Nourish User Reviews

Nourish: Eating Well Made Easy

Long View Labs, Inc.

Health & Fitness

Medical

Reviews Summary

Positive highlights

👍

This app hasEasy, helpful, and good communication

💡

This app hasGreat platform for lifestyle modifications

🚀

This app hasConvenient and affordable

🔒

This app hasNo hidden fees

👍

This app hasHelpful dietitians

🚀

This app hasTimely and affordable advice

👍

This app hasRestored hope

👍

This app hasFantastic experience

👍

This app hasTailored goals and compassionate approach

👍

This app hasHelpful for diabetes care

Negative highlights

💸

This app hasPoor customer service and money-grabbing

🐛

This app hasMisleading information about insurance coverage

🐛

This app hasLack of responsiveness and poor quality of care

🐛

This app hasSerious privacy issues

💸

This app hasCharges for late cancellations

🐛

This app hasDelayed billing and lack of transparency

🐛

This app hasInability to easily delete account

Top reviews

Most RecentHighest RatedLowest Rated

Easy, helpful, good communication

I was hesitant at first because it seemed too good to be true / kinda scammy, but I was very pleasantly surprised! The sign up process was super easy, and it gives you an estimate if you will be covered by insurance. They make it clear that it is only an estimate, but after my first session I got an update within two weeks that my claim was submitted and my insurance fully covered my appointment. My dietician, Makayla Mullins, is wonderful. I can tell she is knowledgeable and experienced, and I like how she lets me choose what to focus on and is willing to try different approaches for me. I strongly recommend you try this out, super easy, convenient, and affordable!

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Amberabutton

a month ago

Poor customer service, taking money

I was under the assumption I could do this service with my pregnant wife to meal plan together. During my first call it was explained this service was only for individuals and she would have to make her own account. It made the service sorta useless for us so I decided to end the call and not move forward with Nourish. I emailed their customer service immediately to cancel my account after explaining situation. Didn’t hear anything back and then got charged a $75 late/cancel fee despite attending my appointment (got there early!). Still waiting for a response from customer service to cancel my account and remove the charge.

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Tshark21

a month ago

Response from developer

Hi there! First of all, we are really sorry to hear about your poor experience. You definitely should not have been charged for the late cancel fee. We actually already refunded the fee 2 days ago after we received your support ticket, but if you do not see it in your account soon, don't hesitate to reach out to support@usenourish.com. Thank you for sharing this valuable feedback and helping us improve our patient experience - that is a key goal of ours, so it is much appreciated!

Frustrating and Money Grabbing

I am writing to express my disappointment with how this situation has been handled. Despite notifying support that I was waiting for a response regarding a fee waiver, my appointments were canceled due to an unexpected $75 charge that I was not prepared to cover at the time. This feels as though Nourish is prioritizing payments over the well-being of its clients.

Since my initial inquiry, I have received daily emails and texts asking for the $75 payment, even though I reasonably requested a waiver. While I understand there may be policy constraints, I find it disheartening that my repeated efforts to communicate and resolve this issue have gone unanswered. Moreover, my appointments were canceled without any proper resolution or follow-up from support.

It is extremely frustrating to feel as though my concerns have been ignored while the focus has remained solely on the payment. I am left questioning whether this is typical customer service at Nourish. As a client who values continuity of care, I expected better responsiveness and understanding, especially given the circumstances.

I kindly ask that my appointments be reinstated and that we resolve this fee issue without further delay. Please confirm receipt of this message and provide an update on how we can move forward.

Thank you for your attention to this matter. I look forward to your prompt response.

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Venusvoyagergirl

2 months ago

Response from developer

Thank you for sharing your feedback with us. I’m sorry to hear the inconvenience this situation has caused, and I understand your frustration. Our protocols around payments and appointment cancellations are in place to ensure consistency, but I realize this experience was upsetting for you. We want to address your concerns directly and work toward a solution. Please reach out to us at support@usenourish.com, and we’ll review your fee waiver request and discuss options for getting your appointments back on track. Thank you for your patience and understanding as we work through this together. We’re here to help.

Great Service & Accountability App

This is not a scam. I am echoing the words of fellow users. My dietician has been great and has helped me tremendously. The app has a log where you can track your food intake either by logging the food or by also including a photo so you can remember what you had. I’d like to see the option to track water intake and to somehow incorporate activity levels such via a wearable device - Apple Watch or Fitbit. I think seeing our activity levels will also keep us accountable in the activity section and not just the food intake. Aside from that - I highly recommend this service. For most - the service is fully covered through your insurance. Your miles may vary so check with your insurance provider before you make the appointment. 👍🏼 Don’t believe the hype! Check them out for yourself.

It would be nice to also track your weight to see your progress.

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djerez

3 months ago

Great Platform for Individuals Interested in Lifestyle Modifications

I love this platform. It provides accessible care to skilled nutritionists that assist in tailoring goals specific to individual needs. My nutritionist Danielle Sanders is amazing. It’s so nice to have a black female nutritionist who recognizes the gap and lack of representation in southern, African and Caribbean cuisine when it comes to discussing a well balanced diet. She is culturally attuned, extremely knowledgeable, and practical. I love that her perspective is compassionate and nonrestrictive. She’s really helping me to be kinder to myself, set realistic goals and recognize that I can still enjoy the foods I grew up eating, as long as I portion my meals properly, and stay hydrated. She’s helping me have a much healthier, intentional and mindful relationship with food and improve my overall physical and emotional wellbeing. I highly recommend Nourish and I hope everyone can find a nutritionist as passionate and professional and Danielle.

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BLingh

3 months ago

Poor customer service, poor quality of care, serious privacy issues

I had no choice in selecting my provider. She showed up unprepared for every session and read me stock material from an informational worksheet she shared afterward and gave me homework but did not review or follow through on any of it. The app did not follow up with my concerns. It is virtually impossible to get someone from Nourish to address anything except following up for payment. And after collecting all this personal health information, there’s no ability to delete your account directly without getting a hold of someone from the company. Very serious deficiencies with both the business model and privacy protections.

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AV1242

4 months ago

Response from developer

Hi there, thank you for taking the time to share your feedback with us. I sincerely apologize for the negative experience you had, and I'm sorry that our services did not meet your expectations. While I am unable to discuss specific details of your situation in this public forum, I want to assure you that we are fully committed to addressing your concerns. If you are willing, we would greatly appreciate the opportunity to discuss your experience in more detail. You can reach us directly via email at support@usenourish.com. We are eager to understand what went wrong and to work together to find a solution. Regarding your experience with your dietitian, I am deeply sorry to hear that it did not meet your expectations. Your feedback is invaluable, and if you could kindly provide more details via email, we would be more than happy to involve our clinical team to ensure that your concerns are thoroughly reviewed and addressed. Additionally, I apologize for any inconvenience you encountered in trying to reach our support team. We respond to all inquiries within 24 hours, and I apologize if this does not meet your expectations as well. Please know that we take this feedback very seriously and are committed to improving our communication processes. If you continue to experience any difficulties, do not hesitate to contact us directly at support@usenourish.com so we can resolve the issue promptly. Regarding your request for account deletion, we are more than happy to assist. Protecting your privacy and security is our top priority, and we ensure that all our practices are HIPAA compliant. Please reach out to us at the support email we mentioned previously, and we will work to promptly assist with your request. Once again, I apologize for any frustration this situation has caused. We are here to support you, and I hope we can resolve this matter to your satisfaction. Thank you for your patience and understanding, and we look forward to hearing from you soon.

I’d give 0 stars if I could

The one star can be put towards the dietician herself, she was wonderful and very helpful. However this company is a scam and is false advertising. I did the estimated copay calculator and was shown I would likely have a copay of $20 or under, yet a month after my first appointment I am charged $60 per session. I reached out to Nourish, explaining my frustration and the misleading nature of their advertisements and was met with extremely rude, back handed responses basically saying they aren’t responsible for telling patients the truth about their copay. Don’t waste your time or money just see a nutritionist through your insurance/ primary care.

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Laf77655

4 months ago

Response from developer

Hi there and thank you for your feedback. I have looked into this and would like to clarify the situation. Before your initial appointment, we can only provide an estimate of what you will likely owe. This estimate is very accurate in the vast majority of instances, but sometimes very specific policies within providers can vary. This is mentioned during sign-up and in our coverage calculator, so I apologize for any misunderstanding. For clients needing a definitive cost for their sessions before a claim is filed, we recommend contacting their insurance company directly, as they can provide the exact cost for each appointment for medical nutrition therapy. I am very sorry for any frustration this situation has caused. In our recent email to you, we advised filling out a form to assist in resolving this matter, but we have not yet received a response. At your convenience, could you kindly check your email and get back to us so we can best address this issue for you? We look forward to resolving this matter for you and apologize again for any inconvenience or frustration this situation has caused.

So Helpful!!

I don’t normally leave reviews for things, but I do want to say that this has been so so helpful for me. I started working with Haley to try and help with my eating disorder. My relationship with food improved DRAMATICALLY over the next couple months and it’s been a night and day difference for me. I’ve gone from feeling a lot of guilt every time I eat, to being able to make healthy choices most of the time while not being hard on myself when I have the occasional treat. I would highly recommend this app to anyone that might need it!

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Bubbles.............

5 months ago

Super misleading

My insurance cost was estimated to be $0 based on Nourish’s estimate prior to booking my first appointment. I went ahead with the appointment as I thought their policy was super comforting that you’ll pay nothing if insurance rejects the claim. Well, there’s a hidden gray area that if it comes back with a copay, then you will have to pay that despite the advertised $0 cost. I reached out to customer service about this and they wouldn’t budge.

I personally don’t want to give my business to a company that misleads customers. It’s not a scam, but it’s shady.

The one meeting with a dietician I had was okay. I got a little information out of it, but she wanted to take things much slower than I do, which was maybe in an effort to keep booking more appointments. I didn’t get the sense that this would help me with weight loss as much as the advertisements make it seem when the dietician didn’t want to focus on calories. I’ve cancelled all future appointments.

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moleya25

6 months ago

Response from developer

We're so sorry to hear that you had a poor billing experience, and we certainly don't want you to feel that it was a scam. Insurance companies can throw curveballs our way at times, and we try to work hard with our patients to get the best possible coverage and reduce any costs. If you email our team at support@usenourish.com and mention this message, we are happy to work with you on cost!

Make sure to cancel ahead of time

I had an appointment with one of the dietitians but something unexpected happened that day and I had to cancel early, around 7 am, my appointment was at noon. They charged me $75. They do say that but unfortunately I was not gonna be able to make it. Also, initially I had an appointment with another dietitian that could not help me and said she was gonna reach out to the community to find a dietitian that would be a better fit for my needs. Still haven’t heard back, it’s been 3 weeks.

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Fterras

7 months ago

Response from developer

Thanks for sharing your feedback, and we apologize for the experience you had! If you are still interested in working with a dietitian, we'd be more than happy to match you with another one - just email us at support@usenourish.com. Regarding the late fee, it brings us no pleasure to charge it, but we do need to respect our dietitian's time and ensure they are being fairly compensated, and unfortunately with late cancellations, we aren't able to fill that appointment slot with a new patient in time. Thank you for your understanding!