The app takes forever to load, if it ever even does load. The information within the app is not as detailed as the website and doesn’t give you any information about the deals other than the deal price and the base price, which makes it difficult to gauge how good the deal is. These issues render the app more or less useless — you’ll be done with your vacation planning with the website before you’ll pass the loading screen on the app.
The app is really easy to use to search for flights with options for airports, airlines, and more. It’s also great inspiration. I wouldn’t think to go to the website but if I have some extra time to kill, I’ll open the app and search for cheap flights from my closest airport.
Developer Response
Hi there, thanks so much for the glowing review! We love that it helps spark inspiration, and we can't wait to hear where your deals take you 🌍 Love this service, but they have major issues with the loading of the app for some reason. Not sure what they need to do to fix it, but hope they can do so soon.
Developer Response
We hear you and appreciate you sharing your experience with the Going app. This is an issue we are actively investigating, and we look to have a solution in place as soon as possible.
If you have a moment, can you please share your device details with us at support@going.com? Feel free to let us know if you have any questions as well! I was part of the beta program and rarely had an issue with the app but for some reason I’ve had nothing but issues with the new app. It rarely loads for me and just gets stuck in the purple screen. It’s unfortunate because I absolutely love the service!
Developer Response
Thank you for your feedback. We appreciate you being on this journey from the get-go, but sincerely apologize to hear that you're encountering this issue. We're continuing to investigate and look to have a solution in place as soon as possible. If you have a moment, please send us your device details at support@going.com so that we can ensure the information is logged. Thanks again! First, it takes too long to open. You go through the same process and wait every time. Then you get info that is less tailored than the emailed info than I get as an elite subscriber. This removes more value than adds to it.
Please create a way to customize and let me “skip to intro” like on Netflix or something. You’ve established your brand already if someone gets the app. Now make the app better like apps should be. Thanks
Developer Response
Thank you for taking the time to share your experience with the Going app - Improving the speed and load time is our highest priority, and we look to have a solution in place asap!
Additionally, you make a great point regarding parity between the app and our website, which is also a primary focus for us as we advance. If you'd like to share more feedback or suggestions of what you'd like to see within the app, please reach us at support@going.com. Thanks again. I love this service, but lately I have had to use the website in-browser because the app just won’t load. It won’t budge from the loading screen. I haven’t been able to access it in a couple of months now, so I am hoping there is a fix soon!
Edit: Thank you for your response! it’s still not fixed, unfortunately...just sits on the blue “G” screen indefinitely.
Developer Response
Hi there! We appreciate you letting us know of your experience with the Going app so far. We made some adjustments to correct this issue, but if it continues as you open the app, please let us know at support@going.com so that we can further investigate.I love this service, but lately I have had to use the website in-browser because the app just won’t load. It won’t budge from the loading screen. I haven’t been able to access it in a couple of months now, so I am hoping there is a fix soon!
Developer Response
Hi there! We appreciate you letting us know of your experience with the Going app so far. We made some adjustments to correct this issue, but if it continues as you open the app, please let us know at support@going.com so that we can further investigate.The website is great to find deals. This app is not. I could take a flight to the other side of the country and come back before this app loads. I get notifications about flight deals but when I click it it just gets stuck on the opening logo animation screen.
The 2 stars is mainly because you offer a great free trial unlike many other companies and the website is good.
However, It’s clear you invested more in UI Design than you did in UX or Engineering.
I’ll just stick to the website :)
Developer Response
We appreciate you sharing your experience with the Going app so far! We hear you and are continuously working to alleviate issues with speed and usability. The deals look great until you see they're with certain airlines that won't even give you a carry on. So by the time you customize your flight, the price is far higher than promised. This would be remedied if you could filter airlines or include bag costs as you can with Google flights. But this app has zero customization settings. Makes it pretty pointless to use. Google flights is far more effective
Developer Response
Hi there, thanks so much for your feedback regarding our deals and feature limitations within the app. We're continuously looking to improve personalization, so we appreciate you letting us know what you'd like to see in the app moving forward!
Until then, next to the search feature is a "Hamburger" menu option - Selecting this will present the current filtering options within the app, which include filter by departure airport, airline, month of travel, and more! Paid $49+tax for Premium then paid another $199+tax to upgrade to Elite a few days later so I could see international deals (with that said, Going should be refunding me my initial $49+tax).
My Membership Status says Elite but I cant access any fare “deals” claiming I need to upgrade to view. At this point I’m only seeing what a Free Membership would get.
I’ve SENT SEVERAL REQUESTS FOR HELP
and even tried calling them on FB but no help.
Extremely FRUSTRATED.
Developer Response
Thanks so much for sharing this with us. As a note, app purchases and refunds are handled by Apple so you'll want to head to your subscription settings to check on payments. Our support team is available happy to help with any other account needs - you can reach the team by sending an email to support@going.com. - The Going Team
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