This is not a scam. I am echoing the words of fellow users. My dietician has been great and has helped me tremendously. The app has a log where you can track your food intake either by logging the food or by also including a photo so you can remember what you had. I’d like to see the option to track water intake and to somehow incorporate activity levels such via a wearable device - Apple Watch or Fitbit. I think seeing our activity levels will also keep us accountable in the activity section and not just the food intake. Aside from that - I highly recommend this service. For most - the service is fully covered through your insurance. Your miles may vary so check with your insurance provider before you make the appointment. 👍🏼 Don’t believe the hype! Check them out for yourself.
It would be nice to also track your weight to see your progress.
I love this platform. It provides accessible care to skilled nutritionists that assist in tailoring goals specific to individual needs. My nutritionist Danielle Sanders is amazing. It’s so nice to have a black female nutritionist who recognizes the gap and lack of representation in southern, African and Caribbean cuisine when it comes to discussing a well balanced diet. She is culturally attuned, extremely knowledgeable, and practical. I love that her perspective is compassionate and nonrestrictive. She’s really helping me to be kinder to myself, set realistic goals and recognize that I can still enjoy the foods I grew up eating, as long as I portion my meals properly, and stay hydrated. She’s helping me have a much healthier, intentional and mindful relationship with food and improve my overall physical and emotional wellbeing. I highly recommend Nourish and I hope everyone can find a nutritionist as passionate and professional and Danielle.
I had no choice in selecting my provider. She showed up unprepared for every session and read me stock material from an informational worksheet she shared afterward and gave me homework but did not review or follow through on any of it. The app did not follow up with my concerns. It is virtually impossible to get someone from Nourish to address anything except following up for payment. And after collecting all this personal health information, there’s no ability to delete your account directly without getting a hold of someone from the company. Very serious deficiencies with both the business model and privacy protections.
Developer Response
Hi there, thank you for taking the time to share your feedback with us. I sincerely apologize for the negative experience you had, and I'm sorry that our services did not meet your expectations. While I am unable to discuss specific details of your situation in this public forum, I want to assure you that we are fully committed to addressing your concerns.
If you are willing, we would greatly appreciate the opportunity to discuss your experience in more detail. You can reach us directly via email at support@usenourish.com. We are eager to understand what went wrong and to work together to find a solution.
Regarding your experience with your dietitian, I am deeply sorry to hear that it did not meet your expectations. Your feedback is invaluable, and if you could kindly provide more details via email, we would be more than happy to involve our clinical team to ensure that your concerns are thoroughly reviewed and addressed.
Additionally, I apologize for any inconvenience you encountered in trying to reach our support team. We respond to all inquiries within 24 hours, and I apologize if this does not meet your expectations as well. Please know that we take this feedback very seriously and are committed to improving our communication processes. If you continue to experience any difficulties, do not hesitate to contact us directly at support@usenourish.com so we can resolve the issue promptly.
Regarding your request for account deletion, we are more than happy to assist. Protecting your privacy and security is our top priority, and we ensure that all our practices are HIPAA compliant. Please reach out to us at the support email we mentioned previously, and we will work to promptly assist with your request.
Once again, I apologize for any frustration this situation has caused. We are here to support you, and I hope we can resolve this matter to your satisfaction. Thank you for your patience and understanding, and we look forward to hearing from you soon.The one star can be put towards the dietician herself, she was wonderful and very helpful. However this company is a scam and is false advertising. I did the estimated copay calculator and was shown I would likely have a copay of $20 or under, yet a month after my first appointment I am charged $60 per session. I reached out to Nourish, explaining my frustration and the misleading nature of their advertisements and was met with extremely rude, back handed responses basically saying they aren’t responsible for telling patients the truth about their copay. Don’t waste your time or money just see a nutritionist through your insurance/ primary care.
Developer Response
Hi there and thank you for your feedback. I have looked into this and would like to clarify the situation. Before your initial appointment, we can only provide an estimate of what you will likely owe. This estimate is very accurate in the vast majority of instances, but sometimes very specific policies within providers can vary. This is mentioned during sign-up and in our coverage calculator, so I apologize for any misunderstanding. For clients needing a definitive cost for their sessions before a claim is filed, we recommend contacting their insurance company directly, as they can provide the exact cost for each appointment for medical nutrition therapy. I am very sorry for any frustration this situation has caused. In our recent email to you, we advised filling out a form to assist in resolving this matter, but we have not yet received a response. At your convenience, could you kindly check your email and get back to us so we can best address this issue for you? We look forward to resolving this matter for you and apologize again for any inconvenience or frustration this situation has caused.I don’t normally leave reviews for things, but I do want to say that this has been so so helpful for me. I started working with Haley to try and help with my eating disorder. My relationship with food improved DRAMATICALLY over the next couple months and it’s been a night and day difference for me. I’ve gone from feeling a lot of guilt every time I eat, to being able to make healthy choices most of the time while not being hard on myself when I have the occasional treat. I would highly recommend this app to anyone that might need it!
My insurance cost was estimated to be $0 based on Nourish’s estimate prior to booking my first appointment. I went ahead with the appointment as I thought their policy was super comforting that you’ll pay nothing if insurance rejects the claim. Well, there’s a hidden gray area that if it comes back with a copay, then you will have to pay that despite the advertised $0 cost. I reached out to customer service about this and they wouldn’t budge.
I personally don’t want to give my business to a company that misleads customers. It’s not a scam, but it’s shady.
The one meeting with a dietician I had was okay. I got a little information out of it, but she wanted to take things much slower than I do, which was maybe in an effort to keep booking more appointments. I didn’t get the sense that this would help me with weight loss as much as the advertisements make it seem when the dietician didn’t want to focus on calories. I’ve cancelled all future appointments.
Developer Response
We're so sorry to hear that you had a poor billing experience, and we certainly don't want you to feel that it was a scam. Insurance companies can throw curveballs our way at times, and we try to work hard with our patients to get the best possible coverage and reduce any costs. If you email our team at support@usenourish.com and mention this message, we are happy to work with you on cost!I had an appointment with one of the dietitians but something unexpected happened that day and I had to cancel early, around 7 am, my appointment was at noon. They charged me $75. They do say that but unfortunately I was not gonna be able to make it. Also, initially I had an appointment with another dietitian that could not help me and said she was gonna reach out to the community to find a dietitian that would be a better fit for my needs. Still haven’t heard back, it’s been 3 weeks.
Developer Response
Thanks for sharing your feedback, and we apologize for the experience you had! If you are still interested in working with a dietitian, we'd be more than happy to match you with another one - just email us at support@usenourish.com. Regarding the late fee, it brings us no pleasure to charge it, but we do need to respect our dietitian's time and ensure they are being fairly compensated, and unfortunately with late cancellations, we aren't able to fill that appointment slot with a new patient in time. Thank you for your understanding!I don’t like the app or the services. I have tried two different nutritionists but it has not been helpful at all.
Either they just give you articles that nourish has already published or they make you count calories - for both I don’t need their help.
I was late to my consultation once because I was working and I lost track of time and they charged 100% of the consultation fee. I understand that it is important to make sure you’re fair to your nutritionists but how is it fair to take 100% because even though I joined late I asked if we could continue in the remaining time and she was nowhere to be found, which means she wasn’t waiting for me or working for that matter, she took a break so why should I pay for that break? I deleted the app and never coming back to it ever again. Horrible experience. Wouldn’t recommend this at all, better just talk to your PCP and get a proper nutritionist. They provide a very half baked solution which is not helpful at all. WASTE OF MONEY AND TIME!!!
Developer Response
We sincerely apologize for the frustration and inconvenience you experienced. Providing valuable and personalized nutrition services is our priority, and we regret that your recent experience did not align with our usual standards. Regarding the fee issue you mentioned, it appears that your session started significantly late, which unfortunately necessitated its rescheduling by your dietitian. Our policy requires appointments to begin on time or close to the scheduled time, and late arrivals may incur a fee as it would be considered a late rescheduling (we permit cancellations with more than 24 hours' notice from the appointment; any changes made within 24 hours will incur a late appointment change fee). This policy is communicated and acknowledged by all clients prior to booking their initial appointment. Your feedback regarding the content and approach of our nutritionists is highly valued. We are dedicated to continuously enhancing our services to better meet the unique needs of our clients. We understand your decision to discontinue using our app, and we're available to address any additional concerns you may have. Please don't hesitate to reach out to us at support@usenourish.com. Your input is invaluable as we strive to improve our service. Thank you once again for sharing your experience. We appreciate your feedback, as it helps us to refine our approach and better serve our clients.It seems like the tactic of Nourish is to pull you in acting like the service might be free, setup an appointment with you, claim that you should no what you will be charged shortly after. This charge claim did not come until 45 days after my first appointment after my dietitian and I have already met 3 different times. These bills were extremely late even though my insurance had processed them a few days after the appointment. They will not notify you in a timely manner if you will be charged a copay and you will be stuck paying for multiple appointments at a time.
Developer Response
Our sincere apologies for any inconvenience caused. Our goal is to provide the most accurate estimate possible through our coverage calculator. However, due to limitations in visibility from insurance providers, we can only offer an estimate before claims are formally submitted. For a definitive answer on coverage before your appointment, we always recommend contacting your insurance provider directly regarding medical nutrition therapy with Nourish. Additionally, please note that claims typically take 2-3 weeks for insurance providers to process, and unfortunately, we have no means of expediting this process. We apologize if the time it took for your insurance provider to process these claims was longer than expected, and we are actively investigating this issue as this is certainly not normal for us. If you have further questions or concerns, please feel free to reach out to us anytime at support@usenourish.com.
I loved my dietician Cate. She is amazing and kind and thoughtful with her recommendations. She helped me with postpartum body positivity and helped me set realistic goals while I’m nursing my son. I can’t recommend her highly enough.
My two star rating is due to the insurance. I don’t think it’s a scam but at first I used their calculator and it said I owed $0. This is the exact message - “🎉Your insurance covers Nourish!🎉 We expect your sessions to cost $0 out-of-pocket — That means your insurance will cover 100% of the cost”. I booked weekly sessions for about 2 months with Cate then I get an invoice in my email for $45 and a message stating one of my sessions was coming back with a $45 copay. I checked my insurance EOBs and I owe $45 for every session which I’m just now receiving. I now owe close to $500 for all of my sessions. I wish I would have checked with my insurance instead of taking their word for it. I don’t know why they told me it’s covered when it’s not.
Developer Response
We sincerely apologize for any inconvenience caused here. We strive to provide the most accurate estimate possible through our coverage calculator. However, due to limitations in visibility from insurance providers, we can only offer an estimate before claims are formally submitted. For a definitive answer on coverage before your appointment, we always recommend contacting your insurance provider directly regarding medical nutrition therapy with Nourish. Additionally, it's worth noting that if, for any reason, your insurance denies claims with us, you have the option to discontinue services without being responsible for these charges or continue sessions at the self-pay rate. If you have further questions or concerns, please feel free to reach out to us anytime at support@usenourish.com.
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