Love the service but the app is pretty buggy. The filters on iOS don’t work or the button doesn’t open. I find myself just navigating to the website to really be able to sort and filter through the content I want to look at. Otherwise a great service but the app experience needs a little work.
Developer Response
Thanks so much for the head's up on your experience with the app's filtering. We're continuing to work on improvements to the app. You can also feel free to share more detailed feedback, including recordings and screenshots, at support@going.com. - The Going TeamThe app takes a bit to load. Also I want the app updated so that it will go to the app by default not ask me to log in on the website alone or at least give me the option of app or website as most emails now do.
Developer Response
Hi there, thanks for your suggestion! We appreciate you letting us know you'd like the ability to open the app directly from your emails. This feature is not currently available, but we'll definitely consider adding it in the future. - The Going TeamI took the trial on the full version as I am an international traveller and get exhausted looking for deals. Once installed I put in my next destination, Manila in the Philippines. Not found. Then put in five more recent ones that are more off the beaten path: Yerevan, Tashkent, etc. App did not recognize any of them. I plan to go to Dubai next year so figured that would be more popular and yes it found that airport. But none of the other airports were found and I was not able to save any future alerts even for Dubai. So far I see no value and cancelled my subscription. Appears to be functional only for very popular destinations although I was surprised that even Manila was not found.
Developer Response
Hi, we appreciate your feedback and apologize for any confusion. Our app does include searches for destinations like Manila and the others mentioned, but sometimes deals may not appear if there aren't any available from your specific departure airport at the time of your search. For instance, today we do have a deal from LAX to Manila for $754 roundtrip. If you need assistance or have more destinations to inquire about, please reach out to us at support@going.com. - The Going TeamThis is not a write up about the service just the app. The website of Going is clear, quick and informative, but the app lack the experience that I’ve grown to know from the website. It’s very slow loading and becomes frustrating.
I know this is probably just a technical issue, but if the app can be as quick as the website I would use the app more.
Developer Response
Hello, thank you for your feedback. We're sorry to hear that the app's performance hasn't matched your experience with our website. We are currently working on optimizing the app to enhance its speed and reliability. We appreciate your patience and hope to deliver an improved version soon. Please continue to share your insights with us at support@going.com. - The Going TeamI love the site but I have been not received app notifications since I downloaded this and I downloaded it phone the first day !
Developer Response
Hi Avery, sorry for the trouble. Please ensure notifications are enabled in your device settings and check for any app updates. If issues persist, email us at support@going.com. - The Going TeamApps okish just hard to find where your tracked flights are very buggy and crashes often
Developer Response
Hi there, sorry for the inconvenience. In the meantime, try refreshing the app or reinstalling it for better performance. If issues persist, please email us at support@going.com for further assistance. - The Going TeamThis app as far as I can see has no way to easily search dates. An arrow has to be pressed and it moves over one date. No way to search month to find dates your looking for.
Just downloaded the app. Did a couple of test searches. For both, the app showed fewer deals than the same search when logged in via the web. Am I missing something? No point in using the app if the web provides better results.
Developer Response
Hi there, thank you for sharing your experience. We're currently addressing an issue related to airport filter limitations that might impact deal displays on the app. This could explain the differences you noticed compared to the web version. Rest assured, we're actively working on improvements to ensure a consistent experience. Your feedback helps us prioritize our efforts. If you have any further questions or concerns, feel free to reach out to us at support@going.com. - The Going TeamI love looking for deals on Going (one of these days I’ll find one that actually works for our schedule). However, the app is super buggy. The filter feature completely unavailable, when looking for flights it jumps back to the first flight that was popped up on the app, etc. Until the app is better developed I’m going to continue using the website.
We have been looking for tickets to Sweden and South Africa. Going was VERY useful in planning and reserving our flights.
Developer Response
Hi there, thanks for the positive feedback! 😊 We're thrilled to hear that Going was tremendously convenient and helpful in planning your flights to Sweden and South Africa. - The Going Team ✈️
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