Still New to Some CBP Personnel
Used the app for the first time departing from Ottawa, Canada back to the US. Used the app after landing in Ottawa. Snapped a selfie of my wife and I, submitted and got a confirmation back in a few seconds. Used the GE line but when I presented the application receipt to the CBP officer, he had no idea what it was. Said he had never seen it before. We had to present our passports and he asked if we had our GE ID cards, which we did. Not sure the app did us much good. Will try again at a different port of entry.
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Simple to use but needs one enhancement
The submission cannot be made until landing back in the U.S. what I found was that most of the entries can be made ahead of time but the picture needs to be taken back on U.S. soil. The problem with this is if it’s dark out, it is harder to take the picture on the plane before deplaning or wait and try to snap it while walking to customs. Or stop and take the picture which defeats the purpose of simplifying the declaration process. The app needs to have a way to allow the picture to be saved within something like a 12-24 hour window. Then when landing merely submit the receipt.
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Awesome app, speedy entry back into US
I used this on a recent international trip coming back into the US. You can enter both yourself and your traveling companion’s global entry numbers and skip to the front of the line. We got through very quickly. Five stars.
Easy
Well done!
Not universally usable yet
While I can see the potential of the app, it did nothing for us (in fact, it was just the opposite) in Dublin. Apparently Dublin has yet to implement integration of the app and we did not know until we got to the GE agent. One attribute which I hope is improved is the expiration time of your submission - currently an hour. We submitted just after arriving at the airport, but the lines at the airport took so long, the app timed out without the ability to “refresh” your submission - you start over from scratch. We planned sufficient time for unplanned delays, so this was more an inconvenience (for us and others in line behind us) than a dire situation. I recommend the list of “active” app-friendly airports worldwide be more actively curated rather than just a file dump of Global Entry airports. Hoping to experience the potential usefulness of the app on another trip. A friend used it on his way back from Peru and said it was great. Note - I DO highly recommend Global Entry in any case - very easy and otherwise streamlined even without the app.
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Important App!!
I really cannot comprehend how this App that holds an important document, does not have a log out option. You close the App with all the info open.
Please add a log out option to close the App…!!!
I think is very important to safeguard my info before I leave the App. This is why I gave it only 2 stars…
Thanks in advance for your help and resolution of this matter.
Please add a log out option to close the App…!!!
I think is very important to safeguard my info before I leave the App. This is why I gave it only 2 stars…
Thanks in advance for your help and resolution of this matter.
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This is Excellent!
I downloaded this app while I was in line for Global Entry at EWR last Monday. I was able to enter my info, create an new submission, and skip the line altogether in less than 5 minutes! What a great experience.
Straightforward and easy to use!
This is my first time using it and I was impressed at how simple and easy it was to use. I also noted that the pictures will always be the most recent to your current appearance.
Needs WiFi
I tried to use this app at SFO July 2024. But I forgot to turn off airplane mode so was not able to connect. No problem. Went through the stationary version easily. Love the idea of this app and will definitely remember how to use it next time.
Bye bye kiosk!
This app further streamlines an already streamlined process of expedited entry from international trips. No need for a passport! Just take a selfie when you land and queue up to get your exit card from the Global Entry agent. This last step should also be automated and bypass an agent - let’s go!
