Leave a Review MRI RentPayment™
Terrible, trash, useless and unreliable
This app is the worst payment system I’ve ever used. I pay half of my rent with every paycheck bc that works best for me. However whenever I go to make a payment it states it’s a duplicate payment and logs me out. Even if the amounts are different and done on different dates. It takes me about 10 minutes to pay my rent every time. There’s gotta be a better solution to make payments online. This needs to be fixed ASAP!Show lessPMS Chick
Your not Reporting Payments
I’ve been using your app since 2020 & the only reason I used the app to pay my rent was because your supposed to be reporting our rental payments to the credit bureau and I have checked your not reporting my rental payments I’ve paid every month on time!!!
Why???? What’s the issue???CostaGurl
Can’t even login on the app
I can login online just fine, but no matter how many times I try the app just says login unsuccessful. This needs to be fixed! What else is there to say. At this point the app is useless except to frustrate the user.Whycantmynicknamebyname
Worthless
Can’t use landscape mode on iPad, please go back to the original version, The new version is a terrible update. There is no homepage.There are so many things wrong with this update I’d have to write a bookdanoski451
Developer Response
Hi Danoski451 , I’m sorry you’ve been experiencing issues. We have spoken to our product team about implementing landscape mode. Can you share more information with our support team so we can get to the bottom of this? You can submit a ticket from our help center: https://support.rentpayment.com/hc/en-us.Crashes every time
The old app was far from great but I was able to complete the intended task (to pay rent). This new app is terrible. From the user interface/experience to the app crashing every time I try to pay my rent. Also when the user clicks payment and goes to a review page, the section where it says to, complete by text or by email, the color of the cta does not give the user any affordance that a selection is made as it’s greyed out in either choice. This is something QA would fix, also the app needs to be updated. This is the first app I’ve ever written on the App Store if this is any indication on how bad this is.Show lessdisgruntleduser11
Developer Response
Hello Disgruntleduser11, Thank you for the feedback, and I’m sorry to hear about your experience. We’ll share your concerns with our product team. We release improvements frequently and hope to improve your experience. Can you share more information with our support team so we can get to the bottom of this? You can submit a ticket from our help center: https://support.rentpayment.com/hc/en-us.Terrible All around
This app is beyond useless! The new app doesn’t show my current rent amount but has my old payment history from 2 years ago. The old app directs me to update to the new app but I’m able to see my current due balance and able to pay my bill…now I’m not able to log into the old app but still cannot see my balance in the new app!! Excellent way to get us to pay late fees devs! Bravo!!! Bravo!!!Show lessLSymphony
Developer Response
Hello LSymphony, We appreciate you taking the time to leave us a review. I apologize that you’ve experienced issues, and please know that we share all feedback with our product team. We’re always working to improve the in-app experience. Please submit a ticket to our help center: https://support.rentpayment.com/hc/en-us. So we can better assist you and resolve this balance due not showing up.Awful
Won’t let me sign in on new app saying don’t have account, but when try to set up one says account already set up log in with that. Just awful other app was better.danzabear
Developer Response
Hello Danzabear, I’m sorry you’ve been facing sign in issues with the app. Our support team may be able to help. You can submit a ticket through https://support.rentpayment.com/hc/en-us and someone will be happy to work through this with you.Hassle
Forces me to download a new app just to pay rent. Now I have to find my username & password again. It doesn’t have to be this complicated.xren32
Developer Response
Hello Xren32, We appreciate you taking the time to leave us a review. I apologize that you’ve experienced issues, and please know that we share all feedback with our product team. We’re always working to improve the in-app experience. If you need assistance getting your username and password, you can submit a ticket from our help center: https://support.rentpayment.com/hc/en-us.Can’t sign in
I downloaded the new app and now I can’t sign or retrieve my login informationDocmaal
Another app now?
Have been having issues with RentPayment for months. Now we’re forced to DL a completely new app? Sounds shadyBadgebffr
Developer Response
Hi Badgebffr, Thanks for sharing your thoughts and I’m sorry to hear about your experience. We’ll share your feedback with our product team. The new RentPayment app has been optimized for our residents. We would like the chance to troubleshoot these issues for you. You can submit a ticket with our team to assist with any issues you are having: https://support.rentpayment.com/hc/en-us
