with someone about an appeal there is no phone number available to speak with anyone. This is a giant scam and I’m shocked the Delta website offers it stay away from this company!
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Nice feature
My husband and I travel quite a bit, and we rarely buy travel insurance. Lately, we decided that having travel protection is a very safe plan. We read its policies and terms of conditions, and we liked the plan. Now , we can travel with less stress. Thank you Allianz Global Assistance!
Setting up an account isn’t easy
We have been covered by Allianz travel insurance for many years. We have loved every aspect of your service and are deeply in your gratitude for past help.
Trying to set up this website was a nightmare. Easy to find our policy number; much more difficult to find the exact date when the policy was purchased (as opposed to the effective date) and took me almost a half an hour of going day by day through the calendar. Surely there is a way, after you’ve already entered the policy number, to set up an date range, rather than having to enter each day, have it rejected, go back to the calendar, add another, etc. Hoping somebody from programming reads this.
Trying to set up this website was a nightmare. Easy to find our policy number; much more difficult to find the exact date when the policy was purchased (as opposed to the effective date) and took me almost a half an hour of going day by day through the calendar. Surely there is a way, after you’ve already entered the policy number, to set up an date range, rather than having to enter each day, have it rejected, go back to the calendar, add another, etc. Hoping somebody from programming reads this.
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7 months have still no compensation
My airline lost my luggage and even sent an email on record stating they have been unable to locate the luggage and deemed it irretrievable. However, Allianz is still refusing to pay out for my claim which was filed over 7 months ago. I have resorted to filing a complaint with the department of transportation and now have a case agent working with me as a intermediary so I can get compensated. I do believe that I’ll have to file a lawsuit soon and am now preparing for those steps. This has been a ridiculous waste of time and I will never recommend Allianz to anyone.
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App does not display policy
Very frustrating. I REALLY want to use this app, but can’t. More than a week after purchasing my policy, and several calls to technical support, I remain unable to see my policy in the app - even after searching for the policy several ways. It appears from technical support that there is a known general problem with the application, and developers are working to fix it.
Aside from the app not working, it’s equally frustrating Allianz responds to customers with “wait and try again later”. As a company, they are missing a customer service opportunity to keep customers informed about the problem using email. Doing so would decrease customer frustration and increase confidence that they are taking the problem seriously.
Aside from the app not working, it’s equally frustrating Allianz responds to customers with “wait and try again later”. As a company, they are missing a customer service opportunity to keep customers informed about the problem using email. Doing so would decrease customer frustration and increase confidence that they are taking the problem seriously.
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Comprehensive easy to use app!
TravelSmart is easy to use and effortlessly keeps track of travel insurance coverage even when purchased on multiple platforms. Very impressed with the app.
Scam!!!! Don’t waste your money they won’t pay
Purchased their travel policy and when my flight was canceled I was given the run around for 6 months until I just gave up. They requested me to submit the same docs three times and then each time said they were “processing” just to come back months later with another request for the same thing. Their website to submit docs would be broken, so I would have to call and found another way to submit. I can tell this all is by design, to get you to guide up! Scam!
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Tedious to use
You go through the steps on the app and if you don’t have all of the required documents or information, it will not save your progress. You have to keep repeating the steps. You should be able to save your progress so that you can finish later but instead you have to restart. This is tedious and frustrating. They should at least let you know what you need ahead of time so that you don’t waste your time filling out the information only for you to have to re do everything.
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Easy to set up and use.
Thanks. All my previously purchased policies populated instantaneously - did not think they would appear, but now I have them all in one app!
Thank you!
Thank you!
Easy to use app
I’ve just now started using the app and it is easy to install and it provides me with an additional level of assurance as I travel.
