APGFCU Mobile Banking User Reviews

APGFCU Mobile Banking

Aberdeen Proving Ground Federal Credit Union

Finance

Reviews Summary

Positive highlights

⭐

This app hasExcellent credit union

👍

This app hasUser-friendly and intuitive app

🚀

This app hasTremendous improvement in the new app

💰

This app hasHigh-yield accounts and great banking experience

📊

This app hasIn-depth balances, customizable alerts, and financial charts

🔒

This app hasSecure and easy to use

Negative highlights

🔀

This app hasDifficulty with transferring funds and managing accounts

🤔

This app hasNot very intuitive, confusing to navigate

🐛

This app hasBugs and issues with the app

🕰️

This app hasDelayed transaction updates and lack of real-time balance information

🔒

This app hasDifficulty with paying loans and credit cards

Top reviews

Most RecentHighest RatedLowest Rated

Don’t fix things that aren’t broken

I had no idea you decided to make a new app rather than update the old one. Really appreciate wasting my morning troubleshooting and having to look at App Store comments on how to transfer funds to pay my credit card. Next time you want to change things like this, make it painfully obvious rather than have your customers be your quality assurance testers.

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Todd MacSnaxx

2 years ago

Response from developer

We apologize for your experience using our new Online Banking app. We've created an informational page for our new experience at apgfcu.com/Upgrade with FAQs, guides and instructions to help you through the transition. You can also call 410-272-4000/800-225-2555, option 5, and we would be happy to help with any questions or issues you have.

Don’t like

With this new app. When you pay your loan/car payment/credit card payment from your checking or savings account it doesn’t automatically transfer the payment like it used to. Doesn’t even show up as pending anywhere. Also no tap to bring up your credit and or debit card to temporarily turn them off. Have to download a completely different app for that. Should have left the old app alone. For me it worked great.

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AJ2475

2 years ago

Response from developer

We apologize for your experience using our new app. We will continue rolling out additional features to improve and further enhance your experience. Please call 410-272-4000/800-225-2555, option 5, with any questions in the meantime and a representative would be happy to assist you. You can also learn more about our new features at apgfcu.com/Upgrade.

Sudden app swap yet again

No notices posted in old app letting folks know that app was no defunct, called APGFCU and got a snarky answer saying they had been training for the new app for months and they had it posted on their website. Took me hours to get in to the new app and get all of my bill Pay set back up and I work on computer systems for a job. Poor job transitioning to this app which has a fundamentally different UI/UX which could be a problem for folks. The splash page error for the old app just says “we’re having trouble validating your account credentials” instead of saying something to the effect of “we have a new app, please download the new app”

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CrouchingZach

2 years ago

Response from developer

We apologize for your experience using our new Online Banking app and would be happy to help with any questions or issues you have. Please call 410-272-4000/800-225-2555, option 5, or visit apgfcu.com/Upgrade for FAQs, guides and instructions on the new app.

Great app once you figure it all out…

Navigation of this app is a bit harder then the last apg app. I had a hard time figuring out how to pay my Visa that is connected to my account because I usually I just transferred the money straight over. Now, I have to go to the menu, find ‘Loan Payments’ & there I can transfer to my Visa. It will take some time to get used to the difference.

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snflrw1975

2 years ago

Response from developer

Thank you for your feedback! If you have any questions, please call 410-272-4000/800-225-2555, option 5, and a representative would be happy to assist you. You can also learn more about our new features at apgfcu.com/Upgrade.

Can’t Transfer to Credit Card

This new app gives you no option to transfer money from a checking or savings account to a credit card. I didn’t even see an option under the bill pay tab. How am I supposed to pay off my credit card balance if I can’t transfer funds?

eh_whaatever