Leave a Review AirDoctor Pro
Air quality data
The app often doesn't show air-quality data on the diagramGordonHot
Developer Response
Hello, please contact customer service so we can assist you with this. You can contact us anytime by calling 800-221-2515 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday and Sunday between the hours of 7 AM and 3 PM PST or contact us by email at info@airdoctorpro.com https://airdoctorpro.com/contact-us/Clunky
The app worked fine at first but I had to reset my password because I forgot it. When I did, it asked me for an OTP code which I’ve never had to do before and don’t have AirDoctor on my authentication app, so I’m unable to log back in now. I was able to change my password on the website but it didn’t communicate back to the app and I still can’t access and control my units. Makes no sense to require that level of security for an air purifier and they didn’t implement it correctly by failing to notify users with the instructions on how to get the QR code to link back to the auth app. I called customer support and they couldn’t help me, I’m doubtful anyone will call me back, we will see. Shouldn’t release an app unless it’s fully baked.Show lessMrWoe
Developer Response
Hello, Thank you for bringing this to our attention. Please reach out to our customer service team so they can assist you on this. AirDoctor is not linked to any authenticator app (Duo, Google or Microsoft). The OTP is sent via text message to the phone number entered by the user. Please ensure you have latest app version. The website has no connection to the app. The website is purely for purchasing. Any details changed on the website will not be reflected in the app. You can contact us anytime by calling 800-221-2515 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday and Sunday between the hours of 7 AM and 3 PM PST or contact us by email at info@airdoctorpro.com https://airdoctorpro.com/contact-us/3 Weeks & No Data In Charts
We have the 3500 and the 2000 in two separate areas of our home. We have consistently kept them on auto for the past two weeks with one or two occasions where we turned the fan on high. There have been NO updates to the particle count throughout the past 3 weeks. We can see temperature, humidity, etc… But nothing in the charts. I would not “upgrade” the the smart air doctors because you’re not getting any additional info at all, just the ability to adjust the settings remotely, which really doesn’t matter much for our accessibility.Show lessKesia S.
Developer Response
Hello, We are sorry to knowthere are issues with your unit. Lets go ahead and provide you a solution today! Please contact our customer service team so they can assist you on this. You can contact us anytime by calling 800-221-2515 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday and Sunday between the hours of 7 AM and 3 PM PST or contact us by email at info@airdoctorpro.com https://airdoctorpro.com/contact-us/No schedules
The only reason I bought the Wi-Fi connected 3500 was so that I could create schedules via the app where the device will turn on and off at certain times (I prefer not the run it 24/7) and after downloading, I see there’s no way to do this. You can control the device from the app but no way to create schedules or automations. DisappointedShow lessSmc_509
Developer Response
Hello, Thank you for bringing this to our attention. We are continuously striving to improve our products. If you have any concerns or questions, please contact our customer service department at 800-221-2515 or email: cs@airdoctorpro.com. Version 1.4.21 United States Report a Concernterrible particle count graph
great air purifier
terrible app…..need better particle graph….
and the app is boring to use….slow to pull up graph information is useless because there is no scale or color code to see what it is trying to tell me
put some fun and colors into it
my dyson had a better app but not happy with the purifierShow lessVoodooevil
Developer Response
Hello, Thank you for bringing this to our attention. We are continuously striving to improve our products. If you have any concerns or questions, please contact our customer service department at 800-221-2515 or email: cs@airdoctorpro.com.Frustrating
It’s annoying when I go to turn on my purifier with this app and it has once again signed me out and I have to log back in. It does this monthly I think. Why? I have other apps that I signed in to over three years ago and those have yet to log me out.
The timer feature is no good either. Should have a schedule feature so I could set it and forget it. It’s dumb that I have to turn it on and then set the timer everyday.
Don’t contact me with directions on how to use the timer. That just shows you’re missing the point.Show lessDibble13
Developer Response
Hello, Please ensure you are connected to the internet before opening the application. You can contact us anytime by calling 800-221-2515 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday and Sunday between the hours of 7 AM and 3 PM PST or contact us by email at info@airdoctorpro.com https://airdoctorpro.com/contact-us/Stop logging me out!
Why does this app log me out? I’ve had the Tesla app for over a year and it has not logged me out once! Why does yours?
This and a lack of a schedule function really diminishes what is a really good product (the air purifier, not this bad app).Developer Response
Hello, Please ensure you are connected to the internet before opening the application. You can contact us anytime by calling 800-221-2515 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday and Sunday between the hours of 7 AM and 3 PM PST or contact us by email at info@airdoctorpro.com https://airdoctorpro.com/contact-us/NEEDS a Schedule Function
There needs to be a schedule function. The timer is okay, BUT a schedule function would allow me to set it and forget it.
That’s my main gripe. There are some others, but they’re so minor I would forget them if there was a schedule function.Great App
I didn’t have an issue download or getting the app downloaded. I recently bought the AirDoctor 3500i and I love it. I love that in the app I can see the weather, pollen count, humidity, etc. I can also control the purifier and see at what levels the filters are at, and dim it from the comfort of my phone if need be.Show lesskes.r
Developer Response
Thank you for your feedback. We are happy to know that you are satisfied with our products.Good and bad
A little buggy - I sometimes see data and sometimes don’t. I’m not sure what the issue is. The app overall is designed well, though.Jjohnson198458
Developer Response
Thank you for contacting us. How often do you see the information and it disappears? Any error messages you see?
