Dissapointing
I’m not able to access the policy I purchased. On this app or through the internet, from the confirmation email I received upon finalizing my purchase. Phone Customer service was not able to access it either, yet they rushed to confirm that I will have a hard copy reach me through mail within 24 hours. Additionally, 2 emails were sent to me with customer service on the phone, saying that my policy will be attached as a PDF and those failed as well. Very disappointed thus far. If trouble starts just minutes after purchasing a travel insurance policy with Allianz, I wonder how responsive this insurer would be if a claim were filed.
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Response from developer
We apologize for the inconvenience. Please send your policy information to us at travelsmart@allianz.com and we can help you get the policy on your app.
So far so good
I read the reviews, and it’s didn’t seemed promising.
But I was surprised, it’s so easy to navigate through the app, big plus for the option to see all the info from the traveling country, vaccination, visa requirements etc..
But I was surprised, it’s so easy to navigate through the app, big plus for the option to see all the info from the traveling country, vaccination, visa requirements etc..
Doesn’t Work
Downloaded the app, never received the email which would allow me to verify the login. I even checked my junk mail folder for missed delivery, but no luck. Doesn’t seem to work very well.
Update: Received the verification email days after downloading the app and trying to set it up. It works just fine now, and even shows two policies I have, not just the one associated with receiving the suggestion that I download the app.
Update: Received the verification email days after downloading the app and trying to set it up. It works just fine now, and even shows two policies I have, not just the one associated with receiving the suggestion that I download the app.
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Not user friendly or well thought out app
First of all, the app only appears in a vertical format. When I use it on an iPad it’s not only vertical but the same size as it would be on a tiny phone. Can’t you figure a way to go horizontal like most developers do?
Second, I’m near the end of my first annual policy and I want to renew. I got an email reminding me of this fact yet there is nowhere, either in the email or the app, for an easy way to renew.
Instead you have to input all the same information you did the previous year for both me and my wife. This is a pretty stupid way to get repeat business!!
Second, I’m near the end of my first annual policy and I want to renew. I got an email reminding me of this fact yet there is nowhere, either in the email or the app, for an easy way to renew.
Instead you have to input all the same information you did the previous year for both me and my wife. This is a pretty stupid way to get repeat business!!
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TravelSmart App
Very spotty app! Clearly NOT READY for real world use!
Was able to initiate claim, but not able to see claim in process or upload additional docs. I can see there is a claim... but it has wrong submission date. When claim is selected, status shows briefly... then blank, never to be seen again. Had to use web browser to complete claim. Web browser version is pretty poor, too, but somewhat better, although a low bar was set by the app.
We have processed claims with Allianz before, but it was all done by fax and phone. Unfortunately, their claims process is still operating in the fax era. It gets done, the folks are nice, and payment is prompt. The process is awkward.
If anyone really reads this, I suggest you look at the FSA FEDS app for inspiration. FSA has made the insurance claim reimbursement process about as painless and fast as it can be.
Was able to initiate claim, but not able to see claim in process or upload additional docs. I can see there is a claim... but it has wrong submission date. When claim is selected, status shows briefly... then blank, never to be seen again. Had to use web browser to complete claim. Web browser version is pretty poor, too, but somewhat better, although a low bar was set by the app.
We have processed claims with Allianz before, but it was all done by fax and phone. Unfortunately, their claims process is still operating in the fax era. It gets done, the folks are nice, and payment is prompt. The process is awkward.
If anyone really reads this, I suggest you look at the FSA FEDS app for inspiration. FSA has made the insurance claim reimbursement process about as painless and fast as it can be.
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Off to a good start
I just downloaded this to go with my annual policy. I was very pleased to see that it integrates smoothly with my Roboform login/password app. I created an account from my laptop, refreshed Roboform, and logged into this app within seconds.
Travelsmart appears to be easy to use and well designed.
Travelsmart appears to be easy to use and well designed.
Poorly designed!!!
You can not upload documentation's like receipts directly to the app after opening a claim on the app. You would think they would allow you to upload receipts to the app so while paying for out of pocket expenses you can upload the receipts immediately while traveling. This would be the fastest and most convenient. Instead you have to upload everything from a computer.
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No luck
Updated: I needed to verify my email address via system generated email request. Once I did this I was able to login. Note to app dev folks: this was not clear when I created my account that I would have to do this before logging in he 1st time
Just downloaded, created account and tried to login. No luck. It might be a great app but if I can’t log in, worthless. Looks like tho is an ongoing problem based on prior reviews.
Just downloaded, created account and tried to login. No luck. It might be a great app but if I can’t log in, worthless. Looks like tho is an ongoing problem based on prior reviews.
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Great app for travel!
This app had some hiccups in the beginning but I can’t tell you how amazing it is to be able to find emergency numbers and local hospitals while overseas. Especially if you have a condition like asthma when an attack could come out of nowhere.
Finally can login
Wow this has been a struggle to try and utilize this app for our upcoming trip as it would not allow me to login.
Version 4.0.6 finally fixed the issue,just in the nick of time. I have utilized this app in the past and it is great to have our policy and pertinent info all in one place.
Thanks for getting this fixed.
Version 4.0.6 finally fixed the issue,just in the nick of time. I have utilized this app in the past and it is great to have our policy and pertinent info all in one place.
Thanks for getting this fixed.
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